Damn Autohaus

[Kaotic Lazagna]

okay, once again, for the fifth or sixth time, i am having a problem with my power package. the package is by Autohaus and was authorized by Toyota to install it when i purchased my Yaris. this is getting to be very frustrating since i have to drive 63 miles each way from where i live to have it repaired. FIVE OR SIX TIMES! :mad: :mad: :mad: the package was 9% of the total cost of my car, and is 100% complete crap. honestly, i have had my car for less than 4 months. i picked it up in the middle of October, and i have already had 5 or 6 problems with the package. i have lost count and can't remember all the problems, but the majority dealt with the locks either not being able to unlock or lock. i am really ticked off about this since they're making me add miles to the car, depreciating its value, they force me to miss work and waste my time going there to have it repaired. and i'm also wasting gas! i do not find this right that they will not give me my money back for something that i paid 1400 bucks for and is not worth a single penny. it's complete :bs: come on 5 or 6 problems within this amount of time!? i'm not even comfortable using the remote to lock the car now!!!

[Go4th]

in GA.. we have lemon law.. after 3 attempts for the same thing you can get another car. that means the 4th time for the same thing its all over.. new car.
you could ask for the owner of the store maybe you can get somewhere with him..
documents.. that speaks for itself and you dont have to say aword except slap down a note book with everything in it and let him look at the crap you've been through with a new car his store sold you.

[Kaotic Lazagna]

i think it's 4 times here in Cali, but they have to be the EXACT same problem. they can't be similar, like in my case where the door locks act up, but on different doors. that doesn't count here. it has to be the same door, and exact problem 4 times. stupid in my opinion.

[punch]

in GA.. we have lemon law.. after 3 attempts for the same thing you can get another car. that means the 4th time for the same thing its all over.. new car.
you could ask for the owner of the store maybe you can get somewhere with him..
documents.. that speaks for itself and you dont have to say aword except slap down a note book with everything in it and let him look at the crap you've been through with a new car his store sold you.

except his powerlocks are aftermarket product and have nothing to do with toyota!

[sam07yaris]

and it wasn't already w/ the car when he first purchased it so that counts itself out from the lemon law.

[Go4th]

did toyota install it (meaning they hired the work or did it them selves)? did you pay for the job through toyota? was it when you purchased the car?

[Kaotic Lazagna]

Toyota had Autohaus install it in my Yaris. Autohaus is Toyota's aftermarket company of choice, here at least. even before i picked up my car, the package was already installed. it has the same warranty as my Yaris, 3 years or 36k miles. this is really annoying...and the last time i had a problem repaired, Toyota said that they can give me a free tank of gas. i don't want a free tank of gas. that's just 20 bucks. I WANT MY MONEY BACK! as a customer, i don't feel that it's right that i keep on having to go back multiple times for something that shouldn't even be a major problem!

[Go4th]

Toyota had Autohaus install it in my Yaris. Autohaus is Toyota's aftermarket company of choice, here at least. even before i picked up my car, the package was already installed. it has the same warranty as my Yaris, 3 years or 36k miles. this is really annoying...and the last time i had a problem repaired, Toyota said that they can give me a free tank of gas. i don't want a free tank of gas. that's just 20 bucks. I WANT MY MONEY BACK! as a customer, i don't feel that it's right that i keep on having to go back multiple times for something that shouldn't even be a major problem!

If he paid for it to Toyota its Toyota’s problem.
Plus if he asks for the owner of the dealership and explains his problems he may authorize a complete reinstall. You have to have all your documents and you are speaking to the MAIN man or woman. So you can never show any anger! You have to show complete despair. He will just make a phone call to the people who installed it and tell them to redo their crappy job or he won’t send them any more business. But you don’t act like you know that you act like Toyota is your hero. Also sometimes a person that is higher than the owner is a rep that comes from "Toyota" and evaluates the owners dealership and if they find out they are not taking care of a customer they will have their ass.. I have to look back in my documents and see what this person is called.

I had a sunroof problem on my car and after the 3 attempts it still leaked. That is an install that the dealership hired out as a factory installer. The 4th time i brought the car back as if for them still to fix it and contacted the "ford" rep that works for ford not the dealership. We talked and i found out when he was going to be at the dealer ship.. Just happened that morning the dealership called and said it was ready.. Well i went there when the rep was to be there and met up we walked out to the car with the top maintenance manager and it was not fixed. As a matter of a fact the car had a flat tire and had not even been moved from the spot i parked it in. I handed the Ford rep a folder with papers in it he opened the folder and saw all my documented info (did not read any of it) threw it in the seat of my car and turned and said get this man another car!

That’s that.. Lemon law..

