Well I'm pissed....

[Shroomster]

ok so we've had nothing but problems with teh stealership since we bought my wife's '07 yaris hatchback....
everything ranging from them lying to us outright and then saying "oh well"
to them performing accessory installs and putting dents in the roof....


well this takes the cake.
we bought the Japanese Yaris RS Wing and took it to get painted blazing blue
we go to pick it up and the guy brings us the box and it has the wing but it's painted indigo blue



my wife has a blazing blue painted yaris

http://i30.photobucket.com/albums/c331/Skrombus1/YARIS/IMG_0608.jpg


and this is the wing:
http://i30.photobucket.com/albums/c331/Skrombus1/YARIS/DSC00742.jpg

http://i30.photobucket.com/albums/c331/Skrombus1/YARIS/DSC00743.jpg



what I wanna know is...what should I ask for to be done? I talked with teh general Manager and he said let him know what I want to do

they're repainting it ( i hope primer and everything)
and they're fixing the tint that they put a big gash in and put on incorrectly (lots of bubbles everywhere)

should I ask for a DEEP discount on paint and install or ask for everything to be comped?

I already told him he has lost us as customers and he apologized and I told him everyone we know and so on will hear nothing but negative about them

ANYONE HAVE IDEAS?

[yrsdrgn]

dude they should re-do all the stuff they did wrong for you free of charge the second time around. if they don't then damn they scanky bitches

[brickhardmeat]

everything and go ahead and file a complaint with the better business bureau, that's always my policy with shit customer service, if they resolve you can remove the complaint, if not at least it is out there on there record:smile:

[Kaotic Lazagna]

ask for everything to be free. if they don't want that, complain to both the BBB and the Bureau of Automotive Repair. that's why i did when i was having so many problems with this one company called Autohaus.

[FJoel]

Check the redo work careful. If it is anything like my stealership, now that you told them you aren't coming back and that you will tell friends they'll screw something up on purpose. If they do, write some letters ma friend.

[the_boss]

is the painter color blind??? thats not even close to the original color:confused:

[eTiMaGo]

wow... painted by toyota in a color that's not even available for that model.

You ought to take that spoiler, turn it sideways, and stick it straight up............

[spkrman]

wow... painted by toyota in a color that's not even available for that model.

You ought to take that spoiler, turn it sideways, and stick it straight up............

lol

[uncleyaris]

get your wife involved, mine bitches ten louder and more ball breaking than I can, lol

[elsteverino889]

Im sure if you approach the situation politley they will cover everything for free.

[spkrman]

get your wife involved, mine bitches ten louder and more ball breaking than I can, lol

Im sure if you approach the situation politley they will cover everything for free.

being in a sort of "customer service" position myself... I get to see both approaches, and both get the point across. The dealer should volunteer to fix it right off, at least, if I screwed up an order THAT bad, I'd fix it or build a new box.

[redyaris]

FREE IS THE ONLY OPTION.

[Shroomster]

I'm thinking of how to make sure they repainted it properly (sanded off all the paint and primer and then re-primered and painted)...

Should I nick off some of the paint where the bolt hole cover goes?

[Shroomster]

well we went in today to get the wing finally, and it's painted correctly. we talk to the manager of the Toyota body shop. My wife accidentally blurbs that we were quoted (over the phone w/o them seeing the piece) $250. well i tell him after that when we brought it to them they retracted that and said we can do it for $160. the guy apparently thinks that we were getting a discount since thwey told us originally that it would be 250 (he thinks we re getting like 90 bucks off wrong!) I tell him that we were told 250 because they don't do the quotes over the phone and that was just to give us a rough estimate. well after I try and explain the whole thing about them painting it wrong and the guy handling the work order not looking it over the first time it was painted, he decides that $10 off is good enough.

I tell him, "umm why 160 to 150?"

"because he(the w/o guy) already reduced the labor and paint rates for you'

"No that was when they hadn't seen the piece yet"

"well this is the best I can do for you"

"I'd be willing to pay you $120."

