Dealer being a pain...HELP

[KittenRD]

Okay, I bought my car Thursday. I paid for it, signed all the paperwork, got the license plates (title in the mail), and I got my registration. With toyota, a new graduate can get $400 off. Since I am a new college graduate, I got the $400 off. The dealer said I only need to bring my diploma in to show them....so this is what I did. Problem is...my dad got a call the next day since I was at work (and I'm not allowed to have my cell phone on) from the dealer saying that this was only if you finance the car. He said that I need to pay them $400 or bring the car back. Help. I am not paying the $400 seeing I actually paid a little more than I should have. I am also not bringing my car back since I waited 4.5 months since they freakin lost my order or something. They are so incompetent! Never use Lexington Toyota. I could get the car I want from another dealer for cheaper, but then I'd have to wait about month and a half and I have my insurance all set up....

[Black Yaris]

you have everything signed and in writing with the $400 off, correct? If so, they fucked up and it is in no way your responcability to pay for something they messed up. Long as all your finance papers are signed and you have a copy you are in the clear. Tell that dealer to go fuck themselves

[03Z33]

That's right. If they made a mistake it's on them. Just like you wouldn't be able to change your mind and take the car back. But if you wanted to be "nice" call their bluff and say "OK here's the car back, I'm not paying $400". Chances are they won't unwind the deal over just $400.

[acrbill]

Take the car for a nice road trip to rack up some mileage and then bring it back. LOFL!

Spray some perfume in the car too so there would be no way that they could attempt to call it a new car.

Just ignore them all together. They apparently messed up and are throwing up a hail Mary to see if they can come across a sucker.



The reason that they seem to be making a big deal is probably because the $400 will come out of the salesmans commission.

Please keep us updated!

[60 Somethings]

Sounds like the time the Escrow Co. made a $100 mistake on the charges on a house we had just bought. They wanted me to send them a check.

Told them it was their job to make sure transaction numbers were correct before it closed.

If the deal's done, and now they want another $400 - no way.

Every deal goes through the Finance Manager at the dealership. If they make a mistake, it's their problem (assuming there actually is such a requirement as having to have financed it).

[gabagooo]

Hey Kitten -

Don't let them bully you! If it was the other way around and you wanted to take the car back they would say no way! Like the others here have said, the deal is done. Tell them if they don't leave you alone you'll file a complaint with the BBB and the Commonwealth's Attorney General's Office. There are other Toyota dealers in and around Boston - so don't worry about service or warranty work.

Happy New Year everyone!

[punch]

Okay, I bought my car Thursday. I paid for it, signed all the paperwork, got the license plates (title in the mail), and I got my registration. With toyota, a new graduate can get $400 off. Since I am a new college graduate, I got the $400 off. The dealer said I only need to bring my diploma in to show them....so this is what I did. Problem is...my dad got a call the next day since I was at work (and I'm not allowed to have my cell phone on) from the dealer saying that this was only if you finance the car. He said that I need to pay them $400 or bring the car back. Help. I am not paying the $400 seeing I actually paid a little more than I should have. I am also not bringing my car back since I waited 4.5 months since they freakin lost my order or something. They are so incompetent! Never use Lexington Toyota. I could get the car I want from another dealer for cheaper, but then I'd have to wait about month and a half and I have my insurance all set up....

its true it only on dealer financing, but screw them, they signed the paperwork, you own the car, to bad for them...

[acrbill]

I actually missed the part where you said the title is in the mail.

My dealer made a huge deal over the survey. They said that when I get it I should go down to them and fill it out, if I had any problems at all I should give them a chance to redeem themselves. They said they would fill my gas tank for my troubles.

[hasher22]

Yup everything is signed, no going back now...... :) car is yours

[Blenjar]

hahah hey I did the same..i graduated from a 18 month college..transfering to a new one this Jan for my BS..anyway yea I feel you..I made him call my school to know if I graduated..
dude if hes bitching that bad..just finance for $400 and pay it off on the first month..lol

-- Blen

[sewid]

Contracts work both ways. You signed the contract based on the price in that contract. You are under no obligation to pay any more.

