I think I got jobbed by the dealer...

[bigjohn2ca]

So when I bought my 2008 Yaris HB in July, I had the dealership install the keyless entry/alarm. A few weeks went by and my girlfriend accidentally opened the passenger door before I disarmed it, and of course, the alarm went off. I took it into the dealership a couple days later and told them my lock wasn't locking on the passenger side when I armed it. He popped the panel open and told me there wasn't a motor installed. Needless to say, I was quite perplexed. He told me that you usually have to request the second motor to be installed and that it costs around $150. Does this make any sense to anyone else, or did I lose out on my courtesy reach-around? I mean, why get "power" locks when it only locks one friggin door? Would you get power windows that only rolls down the driver side?

[mikenacarato]

that makes no sense. power locks should be for both sides. so your car has been 50% unlocked for a year? what a great feeling huh.

[TinyGiant]

call toyota and report them .. then go to a different dealer

[darkmoon87]

complete bulls@!t. call the head office and report your story.

[bobselectric]

Bad bad zoot.... no wait dealer

Contact the regional office for Toyota if the dealer won't make the situation right. Also check the paperwork and make sure that the fine print doesn't screw you over.
You could also try Consumer Affairs and the BBB

[sportin83]

pull the panel off yourself and look and see if there is a motor in there. or go to a car audio shop or different dealer or mechanic and get a 2nd opinion. sounds like there are jerking you around

[tetzyamis]

call toyota and report them .. then go to a different dealer

I 2nd this.
I believe there is a number you can call for issue like this.

[AznGouki]

Like everybody said...you got stealershiped. I have the most base model and all 5 of my doors lock and unlock via button. And I didn't buy their factory keyless either.

[Bob_VT]

You obviously had it written down on dealership paperwork when it was ordered and installed.

I would fight the dealership for the repair and extra parts.

It really has nothing to do with Toyota but that really sucks that they would do sloppy work.

[Chupacabra]

I certainly agree that...that is not right. I would confront them about and see if they are willing to make it right. If not...report them and then go to another dealership. I'd say that they should probably be reported nonetheless. Hate to hear stuff like this....let us know how you make out please!

[b_hickman11]

So when I bought my 2008 Yaris HB in July, I had the dealership install the keyless entry/alarm. A few weeks went by and my girlfriend accidentally opened the passenger door before I disarmed it, and of course, the alarm went off. I took it into the dealership a couple days later and told them my lock wasn't locking on the passenger side when I armed it. He popped the panel open and told me there wasn't a motor installed. Needless to say, I was quite perplexed. He told me that you usually have to request the second motor to be installed and that it costs around $150. Does this make any sense to anyone else, or did I lose out on my courtesy reach-around? I mean, why get "power" locks when it only locks one friggin door? Would you get power windows that only rolls down the driver side?

So you have the power package that includes power windows, power locks, etc.?

[tetzyamis]

He told me that you usually have to request the second motor to be installed and that it costs around $150.

Does that mean... for 5-Door Yaris LB, you need 4 extra motors for $150 each?
Front Passenger side + 2 rear doors + Hatch door.
That's extra $600...

[eric81]

Wear gloves when handling the brick to avoid finger prints. And wear a black hoodie and cheap Target shoes, so you can ditch them afterwards. Just me thinking on a computer. Never done it before. Honestly...

[bigjohn2ca]

okay..so a follow up! I went in yesterday to get my 5000 mile service and talked to a sales manager. I told him what went down and the first question he asked me was "Do you have power windows?" i said no, I have manual everything and he said the reason they can't do the keyless entry on the passenger door was because there isn't a motor. I said, "but you did the driver door." He said "well, the power windows for both doors costs an extra $1500 for your package and it's something we can think about." I said "But what I purchased was a keyless entry/alarm for both doors, nobody told me it was only going to open one door. If they had told me that, I wouldn't have purchased it." Then this prick in a tie tells me...and I quote verbatem "It's a small car. You can just reach across and unlock it from the inside." No joke...thats what he said. I was speechless. Then he asked, "well, how much did you pay for it." I said "whatever I paid, I should have paid half price because I only got half of the service I thought I was getting." So...now on to Toyota to see if they can unscrew me...or at least lube it up first.

[bigjohn2ca]

So you have the power package that includes power windows, power locks, etc.?

no. Everythings by hand! I go old skool baby!

[tetzyamis]

That's so ridiculous.
How much did you actually pay for it?