"nope. $150 is the lowest we will go. The w/o is closed out and finalized on this price"

"ok. hold onto the wing for me I'm going to go and talk to the Dealership GM"

"hey no problem. but he is just going to call me and ask me to do what I think is fair. and I'm going to tell him that $150 is fair enough. we've got to make money somehow and we're barely going to make a profit as it stands right now."

"yeah sure. whatever you say. I'll be right back"

"good luck" he says sarcastically.

we go talk to the GM and he calls up the body shop manager

"hey Tony it's Bob...mmhmmm....mmmhmmm....ok.....mmmhhhmmm.

Well were going to go ahead and eat the cost on this one. alright bye."

he hangs up looks at us and says bluntly, "I'm the boss, The GM. What i say goes. they'll have your part over there ready for you to pick up.



SUMMARY: we paid NOTHING for the paint! woohah!

[Shroomster]

I owned the body shop manager and it felt good hehe....the thing is though we were willing to pay something, we weren't expecting it for free but it is nice...

[Kaotic Lazagna]

good job!

[blacksan]

I really have a dislike for dealerships too. I am really tired of them acting like they are the only show in town and that they are doing me a favor by taking my money and lying to me! I have purchased about 10 new cars in my life and fought the dealer on every last purchase. My Yaris came from the dealer I purchased my last Tacoma at and he didn't even try any crap with me as we went threw the wringer on the last deal. I had a part time gig at a dealership and am up too speed on the games so many of them play. Ya, there are a few good guys out there, but hard to find........

[FlyingDevil]

oh man these stories scare me... im kinda scared to go buy a new car now, thinking that what ever i do, they'll always find a way to screw me over..

[blacksan]

oh man these stories scare me... im kinda scared to go buy a new car now, thinking that what ever i do, they'll always find a way to screw me over..

Do yourself a favor and thoroughly research the vehicle you are interested in. Make dam shore you know the invoice, hold backs and any other incentives available. If you don't like what your friendly stealership is telling you then WALK. The upside to this is that you are in an area that makes people competitive to seal the deal. If you have good credit nail down your financing before you walk through the door. If you have a car to move before sealing the deal do your best to make a private sale. You will be ok if you hit the door confident with some prior knowledge. If you go in blind they are going to use your ass ala "Shaw Shank Redemption"!!!

[ECHOKnight2000]

Congrats! And glad things finally worked out. I guess persistance pays off!

[Shroomster]

well...Finally.....

got it installed and tint fixed (hopefully)

http://i30.photobucket.com/albums/c331/Skrombus1/YARIS/DSC00821.jpg

http://i30.photobucket.com/albums/c331/Skrombus1/YARIS/DSC00822.jpg

http://i30.photobucket.com/albums/c331/Skrombus1/YARIS/DSC00820.jpg

woot...Wife loves it...now it's time for a rear De-badge-ing.....

[kurokoma-kun]

It looks great! Color match looks perfect from where I am looking :wink: Congrats to both of you...nice that you were able to talk sense into the GM at least...

Debadging rear is gonna look good. I just did that and its so much smoother and cleaner.

[The Stig]

oh man these stories scare me... im kinda scared to go buy a new car now, thinking that what ever i do, they'll always find a way to screw me over..

i know what you mean...when i was doing research on LB, a sales guy in Sunnyvale kept giving me excuse not to let me test drive a LB...because:

1, i'm not trading in
2, i'm not buying their used car

so basically he's making jack squad out of me, that's why he tried so hard to steer me away from the Yaris. But doesn't mean you can't buy what you want. All you do is ask for a test drive just before they close...Let them do the "talk to my manager" crap or what not...They either give you what you want (given that it's reasonable), or the finance, sales manager AND the sales guy stay late for nothing. I know this isn't cool, but hey, they started it :iono:

[PolrWht07]

the fact that the service manager would even think that you were going to cover cost on any of this stuff is rediculous. I used to be a service writer, I know how that stuff goes. If the dealer, shop, or whoever screws up, it's their responsibility to fix it. If this is one of several incidents with them, I'd make sure they cover the cost on everything.