Denied waterpump replacement - Toyota Yaris Forums

Hershey · 01-11-2013, 12:21 AM

by service center . Told has to be fresh coolant before they'll replace it . Guess have to wait until it fails and stranded on the road . Showed these pics of the coolant drops and the spray under the hood to service manager and said it's not enough proof . Did a 100+ round trip for nothing .

Hershey · 01-11-2013, 12:33 AM

All levels cold on next day .

Hershey · 01-11-2013, 01:10 AM

spray ...

bronsin · 01-11-2013, 08:54 AM

Holy crap! Im sure this is not what Toyota Customer relations wants to have happen!

Hershey · 01-11-2013, 10:47 AM

It's now closer to the LOW mark . Have a case number and that's of no help . Not sure what path to take . We have the Platinum warranty , what good is that if no one wants to touch it . First time I called them and asked if they could top it off . The person said they couldn't and didn't want to be liable if something happened . Also said it sounded like a waterpump issue and had one in stock . No winning .

Hershey · 01-11-2013, 10:54 AM

Quote:

Originally Posted by bronsin

Holy crap! Im sure this is not what Toyota Customer relations wants to have happen!

That's part of reason why we traded in the 2010 3 door for a '11 FIT . Hate to say it , but no more TOYOTAs for us . A shame , have had Toyotas since the late 80s' .

CoryM · 01-11-2013, 11:31 AM

No manufacturer will replace something that is "weeping". Weeping is moisture, film, evidence of leak but dry. It has to be "leaking" which is a current drip. It sucks, it's stupid, but that's how they all do it. I would suggest next time make damn sure it is wet with coolant at the weep-hole when you bring it to them.... even if you need to help it out a little.

Hershey · 01-11-2013, 11:38 AM

Took these a few minutes ago of cold coolant level . You can see previous cold levels where marked with a black sharpie . Going , going , ....

Hershey · 01-11-2013, 01:09 PM

" I would suggest next time make damn sure it is wet with coolant at the weep-hole when you bring it to them.... even if you need to help it out a little. "

Don't forget this is 50+ miles away .

Klink10 · 01-11-2013, 02:58 PM

That's to bad. I know it's not the issue but I would just go ahead and replace it myself. You know the pump is failing. Toyota wants to be a dick about it so just do it for piece of mind.

bronsin · 01-11-2013, 04:46 PM

I had coolant spray dried on the underside of my hood for six months before I brought the car into Toyota for replacement under warranty.

They replaced it without drama.

I had monitored the coolant level and there was little or no drop in the level at all. Im familiar with what typically happens when water pumps leak. In a few hundred miles they suddenly let go in a big way. That didnt happen with mine.

But the dealer changed it out anyway.

What causes this famous Yaris water pump issue I cant fathom. It didnt happen with the ECHO which uses the same engine. Or nearly the same. Its also apparently not the bearing going bad which causes catastrophic loss of fluid. Which doesnt seem to happen in this case.

Life is a crap shoot I guess...

bronsin · 01-11-2013, 04:53 PM

I think though if it were me I would pay to have the wp replaced rather than buy a new car.

Thats a losing financial proposition.

In the paast when I was young and lusty I would do it myself.

Then maybe I would have figired this whole waterpump thing out and could give better advice...

Hershey · 01-11-2013, 05:10 PM

Maybe when its water breaks we'll be able to get a police escort to the nearest Toyota dealer .

Hershey · 01-11-2013, 05:11 PM

Why is it the service center would be concerned if they topped off the coolant ?

Altitude · 01-11-2013, 07:00 PM

Is this the same dealer that fixed your oil leak?

yariseggvvti · 01-11-2013, 09:40 PM

That's why Toyota have you purchase warranty. Toyota making money from the warranty and APR finance. When you making a purchase, they said everything is cover. When some thing happen, they will blame on you or they will make you come so many time until you give up.

They never mention or say not going to cover it under warranty at all.

Just spend your valuable time go there for nothing.

My suggestion is talk to Toyota Corp.

I cancel my GAP insurance the check never show up. When I call them, they told the GAP insurance company is in processing. They always playing the circle game.

nookandcrannycar · 01-12-2013, 01:36 AM

Quote:

Originally Posted by Hershey

" I would suggest next time make damn sure it is wet with coolant at the weep-hole when you bring it to them.... even if you need to help it out a little. "

Don't forget this is 50+ miles away .

How far away is the next closest dealership?

Hershey · 01-12-2013, 10:20 AM

Quote:

Originally Posted by Altitude

Is this the same dealer that fixed your oil leak?

No , dealer the car was bought at . There was a customer before me with a IQ and he said all kinds of profanity . He also called someone at the service desk a d*ck and was tired of getting the run around . When seeing that I knew it was less likely to get done .

