Denied waterpump replacement - Page 4 - Toyota Yaris Forums

Hershey · 01-20-2013, 12:04 PM

Just took these pictures about 10 minutes ago of the cold coolant level overnight . It's now an inch or so under the FULL line . Quite a drop from when the coolant was hot an hour or so after getting home . Picture of Hot level from last night and the cold level today ( 35 degrees outside ) . Hopefully all is well .

Hershey · 01-20-2013, 11:23 PM

Here's the new hot level from earlier ( 40+ mis. & 30 degrees ) . The other from last night ( 90+ mis. + 42 degrees ) . The other pic is the cold level before leaving earlier today . Should there be such a drop in the Hot level ? Could the difference in the temps and miles traveled make for the drop between the 2 Hot levels ? Air pockets being expelled from the system as well ? I guess time will tell .

nookandcrannycar · 01-21-2013, 06:36 AM

Quote:

Originally Posted by Hershey

Just took these pictures about 10 minutes ago of the cold coolant level overnight . It's now an inch or so under the FULL line . Quite a drop from when the coolant was hot an hour or so after getting home . Picture of Hot level from last night and the cold level today ( 35 degrees outside ) . Hopefully all is well .

This falls along the line of my observation from post #53 -- when I 'overfilled with coolant above full' my engine was cold and this level was lower than my hot observation from post #53. I think the difference between 1 hour after driving and 2 hours after driving wouldn't be much. Plus you live in a colder climate.

nookandcrannycar · 01-21-2013, 06:50 AM

Quote:

Originally Posted by Hershey

Here's the new hot level from earlier ( 40+ mis. & 30 degrees ) . The other from last night ( 90+ mis. + 42 degrees ) . The other pic is the cold level before leaving earlier today . Should there be such a drop in the Hot level ? Could the difference in the temps and miles traveled make for the drop between the 2 Hot levels ? Air pockets being expelled from the system as well ? I guess time will tell .

As long as you don't notice any leaks, or weeping (unlikely unless the new pump wasn't installed properly, which I think would be very unlikely), I think you will be fine. My hot and cold level difference is much grater than yours (and my system is fine), so if your hot vs cold level difference increases, I wouldn't worry about it. Does your reservoir appear to have any cracks in it? Or is that just something I'm seeing in your previous pictures that doesn't represent any possible cracks?

Hershey · 01-21-2013, 12:39 PM

Nook , where do you see a possible crack in the resorvoir ? Thanks for all your input .

nookandcrannycar · 01-21-2013, 01:49 PM

Quote:

Originally Posted by Hershey

Nook , where do you see a possible crack in the resorvoir ? Thanks for all your input .

You're welcome. One somewhat to the right of the word LOW and one along the 'ridge' below the word LOW. I don't know anything re how to do the 'circling' (to emphasize/isolate within a picture) that you do, nor the arrows, or I'd try one of those or both.

Hershey · 01-21-2013, 11:14 PM

Quite sure it's not a leak . Would of noticed coolant on top of the splash guard .

nookandcrannycar · 01-22-2013, 09:47 AM

Quote:

Originally Posted by Hershey

Quite sure it's not a leak . Would of noticed coolant on top of the splash guard .

Hershey · 01-22-2013, 11:23 PM

Taken earlier . Looks to be staying at about same level while HOT .

Hershey · 01-23-2013, 03:26 PM

New cold level today at 11 degrees compared to Sunday cold level at 35 degrees . Car sat overnight for both pictures .

nookandcrannycar · 01-23-2013, 04:55 PM

Looks from the levels (and comparing them to your last set of pictures, etc.) that the 'working its way into the system/air coming out' that this dealer previously mentioned might/would happen is happening.

muffin_top · 01-23-2013, 07:54 PM

First off, I'm glad another dealership was able to handle your problem properly and replace the bad pump. It was without a doubt the right thing to do.

Couple of questions: The first dealer stated that a regional technician (actually called a field technical specialist) looked at the vehicle and called it ok? I find that hard to believe. Was the car written up and in the shop on a legit repair order or did they just take a peek undocumented? An FTS will not inspect a vehicle without it being on a legit RO and likely wouldn't look at something as trivial as a water pump. Just smells fishy. Always get the names of these people as they are not closely guarded secrets.

