Damn Autohaus - Page 2 - Toyota Yaris Forums

Kaotic Lazagna · 02-07-2007, 02:10 PM

just got off the Customer Experience Center. they took down what i had said, but told me, "since it is an aftermarket (Autohaus) product, they (Toyota's Customer Experience Center) cannot do anything about it, and that it is on the dealer from which i purchased my Yaris."
so i called the Service Manager just now since Autohaus, nor the owner of the dealership, has called me within the past several days. she will speak to the general manager once he gets in and see what is going on. she will try to have my Yaris returned to its original state (manual windows and locks) and reimburse my money. i wouldn't mind that since i can go to another shop and get a better power package installed for a price that will probably be lower than 1400.

Kaotic Lazagna · 02-17-2007, 07:22 PM

damn POS power package! nothing works anymore. i can't roll up my windows, and i can't lock the doors using power! it may be a fuse, but i never blew a fuse in my other cars and i've owned those more than just 3-4 months! DON'T BUY ANY AUTOHAUS PRODUCTS! they're a POS!

Go4th · 02-17-2007, 08:44 PM

is this after they looked at it.

ROCKLANDTOYOTA · 02-18-2007, 03:53 PM

listen, an actual toyota rep is at a dealership once a month. for the most part its for toyota related issues and not customers problems unless told at time of visit. STOP DEALING with a dealership that sounds shady and take it to another dealership if you have proof of a warranty that you can provide them on the additional power package you purchased. NO PROOF, call the toyota customer care number like someone else said and RAISE HOLY HELL until you get satisfaction.( TRUST ME IT WORKS)..............

Kaotic Lazagna · 02-18-2007, 11:58 PM

Quote:

Originally Posted by Go4th

is this after they looked at it.

they've repaired it 5 times before this already! POS!

Kaotic Lazagna · 02-19-2007, 12:01 AM

Quote:

Originally Posted by ROCKLANDTOYOTA

listen, an actual toyota rep is at a dealership once a month. for the most part its for toyota related issues and not customers problems unless told at time of visit. STOP DEALING with a dealership that sounds shady and take it to another dealership if you have proof of a warranty that you can provide them on the additional power package you purchased. NO PROOF, call the toyota customer care number like someone else said and RAISE HOLY HELL until you get satisfaction.( TRUST ME IT WORKS)..............

yeah, i called the customer care number already. the person that i was talking to said that it's a dealership problem, and not Toyota's in general since it is not a Toyota part. i would like to contact a Toyota rep, but don't know how to. and since it's Autohaus, they only work in the Bay Area.

Kaotic Lazagna · 02-19-2007, 01:36 AM

i just filed a complaint to the Better Business Bureau. hopefully they can do something about this.

http://www.dr.bbb.org/autoline/findll.asp

click on that and then click on the "Summary of the California Lemon Law Standards" and read the four pages. i think i got a case here!!!

sam07yaris · 02-19-2007, 02:06 AM

thats screwy. i'd use my energy to just roll the damn windows. I think its CONVENIENT we have HANDS. :) praise the Lord for our unique power package :)

Kaotic Lazagna · 02-19-2007, 02:47 AM

Quote:

Originally Posted by sam07yaris

thats screwy. i'd use my energy to just roll the damn windows. I think its CONVENIENT we have HANDS. :) praise the Lord for our unique power package :)

yes, i am thankful for my hands, but the power package is safer for me. i don't want to have to lean across and open/close a window while driving, especially on the freeway.

also, i tend to forget if i locked the doors, so remote entry is a good thing for me.

Violin · 02-19-2007, 07:21 AM

The BBB is an industry trade group. The have no enforcement powers.

Contact California Consumer Affairs - they have the authority of your attorney general's office.

Kaotic Lazagna · 02-20-2007, 12:29 AM

crap, i really don't feel like typing another complaint...when i get back my car in three days and i don't like the outcome, then i'll complain to CCA.

Go4th · 02-20-2007, 11:27 AM

The Toyota rep is there to see that this dealership is behaving properly and taking care of customers that buy their Toyota cars. The rep doesn’t give a damn about the dealership. They care about the consumer. The owner could have invested in owning a Ford dealership for all they care. But since the owner chose to represent Toyota and sell their cars the rep wants to make sure the consumer that buys their product is taken care of! The actual Toyota Company wants you to enjoy your vehicle and tell others to buy Toyota.
Find out when a regional rep will be at the dealership again. The rep will not like you having bad service with a purchase of one of their cars. The dealership owner is there to make money he has nothing to do with Toyota. Understand what I am trying to say?

It's kind of like a secret shopper but he is not secret. Kind of like the employees act on their best behavior when the owner shows up. The owner is on his best behavior when the Toyota rep shows up. If and when they are there at the same time and your there... ohhh boy... You get the new meaning of service. If that rep is involved it’s a new ballgame.

