Poll, rate Toyota, your dealer and your Yaris.

[DARK AGE 53]

1 to 10, 10 being the best.

Toyota - 1
Reason, twice they have sent me a survey, twice I have given them a bad rating. You would think they would have contacted me on why I gave them a bad rating, as of today they haven't.:thumbdown::thumbdown:

Dealer - 1
Reason, They plan suck.:thumbdown::thumbdown:, I'd give them more but you're only allowed two thumbs. lol Oh hell, I'll give them this also :middlefinger: .

Yaris - 10
For what it is it's a great little car.:thumbsup::thumbsup:

Later,
Al

[OtownYaris]

Toyota - 5
Could have handled all the current problems a little better, especially since now there was shown to be a cover up of some things.

Dealer - 3
I've gone to 2 different dealers and they are both expensive and both have OVERFILLED the oil in my car. One of them also gave me plain old castrol when I specifically asked for synthetic. The only reason they get a 3 is that they refunded my money for the screw up.

Yaris - 9
In 3 years the only problem was a dead battery. The paint kind of sucks but, other than that its been great.

[DARK AGE 53]

never done a poll before so feel free to correct it.

[ddongbap]

So you expected something that wasn't promised, didn't get it, so they deserve a 1?

[Altitude]

Toyota - 10 - They understand the consumer and deliver solid products that people actually want.

Dealer - 9 - Initiated sale through their web site, went in and reviewed available cars in the region and picked one. It was delivered the following day. No hassles, no pressure, easy transaction. I never use dealers for service so I can't rate that. Oh, and they only got a 9 because well, they're a car dealership and I know they aren't really doing me any favors.

Yaris - 10 - Fun to drive, great on gas, no frills transportation. Everything I need in a car.

[Betrivent]

Toyota - 10 Family has owned Toyota before, and mine is just as solid and reliable

Dealer - N/A Bought mine pirvately

Yaris - 10 Good for the price, and fun to mod :)

[sbergman27]

It's hard to put a number on Toyota. They have the best corporate CAFE, and the most "best in class" vehicles. But their fuel economy numbers are only "less dismal" than everyone else's. Not actually *good*

I strongly suspect that all dealers of all makes and models rate about '0' once all the facts about them are known, and have throughout recorded automotive history.

The Yaris? I like it. I'd give it an 8. (What? Me biased?)

-Steve

[CtrlAltDefeat]

Toyota - 9.5 - not 10 only because they seem to be neglecting the aftermarket for our Yari

Dealer - 10 for the dealer I finally bought it from
4 for the first one I tried to buy it from first

The first dealer I spoke to tried so desperately to get me to buy a car I did not want when he was unable to get what I wanted. He even lied to me saying that automatics get better mileage then manuals, because the computer can shift better then humans can. Tried to get me in to an auto, a scion , a corolla, a used kia rio... It was quite irritating, and came off feeling very shady. I finally gave up and called around. The 2nd dealer was like "Oh yea we have that exact car coming off the boat in about a week!" It was exactly what I wanted and a pretty good deal...

Yaris - 9.5 - Fun to drive, but with great gas mileage, looks beautiful, but with great reliability - great value as well -0.5 only because of lack of a tach (or even a shift light) in a manual car, and the cheap interior/missing features you have to pay extra for. If it came with a tach, and the S interior without paying so much for it, I'd give it a 10+

[wooverstone8]

Toyota - 6

Toyota Dealer - 3

Yaris - 9.5

[Stove]

Toyota - 9.5 - All Manufactures have recalls and they all try to spin them to minimize impact on sales. Toyota got caught, hence the 9.5

Dealer - 9, Second Toyota from the same Dealer, both purchases arranged through Costco.

Yaris - 10, so far.

[JBougie]

Toyota = 10
They've never done anything to me, and they've been an awesome car maker for yeeaaarrrsss so they get a 10 by default :)

Dealer = 10
I would give them a 100, hoenstly. They worked their asses off to get us a car (first time auto buyers loan was needed - never needed a loan before), and they are absolutely hands down the best dealership to work with. I HATED car dealerships by the point we got to Toyota because the sales people were rude, and pushy and their customer service sucked. Not at my dealer, they take amazing care of my car and go above and beyond even when I just go in for the standard $20 oil change. I love them and can't say enough good things about them!
Yaris = 10
It's a Yaris. No more detail is needed :)

[DARK AGE 53]

So you expected something that wasn't promised, didn't get it, so they deserve a 1?

I gave Toyota and the dealer a 1 only because I didn't include a 0 in the poll, here's why.

