Buyer Beware: Huge paint defect on brand new Yaris - Page 2 - Toyota Yaris Forums

voodoo22 · 07-17-2007, 02:14 PM

Quote:

Originally Posted by sherryberry

woohoo i'm so glad you're gonna get a new car. wonder what they're gonna do with that damaged yaris.

Thanks sherryberry!

I hope they use it as a demo and don't try to sell it to someone, because in a year or two, that car is going to be covered in rust specks.

Pavel Olavich · 07-17-2007, 04:13 PM

Why would they use a paint damaged car as a demo?!?!?! Don't you think if you saw the damage, other potential buyers will too?!?!

kurokoma-kun · 07-17-2007, 04:22 PM

Congratulations voodoo22! Glad to hear this got resolved

Violin · 07-17-2007, 08:33 PM

Is this what they mean by a "happy ending"?

*kimona* · 07-17-2007, 09:10 PM

Quote:

Originally Posted by voodoo22

What I didn't tell you is that all the people I dealt with (Salesrep, Service Manager, and Collision centre tech); except for the manager; were Japanese. I come from Western Canada and I find the standards of service in the GTA to be abhorrent. I am German Canadian. I have been lucky enough to have gone to Japan. The Japanese people give amazing service, far beyond anything I have every experienced and in Japan there is no such thing as a tip. There is no space on the bill for a tip in any circumstance. I feel that I was really lucky to have dealt with all Japanese people in this experience. I can't believe how quickly and fairly they resolved our problem.

I'm glad all worked out well for you! You were so lucky to have met with Japanese to discuss the problem with your Yaris.

I lived and worked in Japan for 6 years, and I can attest to the fact that customer service is first class everywhere, everytime, without exception; there is never any confrontation or hint of a negative attitude; and all are motivated to arrive at a satisfactory win win resolution quickly.

Sadly, Americans (and Canadians) haven't got a clue...

indyyaris · 07-17-2007, 09:24 PM

can people post close-up pictures of their paint-chipped yarii?

clayky · 07-18-2007, 03:06 PM

Quote:

Originally Posted by grampi

What colors do you guys that have/had paint problems have?

I'm beginning to think the sedans and LBs have different paint jobs. Mine's great after 11k and I have lots of hwy miles....just got it in January.

naossoan · 07-29-2007, 06:34 AM

One thing I noticed on my yaris is along the sides of the car under the door that ~4 inches of metal the paint is...weird looking. Like, the rest of the paint is smooth, but that part LOOKS bumpy, but it's not when I run my hand along it. At least not that I remember.

I asked a couple of my car friends and they said that's normal because it's got some different paint that helps to prevent corrosion and stuff. So I don't worry about it. Other than that I don't *think* I have any pain chips, but I don't really inspect my car every day lol. I just get in and get out.

hasher22 · 07-29-2007, 07:19 AM

thats great to know ur gettin a new one!!! sweet as....

but this thing shouldnt happen in the 1st place.......

what colour did u get btw?

RocknRollRon · 07-29-2007, 11:01 AM

Mine's Polar White and should hide defects well (Ive owned other white vehicles). I've had mine 2 months and 5,000 miles and have only seen a few minor blemishes in the nose area, one small stone chip, and removed a gazillion dead bugs...BUT the harsh NJ winter anf road salt test is coming...

don't stress...after all there are much worse things that could happen and hopefully won't!

RocknRollRon

Meteorite Man · 07-29-2007, 11:17 AM

Where the "Damage" you mentioned was, passenger side (low) and rear leads me to think your car was on the lower level, rear position on the transport truck. This is why you see high-end cars delivered in an enclosed trailer. I worked for a company that delivered new BMWs and Mercedes. Also a few Porsches and Volvos. They will be delivered open sometimes to a dealer but the didn't make the whole ride open. They got dropped in a holding yard or similiar close by.

Looks like your car COULD of been the victim of crap that gets tossed up off the shoulder. It's a virtual sandblaster on that side with the debris that gets kicked up. And being POSSIBLY on the tail end, now you get the vortec of dirty air swirling around. Ever see how dirty your back end of the car gets after a rain storm or how caked it get with snow and slush, same dirty air. I drive truck and pull two trailers, the rear trailer door is almost impossible to open if you've been driving in the snow or slush for a long period of time. Always stopping to chip ice and crud off the taillights.

Maybe that was the cause and the lot guy just passed it off.
With the high-end cars, everything went through inspection before they signed for the car. Inside under lighted conditions. I've returned a few due to the slightest imperfection.

Glad to hear everything worked out.

sherryberry · 07-29-2007, 07:52 PM

Quote:

Originally Posted by naossoan

One thing I noticed on my yaris is along the sides of the car under the door that ~4 inches of metal the paint is...weird looking. Like, the rest of the paint is smooth, but that part LOOKS bumpy, but it's not when I run my hand along it. At least not that I remember.

