Need Truth About Warranty Work . . .

[woof]

I am having a struggle with getting some warranty work on my 5-speed hatch. I have had a long-tern "clunk" when I let out the clutch since before 22K and I now have 55K on the odo. The purchase dealer and now the other dealer in town said the noise is "acceptable". No it is not! My xB1 didn't make this noise in 50K miles why the Yaris?

I have heard that dealers don't like to do warranty work because:

1) it pays less by giving less hours to do the job - lawyer

2) it pays the same as the standard rate book, no difference - service mgr

3) it pays the same and sometimes BETTER so there should be no resistance to a warranty repair - state rep

Three different stories from different sources.

Does anybody have the real scoop on this?

Thanks.