Toyota Yaris Forums - Ultimate Yaris Enthusiast Site
 

 


 
Go Back   Toyota Yaris Forums - Ultimate Yaris Enthusiast Site > Second Generation Toyota Yaris Main Rooms > General Yaris / Vitz Discussion
  The Tire Rack

Reply
 
Thread Tools Display Modes
Old 02-02-2010, 04:41 PM   #1
thebarber
daily driver
 
thebarber's Avatar
 
Drives: the #wrecho
Join Date: Jun 2006
Location: Grand Rapids, MI
Posts: 5,877
your dealer sounds shady.

for the spring/shock thing, there is NO way to put in the new shocks/strurs without having to replace the springs. NONE. the front is a macpherson setup, so they'd have to come apart to replace the struts. in the rear, the spring and shock are separate, yes, but if you have it on a lift (which they will) once you undo the bottom bolt of the shock, the torsion bar will open all the way and the oem spring will literally fall out. i had mine on jackstands and it did that when i put my coilovers on.

id be seriously weary of ANYTHING this dealer does for you...they really seem likely they're over charging you any which way they can.....whether or not you've been going there for 15 years....

buyer beware
__________________
thebarber is offline   Reply With Quote
Old 02-17-2010, 03:37 PM   #2
YarisBC
 
YarisBC's Avatar
 
Drives: 2010 RS
Join Date: Dec 2009
Location: B.C.
Posts: 25
An update...

The guaranteed, official, for sure no excuses date is Feb 20. They called me last week and said it would be ready for pickup today.

This morning I was suppose to pick up this car, but the dealership called me with another delay.

They ordered the wrong exhaust, even though I mentioned to them about making sure to get the hatch and not the sedan exhaust. So I told them don't worry about it, I'll do it myself. I told them I'll come get the car.

They called me back 20 minutes later and the TRD Rally Spoiler wont fit......

The car came with a RS spoiler, and the holes on the top of the hatch are a couple inches further out.

They wanted to know if I want the car with the holes exposed...... Like who the hell would want a "new" car with holes drilled in it?

I called the manager and spoke with him, he is trying to convince me to take the car with the RS spoiler on it. Told me it will cost 1100 dollars to put the Rally one on. They sent me pictures of the spoilers side by side.

Now, there isn't that much of a difference between the RS and the Rally spoiler, but I'm just sick and tired of this deal, and I don't want to make any more comprises. To someone like me that has spent the extra cash, and a lot of it, to get what I want, not having that spoiler is a big deal.

Now something that has really pissed me off. When I was talking to their manager, the shop called and left a message on my phone, saying there won't be any problems and I can come get the car Friday.

This leaves me wondering if they were going to put the RS spoiler back on, and hope I didn't notice, and charge me the $410 for the rally spoiler that I wouldn't be getting.

I already told them I don't want the car without the rally spoiler this morning, and that he needs to get me a new hatch for the car. So did they seriously think that in a day that they could fill the holes on that hatch, repaint it and install the proper spoiler? And why would I want a new car with holes drilled in it?

It's not the dealerships fault that the car took months to come, car was officially ordered 3rd week of November. And, its not their fault the RS holes won't fit the official Toyota accessory Rally Spoiler. And yah they made some mistakes with the pricing and up-charging of parts that would of cost me hundreds of dollars.

But what's really bothering me is I think they knew all along how much time was required to get the car. And the fact they were going to put that RS spoiler back on and hope I didn't notice.That's just completely dishonest.

I'm waiting for the manager to call me back, and we will see how this ends, but I want a new hatch with the rally spoiler on it, ready by Feb 20th as promised. Or a huge price reduction. I hate causing people grief but enough is enough, if I wanted a compromised car then I would of bought used or straight off the lot.








YarisBC is offline   Reply With Quote
Old 02-17-2010, 04:10 PM   #3
thebarber
daily driver
 
thebarber's Avatar
 
Drives: the #wrecho
Join Date: Jun 2006
Location: Grand Rapids, MI
Posts: 5,877
you'd better get both spoiler in-hand when you pick up that car

sorry to hear things are going sideways...
__________________
thebarber is offline   Reply With Quote
Old 02-17-2010, 11:33 PM   #4
b_hickman11
 
Drives: 08 Sedan
Join Date: Oct 2008
Location: Tyler, TX
Posts: 899
How was the dealer suppose to know when your car was going to come in? They didn't send your order over seas and they didn't tell Toyota to build it to your specs. Once again, you were very picky in your order which is why it took so long to come in and then you basically are replacing every part on the car with a TRD part(which by the way is designed to be added to a car that doesn't already have that specific part not replace the OEM). If I was your dealer I would tell you that you could take the Yaris as is or you can take your business elsewhere.
b_hickman11 is offline   Reply With Quote
Old 02-18-2010, 12:54 AM   #5
YarisBC
 
