Pissed off at dealership!!! - Toyota Yaris Forums

perpetuous dreamer · 02-24-2009, 10:15 PM

Three years ago I went with financing my yaris for six years and purchased an optional disability insurance for 600$.After two years of owning I refinanced my car.A week ago I went to the dealership and asked if I was eligible to get my money back for the rest of unused insurance(since I paid it off earlier).They said that there was no way they could give me those money back because...I refinanced my car not through toyota!By the way I asked them if I would stay with toyota financing,then they said ''yes you could get back a couple hundred bucks'' and they added that I had to inform them before refinancing process!As for me,no more buying new cars and dealing with stealerships!!!

sorry for my English-doing my best)

Bob_VT · 02-24-2009, 10:28 PM

Yes you had to inform Toyota before the financing was completed. In essence you had financed the insurance when you paid off the toyota loan so sadly you are out that cash.

I would check with the Insurance and Banking office for the State where you made the transaction. I agree it is not right. Buyer Beware.

sorryforhim · 02-24-2009, 10:30 PM

that is why i never buy insurance or extended warranty when i buy a new car, especially a toyota that probably will not need extended warranty...they would sell that stuff unless they were making a bottom line profit from it

Pitt Yaris · 02-25-2009, 01:04 AM

That defiantly sucks.....I plan on paying my car off or selling it before my 6 year loan is up so I should get to the dealership and ask them to cancel the extended warranty asap....I've been saying it for weeks, but dang I don't wanna go into the stealership to cancel it.

fearturtle44 · 02-25-2009, 04:11 PM

Bummer. Wonder how many times this happens to folks. Not just in the car business but also banking, etc.

As a note, the experts really discourage folks from buying insurance and extended warranties from the car companies (especially the second tier warranties that are not tied directly to the car company).

One option would be to put your piece in your local paper's "letter to the editor". With many folks reading it, maybe it will hurt their business.

Forrest · 02-25-2009, 04:33 PM

I am not sure if you are referring to GAP insurance, but one of my sons bought a Chevy PU truck this past summer with GAP insurance. After a coupl of months, interest was down and he refinance through a bank which in turn paid off the first loan. He then contacted the Chevy dealer and he received a refund on the gap insurance he had on the first loan.
So if it is gap you are referring to, he got the prorated balance returned to him with no problems and he did not do the refi with the dealer either.

nemelek · 02-25-2009, 05:51 PM

Quote:

Originally Posted by perpetuous dreamer

Three years ago I went with financing my yaris for six years and purchased an optional disability insurance for 600$.After two years of owning I refinanced my car.A week ago I went to the dealership and asked if I was eligible to get my money back for the rest of unused insurance(since I paid it off earlier).They said that there was no way they could give me those money back because...I refinanced my car not through toyota!By the way I asked them if I would stay with toyota financing,then they said ''yes you could get back a couple hundred bucks'' and they added that I had to inform them before refinancing process!As for me,no more buying new cars and dealing with stealerships!!!

sorry for my English-doing my best)

Good judgment comes from experience and experience comes from bad judgment. I am not sure how old you are but when I was 21 I used financing for the first time to buy a Ford Courier from Lakewood CrookLand in Colorado. They took me to the cleaners. Including 18% financing. That was the last time I used the dealer for their help in financing a vehicle. I have used the experience from that purchase to help me buy my next 20 vehicles. This won’t be the first car you buy. If you loose a few bucks consider it the price of knowledge.

TheSilkySmooth · 02-25-2009, 06:03 PM

I would read the insurance policy. I doesnt matter if the lien is paid off or not or by whom. I would re-read the complete policy contract text and see if there is a pro-rata clause.

daf62757 · 02-25-2009, 07:57 PM

Well that is what a dealer is for....screwing ya over royally!

perpetuous dreamer · 02-26-2009, 07:38 PM

Thanks a lot for advises,but it looks like I've taken a bad lesson and accept it as it is

Pitt Yaris · 05-14-2009, 03:11 PM

I e-mailed the dealership twice and they never got back to me. What is the best/easiest way to cancel the extended warranty? Call and make some type of appointment or just go in and sit around/wait?

kustom play · 05-14-2009, 03:20 PM

which dealer is it in pitts?

i can find out if its north hills

Pitt Yaris · 05-14-2009, 10:30 PM

It's actually north of Pittsburgh...... www.prestontoyota.com I e-mailed two different e-mail addresses about 2-4 weeks ago and they never replied (I pretty much knew the wouldn't) They have like 2-3 different 1-888 numbers and I haven't called yet or went in yet due to some time restraints. They use the same numbers for their 3-5 different dealerships..... I'll probably just end up trying to call tomorrow, even though I'm sure they're gonna give me the run around.

