not so good of an experience

[Schutzhund3]

Just wanted to share today's experience at my local Toyota dealership. I went in for my 5000 mile oil change and tire rotation. Where i observed the following:
1, the tech changing the oil had a cell phone plastered to his ear.
2, a second tech rotated my tires and re installed the wheel lugs with his impact gun. Not even a torque stick was used.
3, Once the oil and filter was installed the tech started the car and drove it out of the shop.
The service greeter came up and said "your car is all set"
I asked about the wheel torque to which he responded that those "steel wheels" do not need torqued. I said that I disagree and said we can review the manual. He stated let me get you the service manager.
I explained myself to the service manager and he said that the tech used a torque stick I told the service manager that he did not as I know what a torque stick looks like. I also told him that it was unacceptable to have a tech being distracted on his cell phone while he was being paid to service and inspect my car.
The repair order also said that the techs inspected my tire tread depths and brake linings. I told the service manager that the tech did not perform any of this. The service advisor said he was sorry and would speak to the Tech.

Now after driving home I thought;
1, My wheel studs may be stretched as the gun was set on high.
2, Two Toyota service people choose to lie to me without thinking.
3, I need to reinspect that the filter and drain plug were installed properly.

It is cold, late and snowy up here, i guess I'll check this all for myself tomorrow.

What a disappointment...

Tom......