YarisBC's Avatar
 
Drives: 2010 RS
Join Date: Dec 2009
Location: B.C.
Posts: 25
Quote:
Originally Posted by b_hickman11 View Post
How was the dealer suppose to know when your car was going to come in? They didn't send your order over seas and they didn't tell Toyota to build it to your specs. Once again, you were very picky in your order which is why it took so long to come in and then you basically are replacing every part on the car with a TRD part(which by the way is designed to be added to a car that doesn't already have that specific part not replace the OEM). If I was your dealer I would tell you that you could take the Yaris as is or you can take your business elsewhere.
They told me a certain date, and pushed it back 4 times, Toyota's fault not the dealer. Thing is that other dealerships I called had a better idea of when the car was coming in, they said end of Feb. I don't know if they gave me a bogus date or if it was an honest mistake.

I wasn't that picky, I compromised on the color for starters, and the pickup times multiple times, I've been very patient. I payed full price for everything, didn't ask for any deals or toss ins, didn't barter, haven't been rude in any way.

As for the parts, I offered to buy them myself and bring them in, but instead they offered to do it, and of course make some money from it. That's a risk that they took on, and need to make sure it's done right.

They told me that they are ordering the car for me from JAPAN and that's why the wait took so long. Sales Rep told me that, the rep locating the car told me that, and the sales manager also told me that today. Once again how accurate is this, I don't know.

There was mistakes in the pricing etc, were they honest mistakes, yah probably, but I probably would have been charged for them honest or not. I'm glad I checked into them or who knows....

So I'm willing to accept there was some honest mistakes by the dealership, mainly small ones, which are expected on a custom car. But, Toyota has failed big time with the shipping dates and the spoiler etc. So I've asked for some compensation, why should I, or even the dealer, have to pay for the mistakes toyota made?

I payed top dollar to get what I asked for, it didn't happen, so in my opinion Toyota should compensate me, and the dealer for the mistakes. People that don't barter price and have extended waiting time for something, should get the gold service treatment, not pushed around.
YarisBC is offline   Reply With Quote
Old 02-18-2010, 02:49 PM   #6
b_hickman11
 
Drives: 08 Sedan
Join Date: Oct 2008
Location: Tyler, TX
Posts: 899
Quote:
Originally Posted by YarisBC View Post
They told me a certain date, and pushed it back 4 times, Toyota's fault not the dealer. Thing is that other dealerships I called had a better idea of when the car was coming in, they said end of Feb. I don't know if they gave me a bogus date or if it was an honest mistake.

I wasn't that picky, I compromised on the color for starters, and the pickup times multiple times, I've been very patient. I payed full price for everything, didn't ask for any deals or toss ins, didn't barter, haven't been rude in any way.

As for the parts, I offered to buy them myself and bring them in, but instead they offered to do it, and of course make some money from it. That's a risk that they took on, and need to make sure it's done right.

They told me that they are ordering the car for me from JAPAN and that's why the wait took so long. Sales Rep told me that, the rep locating the car told me that, and the sales manager also told me that today. Once again how accurate is this, I don't know.

There was mistakes in the pricing etc, were they honest mistakes, yah probably, but I probably would have been charged for them honest or not. I'm glad I checked into them or who knows....

So I'm willing to accept there was some honest mistakes by the dealership, mainly small ones, which are expected on a custom car. But, Toyota has failed big time with the shipping dates and the spoiler etc. So I've asked for some compensation, why should I, or even the dealer, have to pay for the mistakes toyota made?

I payed top dollar to get what I asked for, it didn't happen, so in my opinion Toyota should compensate me, and the dealer for the mistakes. People that don't barter price and have extended waiting time for something, should get the gold service treatment, not pushed around.
First of all you wanted an RS which is very picky. You automatically narrowed done your Yaris choice from 100% all the way down to less than 5%. The dealer was wrong to tell you a specific date when it will come in unless they provide you with the VIN. If they would have said it is going to be in on this date and they gave you the VIN, you can call Toyota and have it tracked. No dealer can tell you when the car will be in until the regional dist calls them and tells the dealer that there was a match in the computer.

Second you order the parts from someone else and not from the dealer. Just because they are TRD parts doesn't mean they are going to fit like OEM parts and it also doesn't mean the dealer knows exactly how the install process will go. The only way they would have known how your little wing was going to fit is if they had installed one before(which they probably haven't) TRD parts are basically aftermarket parts that are "sponsored" by Toyota.

