|
11-26-2009, 12:52 AM | #1 |
Drives: Yaris 3dr Hatch/Black Join Date: Feb 2006
Location: Deep South
Posts: 114
|
How can I get in touch with Toyota Regional Offices in Houston?
My car is going to be looked at by an engineer coming from there and I would like to talk to them about how shitty the dealer was before he arrives.
|
11-26-2009, 01:52 AM | #2 | |
USAF_SrA_E-4
|
Whats the name of the dealership?
__________________
Quote:
|
|
11-26-2009, 01:59 AM | #3 | |
USAF_SrA_E-4
|
Here is a little usefull info I found in a difrent site
Few things are more frustrating than having a problem with your vehicle. In fact, there’s a good chance you bought a Toyota because you thought that it wouldn’t have any problems. Unfortunately, even a Toyota has the occasional issue. But what about when your Toyota car, truck, or SUV has a problem that isn’t resolved to your satisfaction? Maybe you’ve been to the dealership for the same problem multiple times, maybe you know that the vehicle has a known issue that Toyota isn’t acknowledging, or maybe you’ve just been treated poorly. In any case, here is how you can get what you want. First tip — don’t call Toyota’s national customer service hotline unless you’ve already tried working the problem out with your dealer (see below). If you call Toyota’s national hotline right away, you’ll get the attention of the dealership and Toyota, but you’ve ruined any leverage you have over the dealer. Toyota dealers are graded on their customer service as much as they are on sales, and by informing Toyota of your dissatisfaction you’ve let the “cat out of the bag”. Now the dealer has less to gain by helping you — the dealer is more willing to help you if they know you’re not going to tattle on them to Toyota. Second tip — your best hope for a solution is to work with your local dealer. Believe it or not, the dealership is invested in solving your problem because they know it’s the best way to make you a lifetime customer. Dealers spend thousands of dollars in advertising trying to create trust with their customers, but statistics show that the best way to create trust is to solve problems. Good dealerships know that solving customer problems is money well spent. Even if the dealership is the problem, your local dealer is still the best place to get a solution. However, this doesn’t mean that a dealership will solve every customer service problem free of charge, or even solve them at all. In order for a dealership to justify spending money to solve a customer service problem they have to believe that they’re creating or preserving a customer relationship. In other words, if you want to get your problem solved, you’re going to have to convince the dealership that you’re going to be a good future customer and give them good publicity. The best way to convince a dealership you’re going to be a good customer in the future is to show them you’re a good customer now. When working with anyone at the dealership, be nice. Let’s admit it — sometimes it feels good to yell at someone. But if you want to get the best customer service you’ll need the people at the dealership to like you. “Kill em’ with kindness” and you will prove you are a customer worth saving. Also, bragging about how many cars you’re going to buy, or that your company allows you to make purchase decisions, etc., doesn’t work. Everyone makes those claims. Instead, talk about how much you like the service manager, your salesperson, etc. These statements will do more to convince the dealer you’re a good customer than any bragging you can do. Third tip — speaking with the general manager of the dealership is the best thing you can do to help yourself. While there are many managers in a dealership, the GM has the power to solve nearly any problem. The GM can pick up the phone and speak with one of Toyota’s regional executives, authorize an expensive repair, or even decide to warranty a vehicle. Toyota empowers every dealership general manager to act on their behalf — perfect for solving customer service problems. They also tend to have the most experience and maturity in the dealership, making them very easy to work with too. If you’ve tried everything and the GM at your local dealership can’t help you, you