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12-07-2009, 01:28 AM | #32 |
Drives: 207 yaris sedan Join Date: May 2009
Location: Calgary
Posts: 21
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In Canada, there is an organization called the APA (probably an affiliate of an American org.) that does surveys of repair shops annually..they bring in a car with a known, minor defect and evaluate the service provided. The crap that some shops, particlularly some well known chains, pull is unbelieveable. The APA provide stats like the percentage chance of being overcharged/ripped off by repair shops in given major cities, but they do give the shops a chance to get their acts together and re review them. Very useful info. EG, in the 03 report that I found, there was a 51% chance of being overcharged in the city in which I live...I have a feeling that stat is worse now.
My limited experience thus far is that taking the time to do some comsumer research and learning about the car you drive can go a long way in getting good (and necessary)service at a decent rate. |
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