So, not sure how to feel on this little matter..?

[Jem_hadar]

So I just took my 07 Yaris Hatch into the dealership for its regular service appt yesterday.

First my disclaimer, explaining a bit of the background.

So your car should be taken in for its regular servicing every 6 months or 8,000 km (whichever occurs first), I know. Now, I've been guilty of going a hundred, or several hundred, kms over the appointed mileage when my car gets actually serviced (ie. for my 8,000 km appt I went in at 8,102 km; my 16,000 km appt occurred at 16,508; etc.).

The reason is usually a result of the delay between the day I set up the appt and the day the appt actually occurs (ie. I'll call abt setting up an appt on a Thurs, say, but I cannot get my Yaris in until the following Monday). If I happen to have to drive down to Toronto that weekend, I'll end up putting 500+ km onto my car in the meantime.

(And once, back at the 18 month service appt, I was quite bad and went over the 24,000 km mark by about 3,000 km. I can’t recall why now, but it happened. Really bad, I know. Moving on...)

I’ve had my Yaris for approx 41 months.

So, taking all the above into account, here starts my story.

When I took my Yaris in for its next appt yesterday (Monday), for what technically should have been its 42 month / 56,000 km service appt, it turns out my mileage was closer to the 64,000 km mark (around 1,000 km shy of that). (Yikes, i know!).

Anyways, so without informing me, the dealership just went ahead and performed the 48 month / 64,000km "maintenance service" instead, which also included the cabin air filter replacement and manual transmission fluid replacement (both heftier charges at ~ $50 +tax and ~ $85 +tax respectively).

All that was called for at the 42 months / 56,000 km mark was an "oil and filter service" (~ $25 +tax job).

Now, it’s not even really abt the extra $$ of paying for a $185 servicing instead of what I thought would be only a $35 job.

By and large, I think what I'm somewhat annoyed by are these 4 things:

1) They never *informed* me or communicated at all beforehand that they were skipping the 42 month / 56,000 km servicing and jumping right to the 48 month / 64,000 km servicing! I feel I should have been advised or consulted abt this before they went and did it. Non?

2) I just had my cabin air filter now changed 6 months / 8,000 kms ago! It didn't need to be changed again so soon! It only needs to be replaced every 12 months / 16,000 kms! What a needless waste of a still perfectly fine cabin air filter and $50, IMO.

3) If I had known they would be changing my transmission oil (which is only done every 4 years / 64,000 kms, btw), I'd have bought and brought in with me my own synthetic transmission oil for them to use instead of their overpriced standard non-synthetic "Toyota" oil!

4) I supplied my own synthetic motor oil for them to use. It was a 4.4 L jug. I see from the manual that the Yaris only uses 3.7 L of motor oil. But the container was not left in my car with the remaining oil that should have been left. What happened to it? Did they really just throw it all out!? Again, if true, what a waste of oil and my money.

So, I dunno, am I being overly sensitive or unreasonable in my thinking here?

(And re: the synth motor oil, maybe there's typically always oil waste or spillage (I've never changed my own oil before, so I have no idea)? Is it crazy to think that if you provide the dealership with a 4.4L jug of oil that you'd get the jug back with round 0.7 L still in it (since the Yaris only takes 3.7 L of oil with filter)?

Comments, thoughts, opinions?

Cheers.