Dang... My shop got a very nasty yet comical poor review on yelp

[silver_echo]

not trying to start an argument, but toyota themselves states in the 2009 rx350 manual 5k miles OR 6 months period, if you make 6 months without 5k miles you take it in immediately, so she is not following her own car's specifications, so you are no longer liable...

in the future, if you get someone like that, show them the appropriate page of their owners manual...


also, technically, firestone is at fault for breaking it, as they obviously did not have the appropriate toyota SST...

i am in the toyota t-ten program, and pulled this info from TIS

[YarisSedan]

Originally Posted by silver_echo

not trying to start an argument, but toyota themselves states in the 2009 rx350 manual 5k miles OR 6 months period, if you make 6 months without 5k miles you take it in immediately, so she is not following her own car's specifications, so you are no longer liable...

in the future, if you get someone like that, show them the appropriate page of their owners manual...


also, technically, firestone is at fault for breaking it, as they obviously did not have the appropriate toyota SST...

i am in the toyota t-ten program, and pulled this info from TIS

Yeah there is kinda a common practice in automotive that if the shop who is working on the car damages something they are responsible no matter really what the circumstances are. Like for example if i remove a lugnut and it snaps the stud. Now me a mechanic know the reason it snapped the stud is probally some one (A) either, way overtightend it probally with thier impact gun on number 5. Or (B) put the lugnut in the socket of thier gun and then used the gun to zip it down without first spinning it on by hand a few threads and thus crossthreading the lugnut into place. But yet i am still responsible. Only if you are lucky and can get away with it and the customer is not there. You can call the customer. State that it is not comming out right. And that it may break off. Do i have your authorization to continue. If they say yes. You can call them back again and then say it did broke. Now you can charge the customer and you got away with it. Sound familiar?