Always insist that the car is formally written up and you get copies of results of the inspection. No technician that I know would have shipped that car with the described condition and called it ok. Granted, as someone else mentioned earlier the time paid by his Platinum contract is the same a conventional warranty, it is considered a taxable, customer pay type transaction and the dealer is fully reimbursed on the next months statement.

Also keep in mind that calling Toyota is the best thing if you can't get proper recourse from a dealer. They open a case that the dealer has to respond to quickly. Failing to do so is not a good thing for the dealer. It has been my experience that if you call them an plead a reasonable case, Toyota will help. They really have gone above and beyond to take care of some of our customers problems when the need has risen.

Loyalty is also a good thing. For those that have a dealer nearby, get your car serviced there. I know not every dealer is super friendly or a good deal from a price standpoint, but do your homework and find a dealer you can work with. That relationship would have come in very handy for Hershey. Many people have had bad experiences at dealerships and feel that they are crooks etc.. I'm sure this stuff does happen, I've seen it first hand and that's why its best to do your homework. Find a dealer with a good rating and build a relationship with them. Many times taking it to the people that know your car best is cheaper and or less time consuming in the long run. Had the technician discovered this leak during the inspection, he may have repaired this concern without intervention on your behalf.

Hopefully the dealership that repaired your car gets your future service business, sounds like they are trying to earn your trust.

nookandcrannycar · 01-23-2013, 08:08 PM

Quote:

Originally Posted by muffin_top

First off, I'm glad another dealership was able to handle your problem properly and replace the bad pump. It was without a doubt the right thing to do.

Couple of questions: The first dealer stated that a regional technician (actually called a field technical specialist) looked at the vehicle and called it ok? I find that hard to believe. Was the car written up and in the shop on a legit repair order or did they just take a peek undocumented? Cardinal sin at Toyota: An FTS will not inspect a vehicle without it being on a legit RO and likely wouldn't look at something as trivial as a water pump. Just smells fishy. Always get names, the FTS' phone number would not be given but not uncommon for a first name.

Always insist that the car is formally written up and you get copies of results of the inspection. No technician that I know would have shipped that car with the described condition and called it ok. Granted, as someone else mentioned earlier the time paid by his Platinum contract is the same a conventional warranty, it is considered a taxable, customer pay type transaction and the dealer is fully reimbursed on the next months statement.

Also keep in mind that calling Toyota is the best thing. They open a case that the dealer has to respond to quickly. Failing to do so is not a good thing for the dealer. It has been my experience that if you call them an plead a reasonable case, Toyota will help. They really have gone above and beyond to take care of some of our customers problems when the need has risen.

Loyalty is also a good thing. For those that have a dealer nearby, get your car serviced there. I know not every dealer is super friendly or a good deal from a price standpoint, but do your homework and find a dealer you can work with. That relationship would have come in very handy for Hershey. Many people have had bad experiences at dealerships and feel that they are crooks etc.. I'm sure this stuff does happen, I've seen it first hand and that's why its best to do your homework. Find a dealer with a good rating and build a relationship with them.

Good to know this. Another point that makes me want to buy another Toyota when my Yaris gets to the end of its life. There are already more Toyota and Lexus vehicles in my extended family than those from all other manufacturers, and each person has had a great ownership experience.

Hershey · 01-23-2013, 10:07 PM

The dealer that turned down the waterpump is where the car was bought . We also purchased a '08 3 door Yaris through them . Traded in a '00 Corolla and an '07 Prius . So , loyalty doesn't always apply . The service manager and general manager of that dealership said it was a regional tech ( field tech . ) that found it to be fine . Were they lying , I don't know . Seems like the service center that repaired the car wouldn't of replaced the pump if a regional ( field ) tech stated the pump to be fine . Called TOYOTA of our concern of loosing coolant and the denial for the pump . They gave a case number . Last , the service manager of where the car was repaired told me the least the 1st service center could of done was to top off the reservoir , which they didn't . Also said it's a sealed system and shouldn't be loosing coolant and set up an appointment . The day the pump was replaced the service advisor and technician said they have replaced other pumps on other YARIS . Had 2 waterpumps in stock . We got one of them . We have both work orders . May post those for proof . Hopefully all is well with the car .