1. There was a heavy residue on the entire car and glass, I didn't notice this when I bought because it was raining.

2. Left front rotor backing shield was rubbing against brake rotor.

3. There was slight 6" scratch above the right side door.

4. All windows inside were dirty.

5. All four tires were 10-12 lbs. low on air.

6. Left front wheel had some type of overspray on it.

7. Underbody rubber plug were not installed by the dealer.

8. The Onyx comes with a numbered limited edtion key chain, there was none with the car.

9. I found broken pieces of glass on the rear floor.

I found all of these problems the day after I bought my Yaris, I corrected all of the problems myself that same day. That is all but one thing, as of today I still have not recieved my number Onyx key chain.

Toyota has never contacted me about my complaints.

[yarrr]

^^ iirc, onyx is a regional dealer thing, not directly from toyota.

[CtrlAltDefeat]

I gave Toyota and the dealer a 1 only because I didn't include a 0 in the poll, here's why.

1. There was a heavy residue on the entire car and glass, I didn't notice this when I bought because it was raining.

2. Left front rotor backing shield was rubbing against brake rotor.

3. There was slight 6" scratch above the right side door.

4. All windows inside were dirty.

5. All four tires were 10-12 lbs. low on air.

6. Left front wheel had some type of overspray on it.

7. Underbody rubber plug were not installed by the dealer.

8. The Onyx comes with a numbered limited edtion key chain, there was none with the car.

9. I found broken pieces of glass on the rear floor.

I found all of these problems the day after I bought my Yaris, I corrected all of the problems myself that same day. That is all but one thing, as of today I still have not recieved my number Onyx key chain.

Toyota has never contacted me about my complaints.

Oh hey, you have an Onyx? You have any pictures of it? As far as why it was a 1, I think I would agree with your judgment, if my brand new car came with all that mess...

[Ranger SVO]

Toyota 5- they could have dealt with their problems better. They forgot that the
customer is the reason they sell cars

Dealer 9- All problems were dealt with immediately. Salesman phoned us three times
since we bought the car to see if there was anything else we needed

Yaris 9- Really a cool little car, I need to drive it more. Bought it in January and only
have 935 miles on it.

[DARK AGE 53]

^^ iirc, onyx is a regional dealer thing, not directly from toyota.

and your point is what?

[DARK AGE 53]

Oh hey, you have an Onyx? You have any pictures of it?.


here's one.

[yarrr]

and your point is what?

toyota can't really do anything to get you the key chain, its up to the dealers.

[DARK AGE 53]

toyota can't really do anything to get you the key chain, its up to the dealers.

honestly I think they could if they wanted, my low rating of Toyota and the dealer is more then not getting the key chain( you did see the 8 other problems didn't you ). Remember I have given my Yaris a 10, it's Toyota and the dealer that get low marks.

[CtrlAltDefeat]

The Onyx version looks pretty nice, but it needs lowered :biggrin:

[DARK AGE 53]

The Onyx version looks pretty nice, but it needs lowered :biggrin:

Thanks , I've been giving that some thought for awhile now, I would like no more then a 1" drop. Other than maybe lowering my Yaris my only mods will be a Tanabe front strut tower brace, TRD rear sway bar and a Tanabe Medalion Touring exhaust.

[ddongbap]

I gave Toyota and the dealer a 1 only because I didn't include a 0 in the poll, here's why.

1. There was a heavy residue on the entire car and glass, I didn't notice this when I bought because it was raining.

2. Left front rotor backing shield was rubbing against brake rotor.

3. There was slight 6" scratch above the right side door.

4. All windows inside were dirty.

5. All four tires were 10-12 lbs. low on air.

6. Left front wheel had some type of overspray on it.

7. Underbody rubber plug were not installed by the dealer.

8. The Onyx comes with a numbered limited edtion key chain, there was none with the car.

9. I found broken pieces of glass on the rear floor.

I found all of these problems the day after I bought my Yaris, I corrected all of the problems myself that same day. That is all but one thing, as of today I still have not recieved my number Onyx key chain.

Toyota has never contacted me about my complaints.
Oh good. I thought you were stating problems that your DEALER should be taking care of.

Oh wait a minute...

[41magmag41]

I gave Toyota and the dealer a 1 only because I didn't include a 0 in the poll, here's why.

1. There was a heavy residue on the entire car and glass, I didn't notice this when I bought because it was raining.

2. Left front rotor backing shield was rubbing against brake rotor.

3. There was slight 6" scratch above the right side door.

4. All windows inside were dirty.

5. All four tires were 10-12 lbs. low on air.

6. Left front wheel had some type of overspray on it.

7. Underbody rubber plug were not installed by the dealer.

8. The Onyx comes with a numbered limited edtion key chain, there was none with the car.

9. I found broken pieces of glass on the rear floor.

I found all of these problems the day after I bought my Yaris, I corrected all of the problems myself that same day. That is all but one thing, as of today I still have not recieved my number Onyx key chain.