[bigjohn2ca]

That's so ridiculous.
How much did you actually pay for it?

I paid $795 for the keyless/alarm combo

[bigjohn2ca]

Update: So I called Toyota services, registered a complaint and he forwarded my complaint to my dealerships customer relations manager. He went down a list of sales managers there and oddly enough, none of them were the gentleman I spoke to yesterday. So now they got salesman posing as managers. And as for MY salesman who I bought the car from...he's the first guy I asked for and he doesn't work there anymore. Funny thing is, the card he gave me when I bought the car, he had to write his name and number down on it because he had just started. But its true, the only car company making money now is Honda...

[bobselectric]

Scorched Earth policy

Ask to speak to the owner/manager of the dealership. If you speak to him and he doesn't help, calmly say "I'm through with you. Who is your boss?" If the answer is no one, I'm the boss, ask for Toyota regional service. Always be polite, and until you get the result you want, or you speak to the CEO of Toyota and he turns you down, there is always another rung on the ladder. Your best source of info is the internet, and many companies with web sites have organizational charts.

This does work, a few years ago I got jobbed by Disney on a cruise package. Unbelievably I got to a vice president who was very interested in how I got his contact information and also couldn't believe that no one fixed my problem. I ended up getting upgraded to a room on an upper deck with a private balcony, and $800 in shipboard credit.
Document everything you talk about, and the full names of the person spoken with, with date and time. If you can get phone records for your cell, use them as proof of your call. Don't give up and don't be a sheep

[b_hickman11]

OK....so you paid to have an aftermarket keyless entry/alarm system put on a car without power locks? Or did you pay for an aftermarket power lock kit, keyless entry and alarm? At first, you made it sound like your Yaris had the power package but Toyota "forgot" to install one of the motors. You should have just done it yourself and saved A LOT of money. You can do it yourself for about $130.

[bzinn 1]

Big companies do not like it when we the consumer gets up the ladder to high management.It is bad business to not take care of a customer.I know it takes one angry customer to tell all his family,friends and anyother person he tells the story to and I lose a lot of money for my business.

Amazing that for the cost of the keyless entry it does not come with keyless entry for both sides of the car......wow.

Keep trying to get what you beleived you paid for.

My wife and I bought a tC last year and got Lojack installed.Well this year I bouth the Yaris and also had it installed.This time they gave me a card to call Lojack and get it registered.
What shocked me was I never got this with my tC.....after calling Lojack they had no record of my car....the tC
This was our first time buying Lojack and did not know any better.....
My wife went to dealership the next day.....talked to manager.....explained the entire story......he was mad as hell....called the installer and told him to be there in an hour....the guy said no he does not work fridays.
Manager told him if he was not there in an hour he would not work Mondays-Thursdays either........
Manager even went as far as to cut us a check for the cost of the Lojack......and had it upgraded to Lojack in motion for free and got it installed that day.......
That was impressive customer service......and I will buy my next car from them as well.
Last week the dealership sponsered a car show for our club to collect donations for the local food bank.......gave out prizes......fed us pizza......free NOS to drink......and 20%off work and parts to the club for a year.
In the NW we have about 4 great dealerships and a bunch that just don't get it.....needless to say the ones that do make the money and lifetime customers.

[jkuchta]

Get the local media envolved. Channel 7 or 9 would so love to nail that dealership for only installing remote locks on a door-by-door basis. Toyota NA (which is based here in LA) would probably love the coverage to!


Also, what was the name of the dealer...so we can all steer clear!?

[Chupacabra]

this is dis-heartening for sure. I hope it gets resolved somehow!

[bigjohn2ca]

Update and conclusion:

So during the Thanksgiving holiday, I was out of town, which is of course when Toyota called me back. No big deal...the finance manager who did my dealings called and apologized about the lack of clarity in the agreement and that they were going to to resolve the issue by installing another actuator (sp?) on my passenger door. He said it was no problem at all that they were very sorry for all the hassle. I'm completely satisfied because I got what I wanted...kudo's to Toyota. What a great company!

[Bob_VT]

Satisfied customer.

[Chupacabra]

Satisfied customer.

One reason why Toyota excels and VW sucks.:biggrin:

[CCILovePinkCC]

One reason why Toyota excels and VW sucks.:biggrin:

Pretty much. My hubby drives a VW GTI. The car is fine but the dealership sucks. lol

[tetzyamis]

I'm glad everything will be fine.
I just hope that you'll get something more than you expected for all the troubles you had to go through.