When you order a car from Toyota the order does not go to Japan. It is simply put into a compter. When Japan builds a car they put the specs into a computer also. If the car they put in matches your order that your dealer put in, it will send a message to Japan to direct that shipment to your private dist and then to your local dealer. There is no such thing as a special order with Toyota.
b_hickman11 is offline   Reply With Quote
Old 02-18-2010, 03:15 PM   #7
thebarber
daily driver
 
thebarber's Avatar
 
Drives: the #wrecho
Join Date: Jun 2006
Location: Grand Rapids, MI
Posts: 5,877
you THINK that toyota would know how they're parts fit on all cars no matter where they've been ordered from, but the sad truth is most people don't modify their toyotas especially one that already comes with a wing on it...

hickman, give him a break...no need to stress over minutia just to prove you're right. bottom line is, he waiting a LONG time for his RS
__________________
thebarber is offline   Reply With Quote
Old 02-18-2010, 05:03 PM   #8
YarisBC
 
YarisBC's Avatar
 
Drives: 2010 RS
Join Date: Dec 2009
Location: B.C.
Posts: 25
Quote:
Originally Posted by thebarber View Post
you THINK that toyota would know how they're parts fit on all cars no matter where they've been ordered from, but the sad truth is most people don't modify their toyotas especially one that already comes with a wing on it...

hickman, give him a break...no need to stress over minutia just to prove you're right. bottom line is, he waiting a LONG time for his RS
Yah the spoiler was a Toyota part, not a custom part like the TRD stuff I asked for, it's a check-able upgrade with the build a car option on Toyota.com and Toyota.ca. You'll see you have a choice of no spoiler, regular one or Rally. Mistakes happen, I don't blame the dealer, I blame Toyota. I'll get that spoiler for free now, so I save 400 dollars because of that mistake and I'm happy with that.

Also, I don't know if Toyota should advertise a car, that they expect sales to be so low that it's not worth having them on lots. I really don't understand that concept at all. Waste of advertising, money and consumers time.

Positive side to all of this is that I'll pick the car up on Wednesday, drive it home, put the new rims and tires on it, and maybe take my kids on a road trip.

I'll get some pics and put them up if the weather is nice.
YarisBC is offline   Reply With Quote
Old 02-19-2010, 06:16 AM   #9
yaris2010RS
 
yaris2010RS's Avatar
 
Drives: no-longer-boosted '10 Yaris
Join Date: Nov 2009
Location: Angus, Ontario
Posts: 1,891
barber, wtf, y wasn't i invited to this party!! lol, dnw man, u will get ure RS soon enough. i waited 3 months for mine and it finally came and i love it. the RS is hard to get and from what i understand its build for the person whom ordered it and is shipped from japan. the spoiler issue seems likes a copout. if you ordered it with the bigger spoiler then make sure its on there when u get the car. and on there properly too.

Just my 2 cents
__________________
If it has boobs or wheels sooner or later your gonna have problems with it
yaris2010RS is offline   Reply With Quote
Old 02-19-2010, 12:32 PM   #10
eric81
 
eric81's Avatar
 
Drives: Toyota Salesman
Join Date: Nov 2008
Location: Clarksville, IN
Posts: 297
The spoiler is something that the PARTS department screwed up on so they should pay to fix that. They can order a new rear hatch if it is that badly screwed up. As for when the vehicle is supposed to have come in, I have had that happen to me as a salesman and my customer was ticked. Nothing to control there. The computer says a certian date for assembly, freight, and when it should hit the ground.
eric81 is offline   Reply With Quote
Old 02-19-2010, 10:58 PM   #11
b_hickman11
 
Drives: 08 Sedan
Join Date: Oct 2008
Location: Tyler, TX
Posts: 899
Quote:
Originally Posted by eric81 View Post
The spoiler is something that the PARTS department screwed up on so they should pay to fix that. They can order a new rear hatch if it is that badly screwed up. As for when the vehicle is supposed to have come in, I have had that happen to me as a salesman and my customer was ticked. Nothing to control there. The computer says a certian date for assembly, freight, and when it should hit the ground.
It's not the parts dept fault because he didn't order it from the same dealership.
b_hickman11 is offline   Reply With Quote
Old 02-20-2010, 12:52 AM   #12
YarisBC
 
YarisBC's Avatar
 
Drives: 2010 RS
Join Date: Dec 2009
Location: B.C.
Posts: 25
Quote:
Originally Posted by b_hickman11 View Post
It's not the parts dept fault because he didn't order it from the same dealership.

The parts department ordered all of the parts, including the TRD stuff.

The spoiler is a check-able option on the Toyota, it wasn't a special TRD part out sourced. It's called the Rally Spoiler on the official Toyota site, but is referred to as the TRD rally spoiler.

