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11-09-2009, 02:56 PM
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#9 |
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Only Happy When it Rains
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I disagree with that statement. Quality work means your customers come back. Dealerships earn more money from service work then they do from selling cars. A lot more. Even on the most expensive of cars, dealerships don't earn too much money. On a Yaris? They are prolly lucky to earn $1000 a car. So 2 or 3 regularly scheduled maintanence appointments will get them more.
Also, if the service department stinks, customers will find other dealerships to buy from.
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Colin Chapman disciple |
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