Crack in paintjob on roof on 2012, What should I do?

[Chwbcca]

Hello!

Just the other day, as I was closing the hatch on my Yaris, I noticed there was a big crack in the paint right by where the antenna is. I'll post pictures of it soon, but it looks like an egg when it cracks (after all, my Yaris is white). I am not sure what to do as this is my first new car ever, and I haven't even put 2,000 miles on it. I bought it in November of last year and I have not gotten into any accidents with it or have messed with the paint job at all.

Should I talk to the dealer? Does anyone else have the same problem?

It is so weird that I bought a new car so I wouldn't have to worry about my car much and now this happens?

[Absolutely Red 12]

Thats what a dealer, and warranty is for.

[nookandcrannycar]

Hello!

Just the other day, as I was closing the hatch on my Yaris, I noticed there was a big crack in the paint right by where the antenna is. I'll post pictures of it soon, but it looks like an egg when it cracks (after all, my Yaris is white). I am not sure what to do as this is my first new car ever, and I haven't even put 2,000 miles on it. I bought it in November of last year and I have not gotten into any accidents with it or have messed with the paint job at all.

Should I talk to the dealer? Does anyone else have the same problem?

It is so weird that I bought a new car so I wouldn't have to worry about my car much and now this happens?

Niiiiiiiiiiiiiice. Please let us know what the dealer's response is. I think how Toyota handles this will be fascinating.

[Chwbcca]

Well, I'm not sure what the dealer's response will be, I hope it will be a good one. I'm such a noob, I have no idea whether or not I should get an appointment at the dealership or call ahead or what...

[nookandcrannycar]

Well, I'm not sure what the dealer's response will be, I hope it will be a good one. I'm such a noob, I have no idea whether or not I should get an appointment at the dealership or call ahead or what...

I wouldn't call ahead. If you just go in you will get a better idea of how they will treat you 'naturally' (without any potential 'rehearsal'). Yes, I am extremely cynical :biggrin:. Others may advise the opposite. I have had one contact with a Toyota dealership in your area. My alternator had to be replaced while I was visiting in 2010 (I came up to catch a game during the opening home stand at Target Field). I got a quote from the Toyota dealership in Burnsville. They were professional, but the price was outrageous. I ended up going with Sears (nearby) at a bit under half the cost, if I remember correctly. One of the service writers at Sears was able to reach the vendor they have the most confidence in and they had a re-manufactured alternator for me. I'm about to hit 80k on that replacement alternator and it is still performing well.

[mr_miles]

my paint has a fair amount of chips in it also - I think Toyota's mix for this year's paint is sub-par. my 08's paint is much better :(

[muffin_top]

Post up a pic and I can tell you exactly what they are going to say..

[CPALK719]

Take it to the dealership Immediately. don't be humble, be blunt. tell them straight up. This is a new car, its still under warranty and i want this fixed. There should be no reason the paint show start having flaws within a year of me purchasing it.

i've been having problems with drive side of the my front bumper on my 2012. nothing serious but it tends to pop out. i've spoke to them twice already and they gave me the speal. " Oh we couldn't replicate it, but it was noted just in case it happens again." needless to say it still happens. when i go for my 20K mile service, im really going to get on them and tell them this needs to be fixed.

[why?]

all the paint on all the Yaris' is weak at best. They really skimped out.

[nookandcrannycar]

Post up a pic and I can tell you exactly what they are going to say..

^^^^^ Chwbcca, I would do this before taking it in. Muffin Top works for a Toyota dealership.

[Superfly]

all the paint on all the Yaris' is weak at best. They really skimped out.

I've been pretty fortunate so far. A bunch of bangs and scrapes and one really good dent from a tool driving an SUV and the paint has held up. Only with the dent did any come off and it was very little. Here's hoping for the best, OP.

[Scubaru Steve]

thats why i have 2 rust bubbles on my rear hatch, i have rust and paint protection so i'm sure they will cover. but i want a new hatch.

you will get your paint covered!

[nookandcrannycar]

Hello!

Just the other day, as I was closing the hatch on my Yaris, I noticed there was a big crack in the paint right by where the antenna is. I'll post pictures of it soon, but it looks like an egg when it cracks (after all, my Yaris is white). I am not sure what to do as this is my first new car ever, and I haven't even put 2,000 miles on it. I bought it in November of last year and I have not gotten into any accidents with it or have messed with the paint job at all.

Should I talk to the dealer? Does anyone else have the same problem?

It is so weird that I bought a new car so I wouldn't have to worry about my car much and now this happens?