02-24-2009, 10:15 PM	#1
perpetuous dreamer Drives: Toyota yaris Join Date: Oct 2008 Location: cincinnati Posts: 4	Pissed off at dealership!!! Three years ago I went with financing my yaris for six years and purchased an optional disability insurance for 600$.After two years of owning I refinanced my car.A week ago I went to the dealership and asked if I was eligible to get my money back for the rest of unused insurance(since I paid it off earlier).They said that there was no way they could give me those money back because...I refinanced my car not through toyota!By the way I asked them if I would stay with toyota financing,then they said ''yes you could get back a couple hundred bucks'' and they added that I had to inform them before refinancing process!As for me,no more buying new cars and dealing with stealerships!!!sorry for my English-doing my best)

02-24-2009, 10:28 PM	#2
Bob_VT View User's Garage Drives: 08 Yaris LB Join Date: Oct 2008 Location: Vermont Posts: 1,704	Yes you had to inform Toyota before the financing was completed. In essence you had financed the insurance when you paid off the toyota loan so sadly you are out that cash. I would check with the Insurance and Banking office for the State where you made the transaction. I agree it is not right. Buyer Beware. __________________ some people are little slinkies. . . . .they are really good for nothing. . . .but they still bring a smile to your face when you push them down a flight of stairs. Come to the DARKSIDE..... We have candy

02-25-2009, 07:57 PM	#9
daf62757 Nothing beats a Toyota! View User's Garage Drives: 2013 Yaris 5 dr liftback Join Date: Jan 2009 Location: Indianapolis, Indiana Posts: 564	Well that is what a dealer is for....screwing ya over royally! __________________ Big Dave Indianapolis, IN Synthetic Oil....its in my car.....for at least 10,000 miles!

05-14-2009, 03:20 PM	#12
kustom play pink wheels are cool View User's Garage Drives: 07 liftback Join Date: Oct 2008 Location: Phoenix Posts: 1,407	which dealer is it in pitts? i can find out if its north hills __________________ http://www.4055design.com

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02-24-2009, 10:30 PM	#3
sorryforhim Banned Drives: 08 Hatchback Join Date: Feb 2009 Location: Louisiana Posts: 6	that is why i never buy insurance or extended warranty when i buy a new car, especially a toyota that probably will not need extended warranty...they would sell that stuff unless they were making a bottom line profit from it

02-25-2009, 01:04 AM	#4
Pitt Yaris Drives: Flint Mica Sedan Join Date: Oct 2008 Location: Pittsburgh Posts: 475	That defiantly sucks.....I plan on paying my car off or selling it before my 6 year loan is up so I should get to the dealership and ask them to cancel the extended warranty asap....I've been saying it for weeks, but dang I don't wanna go into the stealership to cancel it.

02-25-2009, 04:11 PM	#5
fearturtle44 Drives: S Flint Mica Join Date: May 2006 Location: Virginia Posts: 209	Bummer. Wonder how many times this happens to folks. Not just in the car business but also banking, etc. As a note, the experts really discourage folks from buying insurance and extended warranties from the car companies (especially the second tier warranties that are not tied directly to the car company). One option would be to put your piece in your local paper's "letter to the editor". With many folks reading it, maybe it will hurt their business.

02-25-2009, 04:33 PM	#6
Forrest Drives: 08 LB BLACK Join Date: Oct 2008 Location: NY Posts: 244	I am not sure if you are referring to GAP insurance, but one of my sons bought a Chevy PU truck this past summer with GAP insurance. After a coupl of months, interest was down and he refinance through a bank which in turn paid off the first loan. He then contacted the Chevy dealer and he received a refund on the gap insurance he had on the first loan. So if it is gap you are referring to, he got the prorated balance returned to him with no problems and he did not do the refi with the dealer either.

02-25-2009, 06:03 PM	#8
TheSilkySmooth Drives: 08 3DR 5M Bayou Blue; 09 Fos Join Date: Oct 2008 Location: New Hampshire Posts: 622	I would read the insurance policy. I doesnt matter if the lien is paid off or not or by whom. I would re-read the complete policy contract text and see if there is a pro-rata clause.

02-26-2009, 07:38 PM	#10
perpetuous dreamer Drives: Toyota yaris Join Date: Oct 2008 Location: cincinnati Posts: 4	Thanks a lot for advises,but it looks like I've taken a bad lesson and accept it as it is

05-14-2009, 03:11 PM	#11
Pitt Yaris Drives: Flint Mica Sedan Join Date: Oct 2008 Location: Pittsburgh Posts: 475	I e-mailed the dealership twice and they never got back to me. What is the best/easiest way to cancel the extended warranty? Call and make some type of appointment or just go in and sit around/wait?

05-14-2009, 10:30 PM	#13
Pitt Yaris Drives: Flint Mica Sedan Join Date: Oct 2008 Location: Pittsburgh Posts: 475	It's actually north of Pittsburgh...... www.prestontoyota.com I e-mailed two different e-mail addresses about 2-4 weeks ago and they never replied (I pretty much knew the wouldn't) They have like 2-3 different 1-888 numbers and I haven't called yet or went in yet due to some time restraints. They use the same numbers for their 3-5 different dealerships..... I'll probably just end up trying to call tomorrow, even though I'm sure they're gonna give me the run around.