I would think that all locks is one function, one system, one install, one harness, one kit. Understand what i am saying? If you don’t get help you move up to the next level of help. If you don’t like what they say you move on to the next person up! Don’t get mad.. Just go above him. You need "Toyota (manufacture)" backing not dealership backing! The dealership put the creditability on their outside company to install locks saying its as good or better than the manufacture to sell you the car. its not and the dealership needs to figure out what to do now.. Not you.. Just stand there and look at them like their stupid because it’s not fixed and that’s their job. Ask them how can you give me back a car that’s not fixed? And just stand there.. Staring.. lol..

[Kaotic Lazagna]

yeah, that's what i thought too, but the GM told me that it has to be the exact same problem, not interrelating problems.

as for the next person up, how can i contact this rep person so that i will be able to know when he/she will be in the dealership.

i know that the owner of the dealership is supposed to talk to Autohaus to see what will happen, but i would think that if they can't solve the problem the first few times, then they won't be able to in the future. so i wouldn't mind getting a new Yaris. hey Go4th, can you PM me all the info that i will need? thank you very much.

[Kaotic Lazagna]

i have to start getting ready for work, so after (or if i get the chance to before), i will check back here for any help. thanks guys.

[Violin]

Start with Toyota's Customer Experience Center (http://www.toyota.com/about/contact/index.html?s_van=GM_TN_CONTACT). If it isn't a Toyota part, Toyota isn't going to stand behind it, but they can give the dealership a shove to get you taken car of.

I'd contact your state's consumer protection office or whatever it's called - it will be under your attorney general's office.

You may eventually need an attorney.

[Kaotic Lazagna]

i think i will wait until the owner of the dealership and Autohaus talk to each other. if i do not like the outcome, then i will talk to Toyota's Customer Experience Center about it.

[punch]

Also you should be bringing the car to the dealership you bought it at, not taking it down to autohouse yourself, thats the dealers problem not yours.

[Kaotic Lazagna]

i do bring it to the dealer that i bought it from. that's why i have to drive 63 miles each way just to get it repaired...bah.

[punch]

i do bring it to the dealer that i bought it from. that's why i have to drive 63 miles each way just to get it repaired...bah.


damn, no dealerships closer to your house?, any toyota must provide warrenty work

[Kaotic Lazagna]

damn, no dealerships closer to your house?, any toyota must provide warrenty work

damn Autohaus won't drive to Sacramento. they got piss when i asked them to come up here a couple of times. therefore, i have to go to Vallejo.

[punch]

damn Autohaus won't drive to Sacramento. they got piss when i asked them to come up here a couple of times. therefore, i have to go to Vallejo.

umm doesn't sacramento have toyota dealerships? your confusing me here???

since the car is warrantied by toyota , you could drive to the closest toyota dealership and drop it off, its then their problem how they get it fixed.

[Kaotic Lazagna]

umm doesn't sacramento have toyota dealerships? your confusing me here???

since the car is warrantied by toyota , you could drive to the closest toyota dealership and drop it off, its then their problem how they get it fixed.

it gets crazy...Toyota is not allowed to do any work on the power package since it is an Autohaus product. Toyota authorized Autohaus to install the power package and gave it the same warranty as my Yaris. however, only Autohaus techs can do any work on the power package. and since Autohaus is an ass of a company, they are not willing to, and got mad at me when i asked them to go to Sac. some POS company they are. horrible service and even more horrible products. NEVER BUY ANY OF THEIR PRODUCTS!

[Kaotic Lazagna]

just got off the Customer Experience Center. they took down what i had said, but told me, "since it is an aftermarket (Autohaus) product, they (Toyota's Customer Experience Center) cannot do anything about it, and that it is on the dealer from which i purchased my Yaris."
so i called the Service Manager just now since Autohaus, nor the owner of the dealership, has called me within the past several days. she will speak to the general manager once he gets in and see what is going on. she will try to have my Yaris returned to its original state (manual windows and locks) and reimburse my money. i wouldn't mind that since i can go to another shop and get a better power package installed for a price that will probably be lower than 1400.

[Kaotic Lazagna]

damn POS power package! nothing works anymore. i can't roll up my windows, and i can't lock the doors using power! it may be a fuse, but i never blew a fuse in my other cars and i've owned those more than just 3-4 months! DON'T BUY ANY AUTOHAUS PRODUCTS! they're a POS!

[Go4th]

is this after they looked at it.

[ROCKLANDTOYOTA]

listen, an actual toyota rep is at a dealership once a month. for the most part its for toyota related issues and not customers problems unless told at time of visit. STOP DEALING with a dealership that sounds shady and take it to another dealership if you have proof of a warranty that you can provide them on the additional power package you purchased. NO PROOF, call the toyota customer care number like someone else said and RAISE HOLY HELL until you get satisfaction.( TRUST ME IT WORKS)..............

[Kaotic Lazagna]

is this after they looked at it.

they've repaired it 5 times before this already! POS!

