Megan Racing muffler installed

[TOLMACH]

Originally Posted by suckerface

I'll admit, I had a similar experience with the wrong part from MI. Ordered the 5 door visor set on accident, instead of the 3 door. A simple call to Jeff, and he resolved it for me. Yeah, I had to pay shipping, but I was aware of that because I read their policies, and recognized that I was an idiot.

HOWEVER, what I'd like to point out is where MI went above and beyond. Rather than dealing with the hassle of shipping it myself, Jeff sent me the correct parts and a return shipping label. So I got my parts, and was able to send the others back at my convenience, even though I never installed them. Granted, I may have paid more for the shipping than what it actually cost, but it was WORTH IT because of the level of customer service.

What you describe is exactly my situation. They agree to do things beyond their policies. My problem is their policies - I am totally convinced that ONCE I RECIEVE THE DEFECTIVE PART MY ONLY RESPONSIBILITY IS JUST TO WAIT FOR A CORRECT REPLACEMENT.. i am not even supposed to bother with any retrurn shipping.. i would never have ordered anything from them had i read their policies before

customer service is another area for improvement IMO.. requested a quote for eibach springs on the 7th of june, received @working on it@ from Garm.. and never heard back it does not make sense to me to spend time on minor issues like mine is and loose money on forgoing orders

just my 0.02