Musty AC--took car to dealership with TSB

[NinjaGo]

So...I had to go back to Toyota because the ac evap service did nothing at all.

They finally said that my Yaris does need the HVAC service and if I get my dealership to do the service out of pocket, they will credit the cost ($250) of the previous evap service. (aren't I so lucky?)

HVAC Service that could've been covered by the TSB had I been still under warranty will cost $1,258

The service guy advised me to call National and ask for assistance since my car only has 25000 miles on it, maybe they'll cut me a break. So I called and they logged a case for me and said someone will get back to me. A couple of hours later, a guy from my dealership called and said, they can't do anything for me unless National agrees to cover the costs...I should call them back, he says. So back on the phone with Toyota CS I went and after being put on hold, I was told that since Parkway already decided they can't help, that they will stand by what they said. So yea, I guess this is what a pingpong ball feels like.


So now I don't know what to do exactly. Should I try to find a place that will fix this for me for a lot cheaper than the dealership? Or should I write a letter to National, as my boss suggests.

The service guy at the dealership who advised me to call National in the first place is telling me to keep at it. I don't know tho, it's all very exhausting. I'm not sure if I should spend more effort and energy fighting or just shut up and eat the cost. It is just I can't help thinking that I shouldn't have to pay for anything that I didn't break in the first place. He acted sympathetic and said that all recalls start out as TSBs.

Is there anyone out there who has this same problem? I'd love to know how you took care of it.



Driving with my windows down,
Nina