Toyota Yaris Forums - Ultimate Yaris Enthusiast Site
 

 


 
Go Back   Toyota Yaris Forums - Ultimate Yaris Enthusiast Site > Technical Forums > DIY / Maintenance / Service
  The Tire Rack

Reply
 
Thread Tools Display Modes
Old 11-26-2009, 12:52 AM   #1
woof
 
Drives: Yaris 3dr Hatch/Black
Join Date: Feb 2006
Location: Deep South
Posts: 114
How can I get in touch with Toyota Regional Offices in Houston?

My car is going to be looked at by an engineer coming from there and I would like to talk to them about how shitty the dealer was before he arrives.
woof is offline   Reply With Quote
Old 11-26-2009, 01:52 AM   #2
JumpmanYaris
USAF_SrA_E-4
 
JumpmanYaris's Avatar
 
Drives: C300 / Del Sol
Join Date: Sep 2007
Location: SO. INDIANA
Posts: 4,822
Send a message via ICQ to JumpmanYaris Send a message via AIM to JumpmanYaris Send a message via MSN to JumpmanYaris Send a message via Yahoo to JumpmanYaris
Whats the name of the dealership?
__________________
Quote:
Originally Posted by sw07gt
All of your junk is slow and you couldn't regulate the backside of my ballsack if I gave you an AR15 and 13 border patrol agents.
JumpmanYaris is offline   Reply With Quote
Old 11-26-2009, 01:59 AM   #3
JumpmanYaris
USAF_SrA_E-4
 
JumpmanYaris's Avatar
 
Drives: C300 / Del Sol
Join Date: Sep 2007
Location: SO. INDIANA
Posts: 4,822
Send a message via ICQ to JumpmanYaris Send a message via AIM to JumpmanYaris Send a message via MSN to JumpmanYaris Send a message via Yahoo to JumpmanYaris
Here is a little usefull info I found in a difrent site

Few things are more frustrating than having a problem with your vehicle. In fact, there’s a good chance you bought a Toyota because you thought that it wouldn’t have any problems. Unfortunately, even a Toyota has the occasional issue. But what about when your Toyota car, truck, or SUV has a problem that isn’t resolved to your satisfaction? Maybe you’ve been to the dealership for the same problem multiple times, maybe you know that the vehicle has a known issue that Toyota isn’t acknowledging, or maybe you’ve just been treated poorly. In any case, here is how you can get what you want.

First tip — don’t call Toyota’s national customer service hotline unless you’ve already tried working the problem out with your dealer (see below). If you call Toyota’s national hotline right away, you’ll get the attention of the dealership and Toyota, but you’ve ruined any leverage you have over the dealer. Toyota dealers are graded on their customer service as much as they are on sales, and by informing Toyota of your dissatisfaction you’ve let the “cat out of the bag”. Now the dealer has less to gain by helping you — the dealer is more willing to help you if they know you’re not going to tattle on them to Toyota.

Second tip — your best hope for a solution is to work with your local dealer. Believe it or not, the dealership is invested in solving your problem because they know it’s the best way to make you a lifetime customer. Dealers spend thousands of dollars in advertising trying to create trust with their customers, but statistics show that the best way to create trust is to solve problems. Good dealerships know that solving customer problems is money well spent. Even if the dealership is the problem, your local dealer is still the best place to get a solution.

However, this doesn’t mean that a dealership will solve every customer service problem free of charge, or even solve them at all. In order for a dealership to justify spending money to solve a customer service problem they have to believe that they’re creating or preserving a customer relationship. In other words, if you want to get your problem solved, you’re going to have to convince the dealership that you’re going to be a good future customer and give them good publicity.

The best way to convince a dealership you’re going to be a good customer in the future is to show them you’re a good customer now. When working with anyone at the dealership, be nice. Let’s admit it — sometimes it feels good to yell at someone. But if you want to get the best customer service you’ll need the people at the dealership to like you. “Kill em’ with kindness” and you will prove you are a customer worth saving. Also, bragging about how many cars you’re going to buy, or that your company allows you to make purchase decisions, etc., doesn’t work. Everyone makes those claims. Instead, talk about how much you like the service manager, your salesperson, etc. These statements will do more to convince the dealer you’re a good customer than any bragging you can do.