CoryM · 01-23-2013, 10:13 PM

Glad to see it got fixed. Do not get too worked up about the level of the coolant reservoir. It is just that, a reserve. You will find over time it goes lower anyhow as the water evaporates out of the un-sealed tank.

As the engine gets hot, the pressure increases in the cooling system. Once it hits around 16psi, the radiator cap releases pressure to keep it from getting too high. This causes coolant to pass through the hose, and into the tank. The neat thing (that they figured out by accident) is that once the engine cools down, it will create a vacuum and suck coolant back from the tank, keeping the cooling system topped off. So when you say, replace a waterpump, and have some air in the system, it will get burped out, and coolant will be pulled back into the system when it cools down.

Check the level after a day or two of driving, after that just keep it somewhere around full line. It's not a critical amount of fluid.

nookandcrannycar · 01-23-2013, 10:25 PM

I felt that what Muffin Top is trying to say is to make sure that Toyota (at the manufacturer level) is properly notified, as it would be a strong backup for satisfaction even if one is not getting satisfaction from a particular dealer. This gives me added peace of mind. The tone of Muffin Top's post adds credibility. It think he takes the reputation for customer satisfaction that Toyota has been known for in the past quite seriously.

Hershey · 01-23-2013, 10:46 PM

The other 1/2 called and left a message to the general manager of the 1st dealership asking for the field tech's name and how to get in touch with him . Never heard back from him to this day . That's what I call courteous . They won't be getting a penny more from us .

Hershey · 01-23-2013, 10:52 PM

Will post more pics of the level as time goes by . Especially if a major drop .

01-23-2013, 07:54 PM	#66
muffin_top Drives: 2012 Yaris SE 5MT Join Date: May 2012 Location: Midwest Posts: 103	First off, I'm glad another dealership was able to handle your problem properly and replace the bad pump. It was without a doubt the right thing to do. Couple of questions: The first dealer stated that a regional technician (actually called a field technical specialist) looked at the vehicle and called it ok? I find that hard to believe. Was the car written up and in the shop on a legit repair order or did they just take a peek undocumented? An FTS will not inspect a vehicle without it being on a legit RO and likely wouldn't look at something as trivial as a water pump. Just smells fishy. Always get the names of these people as they are not closely guarded secrets. Always insist that the car is formally written up and you get copies of results of the inspection. No technician that I know would have shipped that car with the described condition and called it ok. Granted, as someone else mentioned earlier the time paid by his Platinum contract is the same a conventional warranty, it is considered a taxable, customer pay type transaction and the dealer is fully reimbursed on the next months statement. Also keep in mind that calling Toyota is the best thing if you can't get proper recourse from a dealer. They open a case that the dealer has to respond to quickly. Failing to do so is not a good thing for the dealer. It has been my experience that if you call them an plead a reasonable case, Toyota will help. They really have gone above and beyond to take care of some of our customers problems when the need has risen. Loyalty is also a good thing. For those that have a dealer nearby, get your car serviced there. I know not every dealer is super friendly or a good deal from a price standpoint, but do your homework and find a dealer you can work with. That relationship would have come in very handy for Hershey. Many people have had bad experiences at dealerships and feel that they are crooks etc.. I'm sure this stuff does happen, I've seen it first hand and that's why its best to do your homework. Find a dealer with a good rating and build a relationship with them. Many times taking it to the people that know your car best is cheaper and or less time consuming in the long run. Had the technician discovered this leak during the inspection, he may have repaired this concern without intervention on your behalf. Hopefully the dealership that repaired your car gets your future service business, sounds like they are trying to earn your trust. Last edited by muffin_top; 01-23-2013 at 08:05 PM.