The parts comes from a Toyota parts warehouse, not TRD USA, its an option like power window package, all season mats, or the shifter knob.

Go to toyota.ca or toyota.com

Click on the Yaris, click build it. Look at all the options you get to pick from, sport spoiler, and Rally spoiler are on there.

I'm just glad when this is going to be over. I'll never use a dealer to get a car again, It's way easier and cheaper to import an older used car from Japan.
YarisBC is offline   Reply With Quote
Old 02-20-2010, 10:45 AM   #13
b_hickman11
 
Drives: 08 Sedan
Join Date: Oct 2008
Location: Tyler, TX
Posts: 899
Quote:
Originally Posted by YarisBC View Post
The parts department ordered all of the parts, including the TRD stuff.

The spoiler is a check-able option on the Toyota, it wasn't a special TRD part out sourced. It's called the Rally Spoiler on the official Toyota site, but is referred to as the TRD rally spoiler.

The parts comes from a Toyota parts warehouse, not TRD USA, its an option like power window package, all season mats, or the shifter knob.

Go to toyota.ca or toyota.com

Click on the Yaris, click build it. Look at all the options you get to pick from, sport spoiler, and Rally spoiler are on there.

I'm just glad when this is going to be over. I'll never use a dealer to get a car again, It's way easier and cheaper to import an older used car from Japan.
Oh my bad. I thought on a pervious post you said you bought all the aftermarket parts somewhere else and had them shipped to the dealer. Why wouldn't a "Rally" Sport edition Yaris not come with the "Rally" spoiler?

By the way, I went to toyota.com and did the build your own feature. There is no option to add any kind of spoiler unless you buy the sport package which comes with the standard feature. So not all regions offer a spoiler much less an upgraded spoiler. Try it for yourself. My zip is 75965.

Here is one of your quotes, "They called me back 20 minutes later and the TRD Rally Spoiler wont fit......"
This is why I thought it was a TRD part which are aftermarket parts.

Oh yea, today is the 20th.....Show us some pics of your new car!

Last edited by b_hickman11; 02-20-2010 at 11:01 AM.
b_hickman11 is offline   Reply With Quote
Old 02-20-2010, 01:10 AM   #14
yaris2010RS
 
yaris2010RS's Avatar
 
Drives: no-longer-boosted '10 Yaris
Join Date: Nov 2009
Location: Angus, Ontario
Posts: 1,891
Really man, read my first thread.... Its called Toyota pissing me off, really this is bs apparently all toyota dealerships put ppl through.
__________________
If it has boobs or wheels sooner or later your gonna have problems with it
yaris2010RS is offline   Reply With Quote
Old 02-20-2010, 02:26 PM   #15
33OH
 
Drives: '08 Yaris
Join Date: Oct 2008
Location: Dover, Ohio
Posts: 7,606
FYI - If those new holes they drilled are anywhere close to the hatch weatherstripping, make sure you get a new hatch. Also look inside to make sure they didn't just repair the holes from the outside.

Sorry about your issues - my transaction was seamless but I also didn't have the dealer install or order anything, including the car.
33OH is offline   Reply With Quote
Old 02-20-2010, 09:59 PM   #16
b_hickman11
 
Drives: 08 Sedan
Join Date: Oct 2008
Location: Tyler, TX
Posts: 899
any pics yet?
b_hickman11 is offline   Reply With Quote
Old 02-21-2010, 01:14 AM   #17
woof
 
Drives: Yaris 3dr Hatch/Black
Join Date: Feb 2006
Location: Deep South
Posts: 114
Does the Canadian RS have the 1.8 engine?
woof is offline   Reply With Quote
Old 02-21-2010, 01:18 AM   #18
thebarber
daily driver
 
thebarber's Avatar
 
Drives: the #wrecho
Join Date: Jun 2006
Location: Grand Rapids, MI
Posts: 5,877
Quote:
Originally Posted by woof View Post
Does the Canadian RS have the 1.8 engine?
no, 1.5L 1nzfe
__________________
thebarber is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Yaris Motor Swap Thread *Read before posting swap threads* Sabretooth Performance Modifications 219 06-10-2025 03:58 PM
NEWS: TOYOTA REVEALS ALL-NEW YARIS SEDAN AT 2006 LOS ANGELES AUTO SHOW VitzBoy General Yaris / Vitz Discussion 7 09-20-2023 08:50 AM
How much did you pay for your 2010 Yaris? rytis New YARIS Purchase Forum 99 01-15-2011 07:26 PM
On order 2010 Yaris AbRed 5 door HB 127.0.0.1 New YARIS Purchase Forum 19 11-03-2009 12:30 AM


All times are GMT -4. The time now is 01:57 PM.




YarisWorld
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.