Dealer service experience - Toyota Yaris Forums

Tonavi · 08-10-2010, 04:14 PM

I went to the dealer for an oil change to have them take a look at my exhaust. I think I may have hit part of a tire on the freeway that bounced up underneath and knocked something loose. Anyways, on startup there's a rattling sound and at 2000 rpm it resonates again. I had them take a look and they found the resonator was bad and because of the 80k warranty on exhaust components they will take care of it to the tune of $1,734.00, since it's all one piece and I get a new cat. I was predicting on having to fight with writer, but they brought it to my attention and ordered the part automatically and it will be fixed in two days.

A+ dealer experience today! I even bought a $25.00 air filter I was so happy!

What have your dealer experiences been like?

swidd · 08-10-2010, 05:15 PM

From a dealership other than the one where I purchased the car: similar experience, I took it in with a TSB note about smell from vents... they didn't reproduce the smell, but looked up the production number on the exhaust pipe part, found it was the old type, replaced it entirely covered by warranty, no hassle, and they even paid for an overnight rental car. To make it even better, they didn't at all suggest or try to push me to buy anything else, not even an oil change. Just asked if everything was okay... and if I liked the weather...

Motorworld in Wilkes Barre :)

Tonavi · 08-10-2010, 05:26 PM

I looked into the smelly A/C a few months ago and even though mine was an affected model, they said I waited too long and the TSB had expired. I never had it fixed and have been using it here a lot lately and it doesn't seem to smell anymore.

I could have gotten used to it, it didn't really bother me much to begin with. Smells like bubble gum in my car.

salmonz · 08-10-2010, 08:51 PM

I've had bad experience with my local dealer. Will never go there again. They went downhill on customer service after they got their new dealership opened.

I go to the dealer in the next city if I really need something.

08-10-2010, 04:14 PM	#1
Tonavi Drives: 2007 Yaris HB Join Date: Dec 2008 Location: die Vereinigten Staaten Posts: 134	Dealer service experience I went to the dealer for an oil change to have them take a look at my exhaust. I think I may have hit part of a tire on the freeway that bounced up underneath and knocked something loose. Anyways, on startup there's a rattling sound and at 2000 rpm it resonates again. I had them take a look and they found the resonator was bad and because of the 80k warranty on exhaust components they will take care of it to the tune of $1,734.00, since it's all one piece and I get a new cat. I was predicting on having to fight with writer, but they brought it to my attention and ordered the part automatically and it will be fixed in two days. A+ dealer experience today! I even bought a $25.00 air filter I was so happy! What have your dealer experiences been like?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
15K service @ dealer... WTF?	lawnmowerdeth	DIY / Maintenance / Service	15	08-13-2010 09:49 AM
Service at Toyota local dealer	beZzZ	DIY / Maintenance / Service	22	05-07-2010 07:23 PM
60K Service by Dealer or Independent Mechanic?	tomato	General Yaris / Vitz Discussion	33	01-19-2010 06:42 PM
Someone Please Help With SET & Local Dealer Nightmare!	sanityassassinv2	General Yaris / Vitz Discussion	32	11-26-2008 11:32 AM
Metro Atlanta Dealer Service Experiences	redyaris	Southeast	2	03-21-2007 03:59 PM

08-10-2010, 05:15 PM	#2
swidd Drives: Yaris HB Join Date: Jul 2007 Location: Central Alabama, GOD BLESS AMERICA Posts: 755	From a dealership other than the one where I purchased the car: similar experience, I took it in with a TSB note about smell from vents... they didn't reproduce the smell, but looked up the production number on the exhaust pipe part, found it was the old type, replaced it entirely covered by warranty, no hassle, and they even paid for an overnight rental car. To make it even better, they didn't at all suggest or try to push me to buy anything else, not even an oil change. Just asked if everything was okay... and if I liked the weather... Motorworld in Wilkes Barre :)

08-10-2010, 05:26 PM	#3
Tonavi Drives: 2007 Yaris HB Join Date: Dec 2008 Location: die Vereinigten Staaten Posts: 134	I looked into the smelly A/C a few months ago and even though mine was an affected model, they said I waited too long and the TSB had expired. I never had it fixed and have been using it here a lot lately and it doesn't seem to smell anymore. I could have gotten used to it, it didn't really bother me much to begin with. Smells like bubble gum in my car.

08-10-2010, 08:51 PM	#4
salmonz Drives: 07 Yaris Sedan Join Date: Jan 2009 Location: Milton, ON, Canada Posts: 66	I've had bad experience with my local dealer. Will never go there again. They went downhill on customer service after they got their new dealership opened. I go to the dealer in the next city if I really need something.