01-11-2013, 08:54 AM	#4
bronsin Drives: 2009 Base Hatch 2 Dr Auto Join Date: Dec 2008 Location: nj Posts: 4,790	Holy crap! Im sure this is not what Toyota Customer relations wants to have happen! __________________ Synthetic Oil: Its All In Your Head

01-11-2013, 04:46 PM	#11
bronsin Drives: 2009 Base Hatch 2 Dr Auto Join Date: Dec 2008 Location: nj Posts: 4,790	I had coolant spray dried on the underside of my hood for six months before I brought the car into Toyota for replacement under warranty. They replaced it without drama. I had monitored the coolant level and there was little or no drop in the level at all. Im familiar with what typically happens when water pumps leak. In a few hundred miles they suddenly let go in a big way. That didnt happen with mine. But the dealer changed it out anyway. What causes this famous Yaris water pump issue I cant fathom. It didnt happen with the ECHO which uses the same engine. Or nearly the same. Its also apparently not the bearing going bad which causes catastrophic loss of fluid. Which doesnt seem to happen in this case. Life is a crap shoot I guess... __________________ Synthetic Oil: Its All In Your Head

01-11-2013, 04:53 PM	#12
bronsin Drives: 2009 Base Hatch 2 Dr Auto Join Date: Dec 2008 Location: nj Posts: 4,790	I think though if it were me I would pay to have the wp replaced rather than buy a new car. Thats a losing financial proposition. In the paast when I was young and lusty I would do it myself. Then maybe I would have figired this whole waterpump thing out and could give better advice... __________________ Synthetic Oil: Its All In Your Head

01-11-2013, 05:11 PM	#14
Hershey Drives: 08 Yaris sedan auto / Fit auto Join Date: Oct 2009 Location: northeast Posts: 2,897	Why is it the service center would be concerned if they topped off the coolant ? Last edited by Hershey; 01-12-2013 at 10:16 AM.

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01-11-2013, 12:33 AM	#2
Hershey Drives: 08 Yaris sedan auto / Fit auto Join Date: Oct 2009 Location: northeast Posts: 2,897	All levels cold on next day .

01-11-2013, 10:47 AM	#5
Hershey Drives: 08 Yaris sedan auto / Fit auto Join Date: Oct 2009 Location: northeast Posts: 2,897	It's now closer to the LOW mark . Have a case number and that's of no help . Not sure what path to take . We have the Platinum warranty , what good is that if no one wants to touch it . First time I called them and asked if they could top it off . The person said they couldn't and didn't want to be liable if something happened . Also said it sounded like a waterpump issue and had one in stock . No winning .

01-11-2013, 11:31 AM	#7
CoryM Drives: 2009 5-door, 5-speed Join Date: Sep 2011 Location: White Rock BC Posts: 687	No manufacturer will replace something that is "weeping". Weeping is moisture, film, evidence of leak but dry. It has to be "leaking" which is a current drip. It sucks, it's stupid, but that's how they all do it. I would suggest next time make damn sure it is wet with coolant at the weep-hole when you bring it to them.... even if you need to help it out a little.

01-11-2013, 01:09 PM	#9
Hershey Drives: 08 Yaris sedan auto / Fit auto Join Date: Oct 2009 Location: northeast Posts: 2,897	" I would suggest next time make damn sure it is wet with coolant at the weep-hole when you bring it to them.... even if you need to help it out a little. " Don't forget this is 50+ miles away .

01-11-2013, 02:58 PM	#10
Klink10 View User's Garage Drives: 2007 Yaris Liftback Join Date: Sep 2007 Location: 910 Posts: 1,229	That's to bad. I know it's not the issue but I would just go ahead and replace it myself. You know the pump is failing. Toyota wants to be a dick about it so just do it for piece of mind.

01-11-2013, 05:10 PM	#13
Hershey Drives: 08 Yaris sedan auto / Fit auto Join Date: Oct 2009 Location: northeast Posts: 2,897	Maybe when its water breaks we'll be able to get a police escort to the nearest Toyota dealer .

01-11-2013, 07:00 PM	#15
Altitude Drives: '08 LB MT Bayou Join Date: Oct 2008 Location: Colorado Posts: 1,671	Is this the same dealer that fixed your oil leak?

01-11-2013, 09:40 PM	#16
yariseggvvti Drives: Yaris Hatchieback Join Date: Jun 2010 Location: Cali Posts: 199	That's why Toyota have you purchase warranty. Toyota making money from the warranty and APR finance. When you making a purchase, they said everything is cover. When some thing happen, they will blame on you or they will make you come so many time until you give up. They never mention or say not going to cover it under warranty at all. Just spend your valuable time go there for nothing. My suggestion is talk to Toyota Corp. I cancel my GAP insurance the check never show up. When I call them, they told the GAP insurance company is in processing. They always playing the circle game.

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