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Old 01-25-2007, 02:23 PM   #73
St_G
 
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I got an email back from him this morning. Dr. Zaius nailed it. Here's the email:

Andrew - thank you for writing to me about this.

I'm guessing that you ordered from my web site at www.xenonmods.com

The problem is with that. I re-did my site about 3 months ago, and apparently when I did I didn't change the 7507 cart button to display 7507 properly, and it reads the 194 bulbs.

My brother-in-law does all my lighting stuff and I was about to wring his neck, but now I check all possibilities after the last incident (I wrung his neck, then he proceeded to kicked my ass - hahaha - not really)

Anyway - admittedly it is hard for me to keep track of who's who and what happened, but if you could be kind enough to post on your forum that anyone that got the incorrect bulbs send me an e-mail with the following information:

1: their name
2: the Paypal transaction of the order
3: the bulbs they require (7507 in this case)
4: the shipping address

Please let them know as soon as I get this information (ALL of it, not just some) I will send out the right bulbs immediately. As far as returning the 194's, it would be nice if everyone would but since this is my mistake 100% it's not necessary.

thanks so much!
rich
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Old 01-25-2007, 03:24 PM   #74
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Good show, St. G. I'm gonna email him all that right now. Sounds like a nice guy.
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Old 02-12-2007, 09:52 PM   #75
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Anyone get their replacement bulbs yet?
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Old 02-12-2007, 10:37 PM   #76
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Nope... was just thinking about that today actually! Weird...

Its been 2 weeks. I think I'll email again.
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Old 02-15-2007, 03:39 AM   #77
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Man~ I should have read every page before I ordered my bulbs... I hope it'll go smoothly like it did for ChrisLB07
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Old 02-15-2007, 12:48 PM   #78
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I sent a followup email on Monday. Still no reply.

Quote:
Originally Posted by eijikikimaru View Post
Man~ I should have read every page before I ordered my bulbs... I hope it'll go smoothly like it did for ChrisLB07
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Old 02-15-2007, 02:57 PM   #79
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It's getting close to the time to get PayPal or your credit card company involved. Dodging emails is not a great sign.
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Old 02-15-2007, 04:40 PM   #80
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Sent one yesterday. Nothing either. St G... keep us posted in here.
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Old 02-17-2007, 02:25 PM   #81
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Well according to my paypal account, the money was received. Don't know if it automatically receives at their end but if not then that's somewhat of a good sign. I hope...
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Old 02-20-2007, 06:39 PM   #82
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Well it's 2:30pm 02/20/07 here in the West Coast (California) and I just recieved in the mail my bulbs. Although the dudes over at Xenonmods.com didn't reply to me w/ an email the products still arrived. =)

Last edited by eijikikimaru; 02-22-2007 at 04:27 AM.
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Old 02-20-2007, 07:12 PM   #83
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They haven't replied to my emails and no bulbs. I'm not going to call my bank over an amount this small, but I'm pretty disapointed with these guys.
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Old 02-20-2007, 10:12 PM   #84
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there should bea shamed list for us to avoid because of shit like this. I do feel for anyone who spent $
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Old 02-20-2007, 10:14 PM   #85
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Sucks their service has "gone" in the shitter.. It didnt start out like this.
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Old 02-20-2007, 10:28 PM   #86
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Chris, off topic. Maybe we should have a do not use list. To identify people who burn Yarii boyz?
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Old 02-20-2007, 10:53 PM   #87
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I let it go for a while. Only because I thought it was an icolated thing with me.
I never said anything about my experience.
I guess i will now.
I ordered mine and I never received an email from them either about confirmation of payment or even hey its out for delivery.
I emailed them and emailed them and finally they replied it's been sent out on or about the 20th. How’s that for records?
Well I finally got them some 17 days after payment was sent. They are not concerned with the consumer.
It took days for replies to emails. Heck it could have been multiple emails that finally got him to reply.
Anyways I replied back to him thinking it would be nice for me to let him know I received them 17 days after he said he sent them to me and he never replied. You would figure he would thank me for letting him know or something.
Whelp they are a company that you send money too and just pray you get what you just sent your money for. If you don’t or it’s the wrong product, ohh man… I would not want that to happen, it may never get resolved and he is richer.
I almost thought he is kind of like “thanks for the money and if I don’t hear from you I will not send out the product and maybe I can make some free money”.
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Old 02-20-2007, 10:59 PM   #88
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this is not acceptable
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Old 02-20-2007, 11:37 PM   #89
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The really shitty ting is, I still WANT the bulbs. But I don't feel like I can trust them to fill a new order...anyone have a better source for these things?
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Old 02-23-2007, 10:28 PM   #90
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Quote:
Originally Posted by St_G View Post
The really shitty ting is, I still WANT the bulbs. But I don't feel like I can trust them to fill a new order...anyone have a better source for these things?

when did you order it? let it take 3-4 weeks..
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