ARRGH!!! Why can't you take your car to a shop w/o them effing up something else?

[MPC Motorsports]

Originally Posted by 360cubes

All dealers are the same BSers. They won't fork over the dough unless they know Toyota will reimburse them. I'm sure each principal is given an 'allowance'; so to speak.

That's terrible that they would treat you like that. In one of the two dealers here, they sell Lexus models as well. Perhaps if I was in that scenario I'd go to the other dealership and tell them what's going on. If they claim that you have to go to the originating dealer, then contact Toyota directly about the problem and I'm sure they'll solve it (in due time).

My Dealer owns several other dealerships besides the Toyota (largest in Oklahoma) and their Tulsa collision center supports all of them. They are a separate entity from the Toyota dealer. IF they give me any more crap regarding the center caps they destroyed, my first call will be to the owner of the enterprise.

Progressive is handling my insurance claim thru the individual that hit my car and they have been very good to work with. What I fail to comprehend is, what happened to "the customer is always right"?

[CtrlAltDefeat]

Originally Posted by MPC Motorsports

What I fail to comprehend is, what happened to "the customer is always right"?

What has happened to "the customer is always right" is the truly astonishing lack of honest people now days. Sadly a business' customers will bleed it dry any more if they had that attitude. People lie to businesses, because they feel the business is better off then them, and can afford to lose a little money to them. Unfortunately if you are a honest customer with a legitimate problem the business is unlikely to believe you, and unwilling to accommodate because of the last few times customers lied and got something they didn't deserve. "The customer is always right" is an antiquated phrase, which originated from more honest times...

[MPC Motorsports]

Just talked to the adjuster at the collision center. They are replacing the fubar'd center caps on my Enkei rims!

Now, if the insurance adjuster will approve my replacement TRD exhaust...