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[1stToyota]

Originally Posted by b_hickman11

So they never ask for mileage??? Business must be slow at your shop!

"When you go to a dealer or any other shop for any type of service what is the first thing that they always ask???"

...and YOU said that because they needed to know if it was under warranty or not...really?

Pal, why ask for the mileage, first, to see if it's under warranty? Like I said before, you get symptoms and customer details first, because they might be in for a flat tire, oil change, etc...and last time I checked that wasn't dealer covered warranty repairs...car could even be 20 years old

Oh, and with the Mitchell program that I use, like many other professional shops, mileage info is asked for on page 3 of the customer's W.I.P. invoice.

[b_hickman11]

Originally Posted by 1stToyota

"When you go to a dealer or any other shop for any type of service what is the first thing that they always ask???"

...and YOU said that because they needed to know if it was under warranty or not...really?

Pal, why ask for the mileage, first, to see if it's under warranty? Like I said before, you get symptoms and customer details first, because they might be in for a flat tire, oil change, etc...and last time I checked that wasn't dealer covered warranty repairs...car could even be 20 years old

Oh, and with the Mitchell program that I use, like many other professional shops, mileage info is asked for on page 3 of the customer's W.I.P. invoice.

The warranty is just one example. I never said the ONLY reason they ask is to check on the warranty. There are many other reasons they SHOULD ask for the mileage. If you go to Wal-Mart to have any service done they will ask for your miles. Surely you don't believe Wal-Mart does warranty service for Toyota? I thought you were better than that!

[1stToyota]

Originally Posted by b_hickman11

The warranty is just one example. I never said the ONLY reason they ask is to check on the warranty.

No, you just said it was "always" the FIRST thing asked...to determine if it was warranty work, to see who would pay for the job, customer, or dealer/repair shop. LOL!!


And besides, you don't think Wal-Mart does warranty service for Toyota? I thought you were better than that!