Kaotic Lazagna · 02-20-2007, 02:55 PM

Quote:

Originally Posted by Go4th

The Toyota rep is there to see that this dealership is behaving properly and taking care of customers that buy their Toyota cars. The rep doesn’t give a damn about the dealership. They care about the consumer. The owner could have invested in owning a Ford dealership for all they care. But since the owner chose to represent Toyota and sell their cars the rep wants to make sure the consumer that buys their product is taken care of! The actual Toyota Company wants you to enjoy your vehicle and tell others to buy Toyota.
Find out when a regional rep will be at the dealership again. The rep will not like you having bad service with a purchase of one of their cars. The dealership owner is there to make money he has nothing to do with Toyota. Understand what I am trying to say?

It's kind of like a secret shopper but he is not secret. Kind of like the employees act on their best behavior when the owner shows up. The owner is on his best behavior when the Toyota rep shows up. If and when they are there at the same time and your there... ohhh boy... You get the new meaning of service. If that rep is involved it’s a new ballgame.

how do i go about in finding out when the rep will show? i don't know how to find this information. please help. thanks.

Go4th · 02-20-2007, 06:35 PM

Start here.
Has there been anyone at the dealership that truly tries to help you with the problems? They (employees) know when the rep is coming. You can try to ask. Your sales person should be your best friend. I would ask him/her if you can’t think of anyone there worth talking-to. The 1800 number should be able to help you out too.

I remembering going in and being upset in the selling area demanding to speak to the owner (I did not make a scene but they knew I meant business) and the Manager over sales told me about the rep and when he was coming. From then on I stayed away from the service department and talked with the main person in the sales area for info about the rep.

You need to get all your stuff in order, (paperwork/documentation). You need a log of all your attempts and their attempts what they said and what they did. You need to be ready! I mentioned all this before to you. I hope you started back then.

Kaotic Lazagna · 02-20-2007, 07:11 PM

Quote:

Originally Posted by Go4th

Start here.
Has there been anyone at the dealership that truly tries to help you with the problems? They (employees) know when the rep is coming. You can try to ask. Your sales person should be your best friend. I would ask him/her if you can’t think of anyone there worth talking-to. The 1800 number should be able to help you out too.

I remembering going in and being upset in the selling area demanding to speak to the owner (I did not make a scene but they knew I meant business) and the Manager over sales told me about the rep and when he was coming. From then on I stayed away from the service department and talked with the main person in the sales area for info about the rep.

You need to get all your stuff in order, (paperwork/documentation). You need a log of all your attempts and their attempts what they said and what they did. You need to be ready! I mentioned all this before to you. I hope you started back then.

yeah, the sales and service managers seem like they really want to talk to me. they're the only ones that i would talk to about my car. but i think i'll ask the salesman about the rep. however, i didn't get to ask them to print out my RO's. i had a chance to last weekend, but we were celebrating my mom's birthday and didn't get back in time. but yeah, i think i'm heading back to Vallejo this weekend, so i'll ask then. i have most of the RO's with me, including the two times they came to the house to do the repair, but i want it more organized, so i'm going to have them print me out a new set of RO's. thanks again for your help. appreciate it.

Kaotic Lazagna · 02-23-2007, 05:36 PM

SERIOUSLY! WHAT KIND OF COMPANY DOESN'T GIVE BACK THE REMOTE THAT WAS GIVEN TO THEM, BUT ONLY GIVES BACK THE KEY! DUMB ASSES! and my car better be fixed for good now!

El Jefe · 02-23-2007, 11:04 PM

dude what toyota are you taking it to?

Kaotic Lazagna · 02-23-2007, 11:59 PM

Quote:

Originally Posted by El Jefe

dude what toyota are you taking it to?

they didn't take it to Toyota this time. they took it to their (Autohaus) shop in Hayward.

02-18-2007, 03:53 PM	#22
ROCKLANDTOYOTA JOE GIRTH Drives: YARIS 3DOOR Join Date: Feb 2007 Location: ROCKLAND TOYOTA/SCION Posts: 369	listen, an actual toyota rep is at a dealership once a month. for the most part its for toyota related issues and not customers problems unless told at time of visit. STOP DEALING with a dealership that sounds shady and take it to another dealership if you have proof of a warranty that you can provide them on the additional power package you purchased. NO PROOF, call the toyota customer care number like someone else said and RAISE HOLY HELL until you get satisfaction.( TRUST ME IT WORKS).............. __________________ http://www.carid.com/toyota-accessories/ site has a FEW interesting yaris items.....

02-19-2007, 02:06 AM	#26
sam07yaris Drives: 07 yaris sedan (silver) STICK Join Date: Aug 2006 Location: Tiverton, RI Posts: 244	thats screwy. i'd use my energy to just roll the damn windows. I think its CONVENIENT we have HANDS. :) praise the Lord for our unique power package :) __________________

02-23-2007, 11:04 PM	#35
El Jefe Drives: 07 yaris s sedan Join Date: May 2006 Location: california uber alles! (sacramento) Posts: 204	dude what toyota are you taking it to? __________________ 2007 S Sedan, NF210's, 5% rear windows, 35% front two, Sirius S50, 15" black konig heliums

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Rant! Damn car alarm installers, trying to rip me off!!!!	W.A.S.P	In Car Entertainment + Electronics (audio / video / alarm)	18	11-21-2006 09:18 PM