[Kaotic Lazagna]

listen, an actual toyota rep is at a dealership once a month. for the most part its for toyota related issues and not customers problems unless told at time of visit. STOP DEALING with a dealership that sounds shady and take it to another dealership if you have proof of a warranty that you can provide them on the additional power package you purchased. NO PROOF, call the toyota customer care number like someone else said and RAISE HOLY HELL until you get satisfaction.( TRUST ME IT WORKS)..............

yeah, i called the customer care number already. the person that i was talking to said that it's a dealership problem, and not Toyota's in general since it is not a Toyota part. i would like to contact a Toyota rep, but don't know how to. and since it's Autohaus, they only work in the Bay Area.

[Kaotic Lazagna]

i just filed a complaint to the Better Business Bureau. hopefully they can do something about this.

http://www.dr.bbb.org/autoline/findll.asp

click on that and then click on the "Summary of the California Lemon Law Standards" and read the four pages. i think i got a case here!!!

[sam07yaris]

thats screwy. i'd use my energy to just roll the damn windows. I think its CONVENIENT we have HANDS. :) praise the Lord for our unique power package :)

[Kaotic Lazagna]

thats screwy. i'd use my energy to just roll the damn windows. I think its CONVENIENT we have HANDS. :) praise the Lord for our unique power package :)

yes, i am thankful for my hands, but the power package is safer for me. i don't want to have to lean across and open/close a window while driving, especially on the freeway.

also, i tend to forget if i locked the doors, so remote entry is a good thing for me.

[Violin]

The BBB is an industry trade group. The have no enforcement powers.

Contact California Consumer Affairs (http://www.dca.ca.gov/) - they have the authority of your attorney general's office.

[Kaotic Lazagna]

crap, i really don't feel like typing another complaint...when i get back my car in three days and i don't like the outcome, then i'll complain to CCA.

[Go4th]

The Toyota rep is there to see that this dealership is behaving properly and taking care of customers that buy their Toyota cars. The rep doesn’t give a damn about the dealership. They care about the consumer. The owner could have invested in owning a Ford dealership for all they care. But since the owner chose to represent Toyota and sell their cars the rep wants to make sure the consumer that buys their product is taken care of! The actual Toyota Company wants you to enjoy your vehicle and tell others to buy Toyota.
Find out when a regional rep will be at the dealership again. The rep will not like you having bad service with a purchase of one of their cars. The dealership owner is there to make money he has nothing to do with Toyota. Understand what I am trying to say?

It's kind of like a secret shopper but he is not secret. Kind of like the employees act on their best behavior when the owner shows up. The owner is on his best behavior when the Toyota rep shows up. If and when they are there at the same time and your there... ohhh boy... You get the new meaning of service. If that rep is involved it’s a new ballgame.

[Kaotic Lazagna]

The Toyota rep is there to see that this dealership is behaving properly and taking care of customers that buy their Toyota cars. The rep doesn’t give a damn about the dealership. They care about the consumer. The owner could have invested in owning a Ford dealership for all they care. But since the owner chose to represent Toyota and sell their cars the rep wants to make sure the consumer that buys their product is taken care of! The actual Toyota Company wants you to enjoy your vehicle and tell others to buy Toyota.
Find out when a regional rep will be at the dealership again. The rep will not like you having bad service with a purchase of one of their cars. The dealership owner is there to make money he has nothing to do with Toyota. Understand what I am trying to say?

It's kind of like a secret shopper but he is not secret. Kind of like the employees act on their best behavior when the owner shows up. The owner is on his best behavior when the Toyota rep shows up. If and when they are there at the same time and your there... ohhh boy... You get the new meaning of service. If that rep is involved it’s a new ballgame.


how do i go about in finding out when the rep will show? i don't know how to find this information. please help. thanks.

[Go4th]

Start here.
Has there been anyone at the dealership that truly tries to help you with the problems? They (employees) know when the rep is coming. You can try to ask. Your sales person should be your best friend. I would ask him/her if you can’t think of anyone there worth talking-to. The 1800 number should be able to help you out too.

I remembering going in and being upset in the selling area demanding to speak to the owner (I did not make a scene but they knew I meant business) and the Manager over sales told me about the rep and when he was coming. From then on I stayed away from the service department and talked with the main person in the sales area for info about the rep.

You need to get all your stuff in order, (paperwork/documentation). You need a log of all your attempts and their attempts what they said and what they did. You need to be ready! I mentioned all this before to you. I hope you started back then.

[Kaotic Lazagna]

Start here.
Has there been anyone at the dealership that truly tries to help you with the problems? They (employees) know when the rep is coming. You can try to ask. Your sales person should be your best friend. I would ask him/her if you can’t think of anyone there worth talking-to. The 1800 number should be able to help you out too.

