Megan Racing muffler installed

[why?]

You are living in denial. Paying return shipping for defective or unwanted items is standard on pretty much every website. Since you seem to think otherwise, I'll list them.

GT Spec on your vaunted e-bay. No returns.

http://www.trdsparks.com/info.htm No returns on installed items.

http://www.summitracing.com/customer...faqs/?aid=3451 Summit Racing - if it has been used, call the manufacturer, we won't touch it.

http://www.toyboxracingstore.com/shi...-policies.html Toy Box Racing You install you own.

http://www.rockauto.com/lang/en/policy.html Rock Auto, you install, you own.

No one will pay for shipping. This isn't just auto related either, no one pays for return shipping.Even QVC doesn't pay for return shipping.


No one is going to abandon MI because of you. Your posts you yourself have wrote proves you were combative.

Originally Posted by TOLMACH

Another solution that was offered following several more rounds of negotiations (quite heated rounds)

- I remove my exhaust, and ship it at my expense to MI
- MI reimburses me for everything: my muffler, my original shipment and return shipment costs (again, on exceptional basis)
- Which kinda leaves me with nothing (to receive such offers seems totally weird to me.. do they even care what is going on with customers? )

This type of solution is only offered when customers are being flat out jerks, and the vendor realizes sanity is simply not going to rule the day. MI should really just tell you to call Megan, and walk away. MI knows how you look to us, know they would not lose anything by just quoting the exact same policies everyone else has, and could simply walk away from a headache and not have a worry. Yet they are still trying to help you, even after you start bashing them while they are still trying to fix your situation! I can't believe anyone else would go that far above and beyond the call of duty. I know I wouldn't.

And then you try to compare it to buying knock off parts on e-bay. You know why they quickly replace items on ebay? Because they buy them in such a large bulk that the items might be 10% of overall costs, at most. You can get away with this when the items are the cast offs and the crappier items that are rejected by name brands in their chinese sweatshops. You seem to not realize in china they have factories that make these things all day every day, and make them with $2 or $3 an hour workers. So yea, you pay $50 for a part that cost them $5 to make, of course they will just ship an extra one out to you.

Originally Posted by TOLMACH

^ My issue now is why am I even having this problem and have to fight to get my stuff for which I paid

Reference is made to the policies (learned today, was unaware before, my bad).. see below:

http://shop.microimageonline.com/termsandconditions.sc
__________________________________________________ ___________________
We accept returns if merchandise is COMPLETE, UNUSED and in ORIGINAL PACKAGING only.
We do not accept if parts have been installed.

Defective goods may be returned for exchange or credit.
Customer is responsible for shipping costs on returns in all cases.
__________________________________________________ ____________________

Basically it means that no matter what happens with your order you pay for the return shipment (which is totally crazy IMHO).. So, even if i would not have installed my item, i would still have to pay circa 70-100 bucks for shipping it back to get the cost of item refunded (pls note by this point I already lost 78 bucks worth of shipping the item to my place).

Considering the vendor is not capable to check stuff before shipping them, buying from MI from outside the US does not make sense due to high shipment costs (definitely in case of Canada)

I must be spoiled by the e-bay.. reputable vendors are crazily afraid to get negative feedback .. never had any issues (had technical issues with couple items for which received refunds immediately).. Also had negative experience with my spoiler from partsexperss.. despite the totally lousy client support and huge shipment delay, the first thing these guys did to rectify the problem was to ship another item (they lost money on my order overall)

I guess this is a good point for MI to decide whether they need international clients which kinda suggests their policies need be changed or just stick to the domestic market.