Ridiculous errors from the dealership - Toyota Yaris Forums

08blackyari · 09-05-2010, 08:25 PM

So I picked up the car on Friday and the brakes work as they should. But here is where that screwed up again:
-There are still some scratches, which the Service Assistant Manager said they tried their hardest and that was the best they could do. Personally, that B.S.!!! The best they could have done was order in a new part, like they did for the face plate they chipped and the steering wheel cover.
- The car was driven close to 400 miles and given back to me with less than 1/2 a tank!! I gave it to them filled up!! In fact, I also made sure to fill up their loaner car. I mentioned this to the Ass. Manager and he said he would put me in the system for a free oil change. I don't trust them to do anything to my car, even an oil change.

So, after all this here is what I'm going to do: I'm going to call and speak with who ever is above the service manager and relay the story to him and tell him that I'd like them to pay for a new part and not install it, but rather give it to me or send it to another dealer to install. If he says no, I'm going to tell him that I'm filing a formal complaint to all levels of Toyota, and maybe that I'm going to drag their dealerships name through the mud. What do you guys think?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Toyota Maintenance at Dealership?	fmicle	DIY / Maintenance / Service	18	03-17-2012 12:27 PM
How can I get in touch with Toyota Regional Offices in Houston?	woof	DIY / Maintenance / Service	11	11-28-2009 10:29 PM
Another disappointing dealership experience	window_lee	General Yaris / Vitz Discussion	18	11-10-2009 07:33 AM
Dealership filled engine with too much oil...	posaunemeister	DIY / Maintenance / Service	17	10-19-2009 12:21 AM
my trip to the lambo dealership	staypuft	Photo-Video-Media Gallery	16	03-24-2009 11:19 AM

09-05-2010, 08:25 PM	#14
08blackyari slowpoke Drives: 08 blk LB manu. pwr opt & cld Join Date: Aug 2010 Location: Chicagoland Posts: 41	So I picked up the car on Friday and the brakes work as they should. But here is where that screwed up again: -There are still some scratches, which the Service Assistant Manager said they tried their hardest and that was the best they could do. Personally, that B.S.!!! The best they could have done was order in a new part, like they did for the face plate they chipped and the steering wheel cover. - The car was driven close to 400 miles and given back to me with less than 1/2 a tank!! I gave it to them filled up!! In fact, I also made sure to fill up their loaner car. I mentioned this to the Ass. Manager and he said he would put me in the system for a free oil change. I don't trust them to do anything to my car, even an oil change. So, after all this here is what I'm going to do: I'm going to call and speak with who ever is above the service manager and relay the story to him and tell him that I'd like them to pay for a new part and not install it, but rather give it to me or send it to another dealer to install. If he says no, I'm going to tell him that I'm filing a formal complaint to all levels of Toyota, and maybe that I'm going to drag their dealerships name through the mud. What do you guys think?