01-23-2013, 10:07 PM	#68
Hershey Drives: 08 Yaris sedan auto / Fit auto Join Date: Oct 2009 Location: northeast Posts: 2,897	The dealer that turned down the waterpump is where the car was bought . We also purchased a '08 3 door Yaris through them . Traded in a '00 Corolla and an '07 Prius . So , loyalty doesn't always apply . The service manager and general manager of that dealership said it was a regional tech ( field tech . ) that found it to be fine . Were they lying , I don't know . Seems like the service center that repaired the car wouldn't of replaced the pump if a regional ( field ) tech stated the pump to be fine . Called TOYOTA of our concern of loosing coolant and the denial for the pump . They gave a case number . Last , the service manager of where the car was repaired told me the least the 1st service center could of done was to top off the reservoir , which they didn't . Also said it's a sealed system and shouldn't be loosing coolant and set up an appointment . The day the pump was replaced the service advisor and technician said they have replaced other pumps on other YARIS . Had 2 waterpumps in stock . We got one of them . We have both work orders . May post those for proof . Hopefully all is well with the car . Last edited by Hershey; 01-23-2013 at 10:58 PM.

01-23-2013, 10:46 PM	#71
Hershey Drives: 08 Yaris sedan auto / Fit auto Join Date: Oct 2009 Location: northeast Posts: 2,897	The other 1/2 called and left a message to the general manager of the 1st dealership asking for the field tech's name and how to get in touch with him . Never heard back from him to this day . That's what I call courteous . They won't be getting a penny more from us . Last edited by Hershey; 01-25-2013 at 10:05 PM.

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01-21-2013, 12:39 PM	#59
Hershey Drives: 08 Yaris sedan auto / Fit auto Join Date: Oct 2009 Location: northeast Posts: 2,897	Nook , where do you see a possible crack in the resorvoir ? Thanks for all your input .

01-21-2013, 11:14 PM	#61
Hershey Drives: 08 Yaris sedan auto / Fit auto Join Date: Oct 2009 Location: northeast Posts: 2,897	Quite sure it's not a leak . Would of noticed coolant on top of the splash guard .

01-23-2013, 04:55 PM	#65
nookandcrannycar Drives: 2('14+'07)MT 3d ,wHandCrWndws! Join Date: May 2009 Location: S.MontgomeryCnty,TX(HoustonMSA) '07=BayouBlue=300,125miles=OrigOwnr '14=ClassicSilvr=29,059miles Posts: 4,839	Looks from the levels (and comparing them to your last set of pictures, etc.) that the 'working its way into the system/air coming out' that this dealer previously mentioned might/would happen is happening.

01-23-2013, 10:13 PM	#69
CoryM Drives: 2009 5-door, 5-speed Join Date: Sep 2011 Location: White Rock BC Posts: 687	Glad to see it got fixed. Do not get too worked up about the level of the coolant reservoir. It is just that, a reserve. You will find over time it goes lower anyhow as the water evaporates out of the un-sealed tank. As the engine gets hot, the pressure increases in the cooling system. Once it hits around 16psi, the radiator cap releases pressure to keep it from getting too high. This causes coolant to pass through the hose, and into the tank. The neat thing (that they figured out by accident) is that once the engine cools down, it will create a vacuum and suck coolant back from the tank, keeping the cooling system topped off. So when you say, replace a waterpump, and have some air in the system, it will get burped out, and coolant will be pulled back into the system when it cools down. Check the level after a day or two of driving, after that just keep it somewhere around full line. It's not a critical amount of fluid.

01-23-2013, 10:25 PM	#70
nookandcrannycar Drives: 2('14+'07)MT 3d ,wHandCrWndws! Join Date: May 2009 Location: S.MontgomeryCnty,TX(HoustonMSA) '07=BayouBlue=300,125miles=OrigOwnr '14=ClassicSilvr=29,059miles Posts: 4,839	I felt that what Muffin Top is trying to say is to make sure that Toyota (at the manufacturer level) is properly notified, as it would be a strong backup for satisfaction even if one is not getting satisfaction from a particular dealer. This gives me added peace of mind. The tone of Muffin Top's post adds credibility. It think he takes the reputation for customer satisfaction that Toyota has been known for in the past quite seriously.

01-23-2013, 10:52 PM	#72
Hershey Drives: 08 Yaris sedan auto / Fit auto Join Date: Oct 2009 Location: northeast Posts: 2,897	Will post more pics of the level as time goes by . Especially if a major drop .