Toyota has never contacted me about my complaints. The broken glass means it suffered a broken window before delivery, the overspray means it was damaged in transit and fixed, the same with the scratch and brake shield that was bent. I'd be jumping all over the dealer and giving Toyota a call.




For me 9.0 to toyota, my dealer gets a 8.0 and the yaris as a whole gets a 9.9.

[yaris2010RS]

toyota-10.1
they are doing a wicked job

dealer - 1
they really treat me like a kid. from the day i signed for the car to the service dpt just the otherday. really looking for a new, more friendly, more customer care oriented.

Yaris - 600!
explains itself.... lol

[SailDesign]

Toyota - 10
Cause they are fixing people's stupidity

Dealer - 10
They treat me as if I bought an LFA, and the service is awesome

Yaris - 100
Never let me down, works great, consumes very little and handles like a go-kart

+1 - no complaints yet, in 3 years with a Yaris.

[DARK AGE 53]

The broken glass means it suffered a broken window before delivery, the overspray means it was damaged in transit and fixed, the same with the scratch and brake shield that was bent. I'd be jumping all over the dealer and giving Toyota a call.


From what I understand the dealer had some problems with vandals, my guess is my car may have be one of the cars damaged. The broken glass is like what you have said, the overspray on the wheel wasn't paint, I guess I should have said it also had a heavy residue on it. The brake shield wasn't bent, it was just too close to the rotor, as for the slight scratch I think that might have been caused by vandals. Again, I think my Yaris is a great car, I just don't feel the same about the dealer or Toyota.

[jambo101]

Toyota - 10
Cause they are fixing people's stupidity

Dealer - 10
They treat me as if I bought an LFA, and the service is awesome

Yaris - 100
Never let me down, works great, consumes very little and handles like a go-kart

+1:thumbup:

[Inspector14]

Toyota: 4/10. Current situation should have been handled differently. the cars them selfs are boring and uninspired. except for the yaris.

Dealer: 10/10. Kendall Toyota in anchorage, alaska. service department is stellar, and the sales experiance was exceedingly awesome. no hitches or snags or gotchas in either place.

yaris 7/10: i like this car, its fun. but its starting to wear on me. i thought that having a small car would be great, and it is. but i want something bigger and more powerful now. recent mechanical problems are troubling.

[bitz767]

Toyota: 6/10 - really could do alot better than they are with the current situation, but still better than any us manufacturer

Dealer: 5/10 - I knew the dealer wasnt the reason I was going to buy my car, just a hurdle i had to jump through to get it. I went to the best dealer in town, but still not impressed

Yaris: 9/10 - I just took my yaris for a 2500 mile trip this past week and now have over 7500 miles on it in less than 2 months. This thing drives like a champ and at around 37-38 mpg, i cant complain. As a bigger guy, the car does get a little uncomfortable after 10+ hours of driving, but I think any car would. I still dont like the clutch that much though. I stall it at least once a week, but ive been driving a stick for 7 years and still havent been able to get it just right on the yaris

[RedStickHam]

I guess my dealer was OK, they had one equipped the way I wanted it(plain jane with only A/C, a stereo, and floor mats, no power stuff). I haven't had any servicing done on my car there though, so I can't comment on their repair shop. They do have the only Toyota Factory Certified body shop in my area so if the car gets wrecked, I know where to have it fixed. The only strange thing was I gave them a check for $5000 as a down payment and they took nearly 2 weeks to cash it, long after I'd taken the car. They were also slow to contact my credit union to get the loan straight.

This company also has a Hyundai dealership, right next door to Toyota, that once sold me a used car that had previously been wrecked and I found out after the fact. Fortunately, they did make good on the deal by paying for an oil change and inspection, and fixed what I thought was just a misaimed headlight, which it turns out wasn't aimed right because of the bodywork, for free. However, my wife has taken her Hyundai to them and it seems like their mechanics aren't all that on the ball.

As for my Yaris, I love it. A desperation purchase(having to give up my rental car after the insurance company paid me for my totalled vehicle) lead to get the Yaris because it was the cheapest new car I could find in town at the time. I find it to be a great little car, once I got used to its quirks, like the center mounted speedometer.

Great car, highly recommended.

[echaru]

Does anyone know if Toyota's satisfaction survey @ toyotaopinion.com anonymous. They sent me a review for my purchase. I want to give dealer low satisfactory, but I'm afraid they will try to f'up my car when I take it for oil change.

Oh BTW:

Toyota: 10 - Their quality never let me down
Dealer: 2 - Keep trying to sell me useless warranty and talk condescendingly when I opted out
Yaris: 10x10 - ...

[2009BBPliftback]

Toyota 10 they have always been good to me

Dealer 10 I love the guys a allegheny Toyota

Yaris 10 it asks so little and does so much.