02-07-2007, 02:10 PM	#19
Kaotic Lazagna View User's Garage Drives: '14 GT86, '08 Vitz Join Date: Dec 2006 Location: Central Valley, CA Posts: 9,873	just got off the Customer Experience Center. they took down what i had said, but told me, "since it is an aftermarket (Autohaus) product, they (Toyota's Customer Experience Center) cannot do anything about it, and that it is on the dealer from which i purchased my Yaris." so i called the Service Manager just now since Autohaus, nor the owner of the dealership, has called me within the past several days. she will speak to the general manager once he gets in and see what is going on. she will try to have my Yaris returned to its original state (manual windows and locks) and reimburse my money. i wouldn't mind that since i can go to another shop and get a better power package installed for a price that will probably be lower than 1400.

02-17-2007, 07:22 PM	#20
Kaotic Lazagna View User's Garage Drives: '14 GT86, '08 Vitz Join Date: Dec 2006 Location: Central Valley, CA Posts: 9,873	damn POS power package! nothing works anymore. i can't roll up my windows, and i can't lock the doors using power! it may be a fuse, but i never blew a fuse in my other cars and i've owned those more than just 3-4 months! DON'T BUY ANY AUTOHAUS PRODUCTS! they're a POS!

02-17-2007, 08:44 PM	#21
Go4th View User's Garage Drives: Yaris S Sedan color Flint Mica Join Date: Jan 2007 Location: Country: USA, State: Georgia, City: Hampton Posts: 284	is this after they looked at it.

02-19-2007, 01:36 AM	#25
Kaotic Lazagna View User's Garage Drives: '14 GT86, '08 Vitz Join Date: Dec 2006 Location: Central Valley, CA Posts: 9,873	i just filed a complaint to the Better Business Bureau. hopefully they can do something about this. http://www.dr.bbb.org/autoline/findll.asp click on that and then click on the "Summary of the California Lemon Law Standards" and read the four pages. i think i got a case here!!!

02-19-2007, 07:21 AM	#28
Violin View User's Garage Drives: 2007 Yaris LB Auto Join Date: Jul 2006 Location: New Jersey Posts: 1,592	The BBB is an industry trade group. The have no enforcement powers. Contact California Consumer Affairs - they have the authority of your attorney general's office.

02-20-2007, 12:29 AM	#29
Kaotic Lazagna View User's Garage Drives: '14 GT86, '08 Vitz Join Date: Dec 2006 Location: Central Valley, CA Posts: 9,873	crap, i really don't feel like typing another complaint...when i get back my car in three days and i don't like the outcome, then i'll complain to CCA.

02-20-2007, 11:27 AM	#30
Go4th View User's Garage Drives: Yaris S Sedan color Flint Mica Join Date: Jan 2007 Location: Country: USA, State: Georgia, City: Hampton Posts: 284	The Toyota rep is there to see that this dealership is behaving properly and taking care of customers that buy their Toyota cars. The rep doesn’t give a damn about the dealership. They care about the consumer. The owner could have invested in owning a Ford dealership for all they care. But since the owner chose to represent Toyota and sell their cars the rep wants to make sure the consumer that buys their product is taken care of! The actual Toyota Company wants you to enjoy your vehicle and tell others to buy Toyota. Find out when a regional rep will be at the dealership again. The rep will not like you having bad service with a purchase of one of their cars. The dealership owner is there to make money he has nothing to do with Toyota. Understand what I am trying to say? It's kind of like a secret shopper but he is not secret. Kind of like the employees act on their best behavior when the owner shows up. The owner is on his best behavior when the Toyota rep shows up. If and when they are there at the same time and your there... ohhh boy... You get the new meaning of service. If that rep is involved it’s a new ballgame.

02-20-2007, 06:35 PM	#32
Go4th View User's Garage Drives: Yaris S Sedan color Flint Mica Join Date: Jan 2007 Location: Country: USA, State: Georgia, City: Hampton Posts: 284	Start here. Has there been anyone at the dealership that truly tries to help you with the problems? They (employees) know when the rep is coming. You can try to ask. Your sales person should be your best friend. I would ask him/her if you can’t think of anyone there worth talking-to. The 1800 number should be able to help you out too. I remembering going in and being upset in the selling area demanding to speak to the owner (I did not make a scene but they knew I meant business) and the Manager over sales told me about the rep and when he was coming. From then on I stayed away from the service department and talked with the main person in the sales area for info about the rep. You need to get all your stuff in order, (paperwork/documentation). You need a log of all your attempts and their attempts what they said and what they did. You need to be ready! I mentioned all this before to you. I hope you started back then.

02-23-2007, 05:36 PM	#34
Kaotic Lazagna View User's Garage Drives: '14 GT86, '08 Vitz Join Date: Dec 2006 Location: Central Valley, CA Posts: 9,873	SERIOUSLY! WHAT KIND OF COMPANY DOESN'T GIVE BACK THE REMOTE THAT WAS GIVEN TO THEM, BUT ONLY GIVES BACK THE KEY! DUMB ASSES! and my car better be fixed for good now!