Best Buy did a hack job on my component install...... - Toyota Yaris Forums

bobselectric · 02-11-2009, 06:01 PM

A few years ago I had BB install a car kit for an XM radio that I already owned. I purchased a new car kit and they went about installing it. I pulled out of the install bay and went to turn out of the parking lot and the XM radio stopped working! So I go back into the store and tell the guy that I bought the car kit from that it stopped working. They brought it into the install bay and the installer ty-wrapped the antenna lead to the steering column! As soon as I made a turn, it snapped! They actually had the nerve to try and charge me for another car kit. Made me show the receipt from the purchase from an hour before! The install manager then says that I should have checked it before I left the bay, (which I did) and they're not liable once it leaves the bay. Took about another 2 hours to settle the matter in which they replaced the antenna and installed the new one. Won't go there again.

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02-11-2009, 06:01 PM	#19
bobselectric Kickin' Yaris Drives: 07 Yaris liftback Join Date: Oct 2008 Location: west harrison, ny Posts: 523	A few years ago I had BB install a car kit for an XM radio that I already owned. I purchased a new car kit and they went about installing it. I pulled out of the install bay and went to turn out of the parking lot and the XM radio stopped working! So I go back into the store and tell the guy that I bought the car kit from that it stopped working. They brought it into the install bay and the installer ty-wrapped the antenna lead to the steering column! As soon as I made a turn, it snapped! They actually had the nerve to try and charge me for another car kit. Made me show the receipt from the purchase from an hour before! The install manager then says that I should have checked it before I left the bay, (which I did) and they're not liable once it leaves the bay. Took about another 2 hours to settle the matter in which they replaced the antenna and installed the new one. Won't go there again.