Some pictures of a silver 2012 were posted awhile back (by Hershey I think), and those pics contributed to my weakness for that color (I also saw a couple of examples on the road after that). Prior to those pics, my favorite color for the 3rd Gen was white. This post by Chwbcca freaked me out a bit re the 3rd Gen paint. For some reason, in the short amount of time since this post, I've seen an inordinate number of paint jobs on silver cars that have held up very poorly. For a number of reasons, I've felt for years that the easiest colors to keep looking good (overall) with the least fuss are white and silver. I've owned two silver cars (an Integra and a Mustang) and one white one (a GTI). I think paint issues are easiest to mask/deflect detection on white cars. I got in an accident with my GTI (not my fault - I described it in a thread last year - and the other driver was uninsured). The accident happened 400+ miles away from where I was spending most of my time, so I just went along with the repair program just to get it solved quickly. The shop didn't do a very good job, but you still had to look VERY closely and carefully to notice the color difference.

I'll be interested to see if people notice paint quality differences on the Yaris once production shifts to France.

I think I'm back to thinking that the next Yaris in my future will be white and not silver :biggrin:.

[Superfly]

I'll be interested to see if people notice paint quality differences on the Yaris once production shifts to France.

I think I'm back to thinking that the next Yaris in my future will be white and not silver :biggrin:.

I don't know....the silver paint certainly makes the car appear cleaner than it is. And it hides the dents and dings better. :thumbup: I definitely was not a fan of silver and wanted something more colorful but now that I've had it for a year or so, the color has grown considerably on me.

[DeathBeard]

The paint on my 07 and 10 have been top notch, I can tell you Toyota paint is superior to Honda paint for whatever that's worth

[nookandcrannycar]

I don't know....the silver paint certainly makes the car appear cleaner than it is. And it hides the dents and dings better. :thumbup: I definitely was not a fan of silver and wanted something more colorful but now that I've had it for a year or so, the color has grown considerably on me.

And your paint has performed well (no issues like the OP) ?

[nookandcrannycar]

The paint on my 07 and 10 have been top notch, I can tell you Toyota paint is superior to Honda paint for whatever that's worth

What color is your 07 ?

[Superfly]

And your paint has performed well (no issues like the OP) ?

Nook, I've had zero issues with the paint. No chipping, fading, or any other kind of problems. Even after my passenger door was hit, the paint integrity has held, i.e. no rust or expanding paint flaking. I should also tell you that I treat my Yaris like an offroader, I never wash or wax it. The dirtier the better.

[Chwbcca]

Thanks a lot for all the feedback. I called the dealer and have an appointment tomorrow afternoon. I will take a couple of pics before I take it in though, so wish me luck!

[nookandcrannycar]

Nook, I've had zero issues with the paint. No chipping, fading, or any other kind of problems. Even after my passenger door was hit, the paint integrity has held, i.e. no rust or expanding paint flaking. I should also tell you that I treat my Yaris like an offroader, I never wash or wax it. The dirtier the better.

:thumbsup: Thanks. Good to know. I hope the same will be true for the USDM silver Yari coming out of France later this year.

[nookandcrannycar]

Thanks a lot for all the feedback. I called the dealer and have an appointment tomorrow afternoon. I will take a couple of pics before I take it in though, so wish me luck!

:thumbsup: Good luck!

[muffin_top]

Paint is THE hardest thing to get covered, if it's legit, they should take care of it..

Where are the pics?? It's post 22 and still no pics!! ;)

Good luck!!

[Chwbcca]

I took it in for the people at the dealership to see it. They started laughing...
I wondered why, and then they told me that someone forgot to remove all of the clear plastic adhesive that gets put on cars before shipping to protect the paint. They said that salt and grime had gotten between the plastic and the actual paint and that is why it looked like hairline cracks. They took it in, removed all of the remaining plastic, gave it a little buff, and !BAM! no more cracks. I was soooooooooooo relieved it was not something else.

Again, thanks a lot for all the support and for the quick responses from all of you!

[why?]

that is too funny. Amazing that no one noticed it before they delivered it to you. This dealership needs to do a more thorough go over before they deliver cars.

[nookandcrannycar]

that is too funny. Amazing that no one noticed it before they delivered it to you. This dealership needs to do a more thorough go over before they deliver cars.

^^^^^ This.

[matti]

I took it in for the people at the dealership to see it. They started laughing...
I wondered why, and then they told me that someone forgot to remove all of the clear plastic adhesive that gets put on cars before shipping to protect the paint. They said that salt and grime had gotten between the plastic and the actual paint and that is why it looked like hairline cracks. They took it in, removed all of the remaining plastic, gave it a little buff, and !BAM! no more cracks. I was soooooooooooo relieved it was not something else.

Again, thanks a lot for all the support and for the quick responses from all of you!

The same thing happened to me! lol I posted a question on here last summer about having all kinds of scratches in my paint on the roof (white paint) after only a few weeks. I was really ticked off. Turned out to be adhesive that was collecting dirt. I had two long strips along the top of the roof as well as some lines near the antenna. I'm glad I'm not the only one who thought the same thing :)