Third tip — speaking with the general manager of the dealership is the best thing you can do to help yourself. While there are many managers in a dealership, the GM has the power to solve nearly any problem. The GM can pick up the phone and speak with one of Toyota’s regional executives, authorize an expensive repair, or even decide to warranty a vehicle. Toyota empowers every dealership general manager to act on their behalf — perfect for solving customer service problems. They also tend to have the most experience and maturity in the dealership, making them very easy to work with too.

If you’ve tried everything and the GM at your local dealership can’t help you, you have a couple of choices. You can call another local dealer and try over again with them, or you can contact Toyota Motor Company. If you problem is with your vehicle, you should try a couple of local dealers before you call. On the other hand, if the problem is with a dealership, then it’s time to call Toyota.

If calling, I suggest you try a two-pronged approach and call both your local Toyota regional office and the national help line. You can find the phone numbers below. While the local regional office will often refer you to the national helpline, with a little persistence you can speak with a regional executive about your problem.

To recap, when you have a problem with your Toyota that isn’t resolved to your satisfaction, start by working with your local dealership. The dealer wants to earn your faith and trust, and they will often go above and beyond to do so. When you speak with anyone at the dealership, be nice. You want them on your side. Ask to speak to the GM too — the GM has the power to solve your problem and they also have the full backing of Toyota. Finally, if the GM at your local Toyota dealer can’t solve your problem, work with Toyota’s national hotline and try to talk to someone at the regional office. If you’re persistent and you’re nice, you’ll get the best customer service possible.

NATIONAL HOTLINE: 800-331-4331
__________________
Quote:
Originally Posted by sw07gt
All of your junk is slow and you couldn't regulate the backside of my ballsack if I gave you an AR15 and 13 border patrol agents.
JumpmanYaris is offline   Reply With Quote
Old 11-26-2009, 02:00 AM   #4
JumpmanYaris
USAF_SrA_E-4
 
JumpmanYaris's Avatar
 
Drives: C300 / Del Sol
Join Date: Sep 2007
Location: SO. INDIANA
Posts: 4,822
Send a message via ICQ to JumpmanYaris Send a message via AIM to JumpmanYaris Send a message via MSN to JumpmanYaris Send a message via Yahoo to JumpmanYaris
•Boston Office (ME, NH, VT, MA, RI) 508-339-5701
•New York (NY, NJ, CT) 973-575-7600
•Central Atlantic (PA, VA, WV, MD, DE) 410-760-1500
•Southeast Region (NC, SC, AL, GA, FL) 954-429-2000
•Cincinnati Region (MI, OH, KY, TN) 513-745-7500
•Chicago Region (MN, WI, IL, IN) 630-907-0150
•Kansas City Region (ND, SD, NE, KS, IA, M0) 816-891-1000
Gulf States Region (OK, TX, MS, LA, AR) 713-580-3300
•Portland Region (AK, WA, OR, ID, MT) 503-493-4900
•Denver Region (WY, CO, UT, NM, AZ, NV) 303-799-6776
•San Francisco Region (Northern CA) 925-830-8300
•LA Region (Southern CA) 949-727-2700

Hopefully you get ur problem solved
__________________
Quote:
Originally Posted by sw07gt
All of your junk is slow and you couldn't regulate the backside of my ballsack if I gave you an AR15 and 13 border patrol agents.
JumpmanYaris is offline   Reply With Quote
Old 11-26-2009, 02:16 AM   #5
JumpmanYaris
USAF_SrA_E-4
 
JumpmanYaris's Avatar
 
Drives: C300 / Del Sol
Join Date: Sep 2007
Location: SO. INDIANA
Posts: 4,822
Send a message via ICQ to JumpmanYaris Send a message via AIM to JumpmanYaris Send a message via MSN to JumpmanYaris Send a message via Yahoo to JumpmanYaris
by the way u posted this on the wrong section
__________________
Quote:
Originally Posted by sw07gt
All of your junk is slow and you couldn't regulate the backside of my ballsack if I gave you an AR15 and 13 border patrol agents.
JumpmanYaris is offline   Reply With Quote
Old 11-26-2009, 09:38 AM   #6
b_hickman11
 
