Response from Toyota on my special order

[drdavidr4u]

I thought everyone with special orders in might find this interesting!!
Many ways to interpert this but in my mind it says they will not be building my exact car for me...unlike what the dealer lead me to believe when he took my $500. 15 weeks ago! About one more week before I confront the dealer and he has to fess up!!! I really doubt he will have my car built for me!! I'LL KEEP YOU POSTED..

MY EMAIL TO TOYOTA...

Toyota Customer Experience
Customer (David Rosenstein) 10/15/2006 07:42 AM
Dear Toyota,
I wanted a yaris liftback with manual tranny and the power package, fogs,
rear spoiler and keyles entry. Since you are not building them this way for my
dealer area in NY NJ my toyota dealer, "prestige toyota " in Ramsey NJ took my
order for one, $500 deposit and told me the factory wait could be as long as 16
weeks. Its now 15 weeks and I'm wondering if MY car is actually being built ?
My dealer does not have a production # or vin # for me and says unlike BMW
cars, toyota does not give out these #'s!!!
Does toyota actually fufill specisal orders or has my dealer just took my $$$
and dragged me along hoping to find a similar one in the allotments?
IS MY CAR BEING BUILT?
How can I find out?
Does toyota actually accept orders and build yaris for individual customers?

PLEASE HELP ME OUT HERE!!!

I'VE BEEN DRIVING TOYOTA'S FOR 30 YRS AND RATHR STICK WITH YOU GUYS...

PLEASE GIVE ME SOME REAL DIRECT HELP HERE,

THANK YOU,

SINCERELY,

DAVID S ROSENSTEIN, DC

PS...NEVER FELT I COULD TRUST THE DEALER BECAUSE THEY NEVER ANSWER MY
QUESTION DIRECT AND ALWAYS GIVE ME THE RUN AROUND ABOUT MY ORDER...

THEIR CANNED REPONSE:

Recently you contacted Toyota. Below is a summary of your contact message and our response.

Thank you for allowing us to be of service to you.


Subject
Re: Yaris liftback..

Discussion Thread
Response (Sheena) 10/16/2006 06:45 AM
Thank you for contacting Toyota Motor Sales, U.S.A., Inc.



We appreciate your interest in the Yaris, and apologize for the difficulty experienced in trying to find your vehicle of choice.



Our vehicles are equipped with options and in model grades that we have found to be popular in the geographic area in which they are marketed. Because of this, some options or model grades may not be available in your area, while other options may be, but as part of a package. We do extensive market surveys and studies to assist in forecasting product features and equipment that will be desirable to the consumer.



We apologize; we are not equipped to take special orders for specific vehicles. Vehicle allocation is based on the geographical area in which they are marketed. Toyota dealerships and distributors are prepared to take your request and make every attempt to obtain the desired vehicle.



If the dealership is unable to locate the vehicle of choice, they may submit a preference request for your desired vehicle. This preference request does not guarantee you will receive the vehicle with the exact options requested, and may create an extended wait-time.



When trying to build your Yaris on Toyota.com, please ensure that you are entering your zip code in the "Build and Price Your Yaris" box. This will ensure that you are only shown options and model grades that are available in your part of the country.



We encourage you to contact the Customer Relations Manager at your local Toyota
dealership for further assistance.



Your email has been documented at our National Headquarters under file #200610160089. If we can be of further assistance, please feel free to contact us.