I remembering going in and being upset in the selling area demanding to speak to the owner (I did not make a scene but they knew I meant business) and the Manager over sales told me about the rep and when he was coming. From then on I stayed away from the service department and talked with the main person in the sales area for info about the rep.

You need to get all your stuff in order, (paperwork/documentation). You need a log of all your attempts and their attempts what they said and what they did. You need to be ready! I mentioned all this before to you. I hope you started back then.

yeah, the sales and service managers seem like they really want to talk to me. they're the only ones that i would talk to about my car. but i think i'll ask the salesman about the rep. however, i didn't get to ask them to print out my RO's. i had a chance to last weekend, but we were celebrating my mom's birthday and didn't get back in time. but yeah, i think i'm heading back to Vallejo this weekend, so i'll ask then. i have most of the RO's with me, including the two times they came to the house to do the repair, but i want it more organized, so i'm going to have them print me out a new set of RO's. thanks again for your help. appreciate it.

[Kaotic Lazagna]

SERIOUSLY! WHAT KIND OF COMPANY DOESN'T GIVE BACK THE REMOTE THAT WAS GIVEN TO THEM, BUT ONLY GIVES BACK THE KEY! DUMB ASSES! and my car better be fixed for good now!

[El Jefe]

dude what toyota are you taking it to?

[Kaotic Lazagna]

dude what toyota are you taking it to?

they didn't take it to Toyota this time. they took it to their (Autohaus) shop in Hayward.

[Kaotic Lazagna]

AND YOU KNOW WHAT ELSE!? THEY PUT A 3 INCH, DEEP SCRATCH ON MY FRONT HOOD NEAR THE HOOD! STUPID SOB'S!!! NOT ONLY DO THEY HAVE THE SH*TTIEST PRODUCTS, SERVICE THAT GETS MAD AT YOU, THEY DAMAGE YOUR CAR! STAY AWAY FROM THEM!!!

[Violin]

Dude... seriously... you need to get the law involved. Contact Consumer Affairs now. I don't know the laws in your state, but NJ lets you recover treble damages (three times your out of pocket expenses) in cases of consumer fraud. Ask about the laws in your state - I have to think that Calif. is at least as consumer friendly.

[Kaotic Lazagna]

Dude... seriously... you need to get the law involved. Contact Consumer Affairs now. I don't know the laws in your state, but NJ lets you recover treble damages (three times your out of pocket expenses) in cases of consumer fraud. Ask about the laws in your state - I have to think that Calif. is at least as consumer friendly.

yeah, i'm fed up with this. they're going to add another 202 miles to my car on Monday to get that scratch taken care off. i'm going to contact (i think these are what they're called) the California Consumer Affairs, and the Automotive Repairs Bureau. I have the number to the latter, and can find the number for CCA online. i will do all this on Monday when i have time. i'm tired to this crap. i have added almost 1,000 miles to my car just to get it repaired.

[eTiMaGo]

sue! sue! sue!

Here's your chance to be a millionnaire, dude!

[Kaotic Lazagna]

just one day and a door lock craps out again! i would so like to sue!

[Kaotic Lazagna]

ok, i drove 2 hours each way to go to Autohaus for them to spend 5 minutes to fix my door. as for the scratch, they kept on insisting that they were not the ones responsible for it, but i stayed firm on that they did it. they're going to send someone here to Sac, or contact a shop here in Sac to fix the scratch.

and as for the "misplaced" remote, i got it back. however i don't think it's mine. this one has scratches (mine was the spare, so there were no scratches), and it's missing the sticker that should be on the back. but get this, the thing that says it's not mine is........it doesn't unlock or lock my car. what complete dumbassese they are. in about an hour, i'm going to try to complain to CCA and Bureau of Automotive Repair. :evil:

[Kaotic Lazagna]

just sent a complaint to the Bureau of Automotive Repair. hopefully they can resolve all this once-and-for-all.

[Violin]

Damn you've really been jerked around. It's a wonder places like that remain in business. It may take time to work through the system, but I hope you get this resolved. Good luck!

[Kaotic Lazagna]

really though. they've been around for "35 years", the store manager tells me.

[joey1320]

wow dude you have a lot of patience. the 3rd time they f* up the job on my car i would had demanded all of the money back and had them put it all back to stock.

also body shops suck, you really gotta be careful with the scratch repair. good luck!

[Kaotic Lazagna]

wow dude you have a lot of patience. the 3rd time they f* up the job on my car i would had demanded all of the money back and had them put it all back to stock.

also body shops suck, you really gotta be careful with the scratch repair. good luck!

i'll be here watching them as they fix that scratch. they'll be coming to my house to fix it.

i tried demanding my money back, but the store manager just changed the topic. i'll talk to the sales manager over at Toyota about it again when i get the chance to.

[Kaotic Lazagna]

here's a couple of pics of the scratch...