Windshield Crack/Two glass replacements - Safelite. help?

[Marie]

I hope I am posting this under the right section, and I'm sorry if I am doing something wrong by posting this, but this is about Safelite, my driver’s side window, the left door panel, and my windshield. I have been following this website for about seven months (2 months after I bought my car), and I thought you guys could help me.

Anyway, someone broke into my car months ago, which required a window replacement for the driver’s side. My insurance did not cover the damage, because my deductible is $1,000 for comprehensive. This replacement cost $200, but because of the poor service, I was refunded $50. The people who replaced my window were banging on my left door panel’s upper section of the handle to get it into place (I do not know what it is called, it comes in 3 pieces). They ended up breaking the one section of it that they could not figure out how to order (they even took the broken piece to order that specifically), so I went through my car dealership and Safelite said they would foot the bill. The dealership said it will cost almost $500, because the piece that they broke does not come sold separately; they have to order the entire door panel. This is fine with me, because I am not paying for it, but I’ve been dealing with this crap for weeks if not months and it still is not fixed, because the dealership and Safelite are having a miscommunication.

First question: What is the name of that part, and is it possible to find it online (eBay)?
Again the part that is missing/broken comes in three parts, but I need the part that is closest to the dash (above the side power buttons).

Second question: Can anyone give me any suggestions or advice about the issue below?

Now, for my windshield… This just cracked at the top and extended (curved) down behind my rear view mirror. As far as I know, the crack has only been there for about a week. I never heard anything crack, but I noticed it five days ago on Thursday, November 11th. The crack was about 8-10 inches, and it seems to be a foot long now. I just started marking the progression of the crack three days ago. I called Safelite again; because their windows are have a, “real lifetime guarantee.” I have a scheduled appointment for this Saturday, November 20th for a replacement. The total cost with tax is $425. I think this is the cheapest, but does anyone have any suggestions?

By the way, from this website, I have learned about and intstalled my own AEM intake