have a couple of choices. You can call another local dealer and try over again with them, or you can contact Toyota Motor Company. If you problem is with your vehicle, you should try a couple of local dealers before you call. On the other hand, if the problem is with a dealership, then it’s time to call Toyota. If calling, I suggest you try a two-pronged approach and call both your local Toyota regional office and the national help line. You can find the phone numbers below. While the local regional office will often refer you to the national helpline, with a little persistence you can speak with a regional executive about your problem. To recap, when you have a problem with your Toyota that isn’t resolved to your satisfaction, start by working with your local dealership. The dealer wants to earn your faith and trust, and they will often go above and beyond to do so. When you speak with anyone at the dealership, be nice. You want them on your side. Ask to speak to the GM too — the GM has the power to solve your problem and they also have the full backing of Toyota. Finally, if the GM at your local Toyota dealer can’t solve your problem, work with Toyota’s national hotline and try to talk to someone at the regional office. If you’re persistent and you’re nice, you’ll get the best customer service possible. NATIONAL HOTLINE: 800-331-4331
__________________
Quote:
|
|
11-26-2009, 02:00 AM | #4 | |
USAF_SrA_E-4
|
•Boston Office (ME, NH, VT, MA, RI) 508-339-5701
•New York (NY, NJ, CT) 973-575-7600 •Central Atlantic (PA, VA, WV, MD, DE) 410-760-1500 •Southeast Region (NC, SC, AL, GA, FL) 954-429-2000 •Cincinnati Region (MI, OH, KY, TN) 513-745-7500 •Chicago Region (MN, WI, IL, IN) 630-907-0150 •Kansas City Region (ND, SD, NE, KS, IA, M0) 816-891-1000 •Gulf States Region (OK, TX, MS, LA, AR) 713-580-3300 •Portland Region (AK, WA, OR, ID, MT) 503-493-4900 •Denver Region (WY, CO, UT, NM, AZ, NV) 303-799-6776 •San Francisco Region (Northern CA) 925-830-8300 •LA Region (Southern CA) 949-727-2700 Hopefully you get ur problem solved
__________________
Quote:
|
|
11-26-2009, 02:16 AM | #5 | |
USAF_SrA_E-4
|
by the way u posted this on the wrong section
__________________
Quote:
|
|
11-26-2009, 09:38 AM | #6 | |
Drives: 08 Sedan Join Date: Oct 2008
Location: Tyler, TX
Posts: 899
|
Quote:
|
|
11-26-2009, 01:39 PM | #7 | |
USAF_SrA_E-4
|
No Sir Regional Office
__________________
Quote:
|
|
11-26-2009, 02:22 PM | #8 |
Banned
Drives: yw calls me douche and racist. Join Date: Aug 2007
Location: hay
Posts: 2,183
|
Oh noes. The qq begins.
|
11-26-2009, 02:30 PM | #9 | |
USAF_SrA_E-4
|
huh
__________________
Quote:
|
|
11-26-2009, 08:37 PM | #10 |
Banned
Drives: yw calls me douche and racist. Join Date: Aug 2007
Location: hay
Posts: 2,183
|
I like how California has two of its own regions.
|
11-27-2009, 07:49 PM | #11 |
Drives: Yaris 3dr Hatch/Black Join Date: Feb 2006
Location: Deep South
Posts: 114
|
I doubt Gulf States is sending an engineer. They are distrib and add all the crap to the car you don't want. Gulf States is bad.
I looked in Yellow Pages and there are Houston Toyota Offices and I may have to go through the numbers Monday. The dealer is possibly covering a design defect in the 5-speed cars. Mine is an '07. BTW, my two page letter of complaint got me a call from a general partner and the GM so I am getting response. I read what you posted over a week ago on the Tundra site after a Google. |
11-28-2009, 09:29 PM | #12 |
Drives: 08 Sedan Join Date: Oct 2008
Location: Tyler, TX
Posts: 899
|
The phone number you provided for Gulf States Region is actually the number for Gulf State Toyota, which is the private distributor for the south. They do not deal with consumers. They only receive vehicles from Japan, add a few options, and then distribute them to the dealers.
|
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Yaris In Forza 3 | whooppee777 | Off-topic / Other Cars / Everything else Discussions | 61 | 04-03-2010 04:36 PM |
Houston Regional Forum | chongopants | Southwest | 1 | 12-20-2009 04:09 PM |
Toyota Delays | Buckethead | General Yaris / Vitz Discussion | 3 | 08-26-2006 03:16 AM |
[Video] Toyota, The Human Touch | T-SportPT | Photo-Video-Media Gallery | 3 | 06-23-2006 01:28 AM |