Drives: 08 Sedan
Join Date: Oct 2008
Location: Tyler, TX
Posts: 903
Quote:
Originally Posted by JumpmanYaris View Post
•Boston Office (ME, NH, VT, MA, RI) 508-339-5701
•New York (NY, NJ, CT) 973-575-7600
•Central Atlantic (PA, VA, WV, MD, DE) 410-760-1500
•Southeast Region (NC, SC, AL, GA, FL) 954-429-2000
•Cincinnati Region (MI, OH, KY, TN) 513-745-7500
•Chicago Region (MN, WI, IL, IN) 630-907-0150
•Kansas City Region (ND, SD, NE, KS, IA, M0) 816-891-1000
Gulf States Region (OK, TX, MS, LA, AR) 713-580-3300
•Portland Region (AK, WA, OR, ID, MT) 503-493-4900
•Denver Region (WY, CO, UT, NM, AZ, NV) 303-799-6776
•San Francisco Region (Northern CA) 925-830-8300
•LA Region (Southern CA) 949-727-2700

Hopefully you get ur problem solved
This is a list of distributors right?
b_hickman11 is offline   Reply With Quote
Old 11-26-2009, 01:39 PM   #7
JumpmanYaris
USAF_SrA_E-4
 
JumpmanYaris's Avatar
 
Drives: C300 / Del Sol
Join Date: Sep 2007
Location: SO. INDIANA
Posts: 4,822
Send a message via ICQ to JumpmanYaris Send a message via AIM to JumpmanYaris Send a message via MSN to JumpmanYaris Send a message via Yahoo to JumpmanYaris
No Sir Regional Office
__________________
Quote:
Originally Posted by sw07gt
All of your junk is slow and you couldn't regulate the backside of my ballsack if I gave you an AR15 and 13 border patrol agents.
JumpmanYaris is offline   Reply With Quote
Old 11-26-2009, 02:22 PM   #8
ddongbap
Banned
 
Drives: yw calls me douche and racist.
Join Date: Aug 2007
Location: hay
Posts: 2,192
Oh noes. The qq begins.
ddongbap is offline   Reply With Quote
Old 11-26-2009, 02:30 PM   #9
JumpmanYaris
USAF_SrA_E-4
 
JumpmanYaris's Avatar
 
Drives: C300 / Del Sol
Join Date: Sep 2007
Location: SO. INDIANA
Posts: 4,822
Send a message via ICQ to JumpmanYaris Send a message via AIM to JumpmanYaris Send a message via MSN to JumpmanYaris Send a message via Yahoo to JumpmanYaris
huh
__________________
Quote:
Originally Posted by sw07gt
All of your junk is slow and you couldn't regulate the backside of my ballsack if I gave you an AR15 and 13 border patrol agents.
JumpmanYaris is offline   Reply With Quote
Old 11-26-2009, 08:37 PM   #10
ddongbap
Banned
 
Drives: yw calls me douche and racist.
Join Date: Aug 2007
Location: hay
Posts: 2,192
I like how California has two of its own regions.
ddongbap is offline   Reply With Quote
Old 11-27-2009, 07:49 PM   #11
woof
 
Drives: Yaris 3dr Hatch/Black
Join Date: Feb 2006
Location: Deep South
Posts: 114
I doubt Gulf States is sending an engineer. They are distrib and add all the crap to the car you don't want. Gulf States is bad.

I looked in Yellow Pages and there are Houston Toyota Offices and I may have to go through the numbers Monday.

The dealer is possibly covering a design defect in the 5-speed cars. Mine is an '07.

BTW, my two page letter of complaint got me a call from a general partner and the GM so I am getting response. I read what you posted over a week ago on the Tundra site after a Google.
woof is offline   Reply With Quote
Old 11-28-2009, 09:29 PM   #12
b_hickman11
 
Drives: 08 Sedan
Join Date: Oct 2008
Location: Tyler, TX
Posts: 903
Quote:
Originally Posted by JumpmanYaris View Post
No Sir Regional Office
The phone number you provided for Gulf States Region is actually the number for Gulf State Toyota, which is the private distributor for the south. They do not deal with consumers. They only receive vehicles from Japan, add a few options, and then distribute them to the dealers.
b_hickman11 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Yaris In Forza 3 whooppee777 Off-topic / Other Cars / Everything else Discussions 70 04-03-2010 04:36 PM
Houston Regional Forum chongopants Southwest 1 12-20-2009 04:09 PM
Toyota Delays Buckethead General Yaris / Vitz Discussion 3 08-26-2006 03:16 AM
[Video] Toyota, The Human Touch T-SportPT Photo-Video-Media Gallery 3 06-23-2006 01:28 AM


All times are GMT -4. The time now is 03:35 PM.




YarisWorld
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2021, vBulletin Solutions Inc.