I asked a couple of my car friends and they said that's normal because it's got some different paint that helps to prevent corrosion and stuff. So I don't worry about it. Other than that I don't *think* I have any pain chips, but I don't really inspect my car every day lol. I just get in and get out.

yeah that's quite normal now. My bf's vw rabbit also has that.

black2yaris · 07-29-2007, 08:34 PM

[QUOTE=naossoan;117330]One thing I noticed on my yaris is along the sides of the car under the door that ~4 inches of metal the paint is...weird looking. Like, the rest of the paint is smooth, but that part LOOKS bumpy, but it's not when I run my hand along it. At least not that I remember.

that stuff that looks bumpy is a rock chip protectant that toyota puts on rocker panels to protect the paint most US car MFG'ers don't use it . my has it also .. It's a good thing soo don't worry about it !

voodoo22 · 07-30-2007, 08:24 PM

Quote:

Originally Posted by hasher22

thats great to know ur gettin a new one!!! sweet as....

but this thing shouldnt happen in the 1st place.......

what colour did u get btw?

We have Pacific Blue.

The replacement car is quite noticably darker than the origianl, but we still like it's looks.

07-17-2007, 04:22 PM	#21
kurokoma-kun Drives: 2007 Yaris HB Join Date: Apr 2007 Location: my own little world Posts: 1,256	Congratulations voodoo22! Glad to hear this got resolved __________________ my yaris, kurokoma-kun

07-29-2007, 07:19 AM	#27
hasher22 Look mum no stars!! Drives: Toyota Yaris 06 Join Date: Aug 2006 Location: Australia Sydney Posts: 1,469	thats great to know ur gettin a new one!!! sweet as.... but this thing shouldnt happen in the 1st place....... what colour did u get btw? __________________

07-29-2007, 11:17 AM	#29
Meteorite Man Passin' The Gas...Station Drives: Same As You But Different Join Date: Jun 2007 Location: Taunton, Mass Posts: 266	Where the "Damage" you mentioned was, passenger side (low) and rear leads me to think your car was on the lower level, rear position on the transport truck. This is why you see high-end cars delivered in an enclosed trailer. I worked for a company that delivered new BMWs and Mercedes. Also a few Porsches and Volvos. They will be delivered open sometimes to a dealer but the didn't make the whole ride open. They got dropped in a holding yard or similiar close by. Looks like your car COULD of been the victim of crap that gets tossed up off the shoulder. It's a virtual sandblaster on that side with the debris that gets kicked up. And being POSSIBLY on the tail end, now you get the vortec of dirty air swirling around. Ever see how dirty your back end of the car gets after a rain storm or how caked it get with snow and slush, same dirty air. I drive truck and pull two trailers, the rear trailer door is almost impossible to open if you've been driving in the snow or slush for a long period of time. Always stopping to chip ice and crud off the taillights. Maybe that was the cause and the lot guy just passed it off. With the high-end cars, everything went through inspection before they signed for the car. Inside under lighted conditions. I've returned a few due to the slightest imperfection. Glad to hear everything worked out. __________________ MY Gas Station Attendant Misses Me... Chuck

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07-17-2007, 04:13 PM	#20
Pavel Olavich Banned Drives: 2007 Yaris LB Join Date: Mar 2007 Location: Orange County, Calif Posts: 284	Why would they use a paint damaged car as a demo?!?!?! Don't you think if you saw the damage, other potential buyers will too?!?!

07-17-2007, 08:33 PM	#22
Violin View User's Garage Drives: 2007 Yaris LB Auto Join Date: Jul 2006 Location: New Jersey Posts: 1,592	Is this what they mean by a "happy ending"?

07-17-2007, 09:24 PM	#24
indyyaris Drives: wanting LB Join Date: Jun 2007 Location: indianapolis Posts: 5	can people post close-up pictures of their paint-chipped yarii?

07-29-2007, 06:34 AM	#26
naossoan Drives: 07 Yaris 3DR Join Date: Apr 2007 Location: MB, Canada Posts: 145	One thing I noticed on my yaris is along the sides of the car under the door that ~4 inches of metal the paint is...weird looking. Like, the rest of the paint is smooth, but that part LOOKS bumpy, but it's not when I run my hand along it. At least not that I remember. I asked a couple of my car friends and they said that's normal because it's got some different paint that helps to prevent corrosion and stuff. So I don't worry about it. Other than that I don't think I have any pain chips, but I don't really inspect my car every day lol. I just get in and get out.

07-29-2007, 11:01 AM	#28
RocknRollRon View User's Garage Drives: '07 Yaris LB, White (The Egg) Join Date: Jul 2007 Location: Washington, NJ 07882 Posts: 43	Mine's Polar White and should hide defects well (Ive owned other white vehicles). I've had mine 2 months and 5,000 miles and have only seen a few minor blemishes in the nose area, one small stone chip, and removed a gazillion dead bugs...BUT the harsh NJ winter anf road salt test is coming... don't stress...after all there are much worse things that could happen and hopefully won't! RocknRollRon

07-29-2007, 08:34 PM	#31
black2yaris The Man In Black Lives View User's Garage Drives: Black Sand Pearl L/B 'o7 Join Date: Jul 2007 Location: SF Bay Area Posts: 477	[QUOTE=naossoan;117330]One thing I noticed on my yaris is along the sides of the car under the door that ~4 inches of metal the paint is...weird looking. Like, the rest of the paint is smooth, but that part LOOKS bumpy, but it's not when I run my hand along it. At least not that I remember. that stuff that looks bumpy is a rock chip protectant that toyota puts on rocker panels to protect the paint most US car MFG'ers don't use it . my has it also .. It's a good thing soo don't worry about it !