[eflb55]

Ha you just screwed the dealership out of $400. Thats some damn good haggling.

[KittenRD]

I actually missed the part where you said the title is in the mail.

My dealer made a huge deal over the survey. They said that when I get it I should go down to them and fill it out, if I had any problems at all I should give them a chance to redeem themselves. They said they would fill my gas tank for my troubles.

I am going to give them hell on the survey. I plan to also give a call to the headquarters too.

[KittenRD]

Thanks a ton. I didn't think we were obligated to pay anything, but I wanted a second opinion. I have to go Wednesday to get my inspection sticker which is going to suck.

[mutatio]

technically they shouldn't have offered you the discount without the financing going thru toyota (not the dealership's 3rd party lenders), but as noted, if it's in writing and they didn't do it right on their end, it's their problem. hell, one guy i talked to tried to bullshit me about the deal by telling me that i needed to have graduated recently (the offer also extends to people who will be graduating in the next 6 months) and that i needed to be working in a degree related job (complete BS, the offer simply says u have to be employed within 120 days of the deal being arranged).

btw, did u pay MSRP?

[acrbill]

Thanks a ton. I didn't think we were obligated to pay anything, but I wanted a second opinion. I have to go Wednesday to get my inspection sticker which is going to suck.

Don't take the Yaris!

[KittenRD]

technically they shouldn't have offered you the discount without the financing going thru toyota (not the dealership's 3rd party lenders), but as noted, if it's in writing and they didn't do it right on their end, it's their problem. hell, one guy i talked to tried to bullshit me about the deal by telling me that i needed to have graduated recently (the offer also extends to people who will be graduating in the next 6 months) and that i needed to be working in a degree related job (complete BS, the offer simply says u have to be employed within 120 days of the deal being arranged).

btw, did u pay MSRP?

I paid like $700 below MSRP (after that rebate).

[KSIbucky]

your going to be stuck with this dealer for a while they will tell you a lot of bull and in the end you probably couldve just gone to the owner and made a deal

[mutatio]

I paid like $700 below MSRP (after that rebate).


heheh, yeah they're pissed bc it came right off of their margins. with the college graduate discount they want u to use toyota's financing so they can absorb the cost a bit w/ the interest rate. offhand i know the base automatic sedan has about a $760 markup from invoice to MSRP, which only grows when adding accessories and features. unless u got a base model LB, u more than likely fell within a doable selling price but they just weren't prepared to sell at or around invoice. their bad. ;) :D

btw, what was your interest rate?

[KittenRD]

Thanks all. I called toyota and opened a case against this dealership. The dealer ate the cost so I pay nothing. He apologised too. Good thing they did this. My best friend works for toyota so he can complain to much higher parts of the toyota headquarters!

[the.shau]

Glad to hear the good news.

Happy graduation by the way...

[mutatio]

Thanks all. I called toyota and opened a case against this dealership. The dealer ate the cost so I pay nothing. He apologised too. Good thing they did this. My best friend works for toyota so he can complain to much higher parts of the toyota headquarters!


Good to hear! Funny, "ate the cost"... After looking at your configuration in your other thread I tallied up the difference between invoice and MSRP. It was over $1,000. With their holdback it was over $1200. So basically, they were pissed that they didn't make as much money off of you as they could have. :bs: Jerks. :evil:

In any case, enjoy your Yaris! I'll be joining the fun in less than 2 weeks!:biggrin:

[Go4th]

Glad it all worked out for you kitten.

Actually by GA law if they make a mistake you are obligated to re-sign the paper work. Also it opens the car back up to re-negotiation and if you dont want to pay that 400 then they will have to just re-write it and sell it for what you were 1st told or you dont have to buy the car. Usually they (the dealer) made the mistake and they fix the error (their $ numbers) so it will go through their underwriting as an approved sell. They will not sell you a car because of a 400 dollar error. They dont want that car and i would bet if you said fine take it they would give you an even better deal for them to keep the sale.

[joe keeney]

do a bad survey on them about how they're trying to get a extra 400 after the deal. Toyota take your happiness very seriously so givem hell.