THIS SUCKS!

[Kaotic Lazagna]

okay, so CompUSA installed a new harddrive and some other stuff in my laptop before they gave it back to me. that's cool...but they didn't tell me i need the product key for all my software! shit, i don't even know where all my extra software CD's are at. now i can't even use Microsoft Word! wth!

[eTiMaGo]

Better start turning your house upside down to find those...

[Blenjar]

If they installed the softare on your computer, go back and ask for product keys.
A new hard drive?
Give me more info. I used to work at compusa so I know the rules.

-- Blen

[Kaotic Lazagna]

they found a problem with the harddrive that i had. so they had it replaced along with some other stuff...

[RogueYaris]

any good place would have called you or mentioned that or atleast got the product keys from the old hard drive.

[Kaotic Lazagna]

Originally Posted by RogueYaris

any good place would have called you or mentioned that or atleast got the product keys from the old hard drive.

yeah, kinda makes me see why CompUSA is closing. in addition, the store manager said that they'll replace my laptop the next time i bring it there. and the "next time" i brought it in...nope, not replace, but keep it and test it. what BS.

[Black Yaris]

Originally Posted by Kaotic Lazagna

okay, so CompUSA installed a new harddrive and some other stuff in my laptop before they gave it back to me. that's cool...but they didn't tell me i need the product key for all my software! shit, i don't even know where all my extra software CD's are at. now i can't even use Microsoft Word! wth!

you have your old harddrive? you can get all your seriels off that, if not I have some seriel generators :) not exatly legal stuff, but it will get ya going

[Katana]

You have paid for the product keys, so make them give it to you!

[Blenjar]

If you have proof of purchase of those products (credit card,etc) they will either give you a brand new product key or buy you the software if they don't carry it.

I suggest bitching at them that you want a whole new product and not have the tech just activating the software for you. (They may give you something right of a keygen from isohunt or w/e)(not every is legit these days)

Get ready to talk to the regional manager...get his/her contact and let him know wats going on and go to the store's tech manager...lol..dont try and scare them, get them in trouble otherwise tehy will treat u like shit. U gotta shot them in the leg to have them do wat u want.

-- Blen

[Blenjar]

But than again...read the paper work you signed in first before dropping ur messed up hard drive..

READ THE AGREEMENT U SIGNED, and see if it say something about backing up ur own stuff (etc) just read it u will understand it.
or scan it so I can read it.

-- Blen

[vodkalush]

yes... you payed for the software..... that sucks

[Kaotic Lazagna]

Originally Posted by Black Yaris

you have your old harddrive? you can get all your seriels off that, if not I have some seriel generators :) not exatly legal stuff, but it will get ya going

heh, nope, they kept the old HD. if i can't get it going by tomorrow, i'll definitely ask ya for help. thanks.

[Kaotic Lazagna]

Originally Posted by Blenjar

If you have proof of purchase of those products (credit card,etc) they will either give you a brand new product key or buy you the software if they don't carry it.

I suggest bitching at them that you want a whole new product and not have the tech just activating the software for you. (They may give you something right of a keygen from isohunt or w/e)(not every is legit these days)

Get ready to talk to the regional manager...get his/her contact and let him know wats going on and go to the store's tech manager...lol..dont try and scare them, get them in trouble otherwise tehy will treat u like shit. U gotta shot them in the leg to have them do wat u want.

-- Blen

i have that in the garage, i think. they're the one's that came with the laptop...but yeah, i've spoken to the tech manager, and he never told me to find those keys. what ever about them though, i'm done with CompUSA.

[Kaotic Lazagna]

Originally Posted by Blenjar

But than again...read the paper work you signed in first before dropping ur messed up hard drive..

READ THE AGREEMENT U SIGNED, and see if it say something about backing up ur own stuff (etc) just read it u will understand it.
or scan it so I can read it.

-- Blen

he did, however ask me if i needed anything saved, which i thought he was just referring to documents and what nots. i didn't know he was also talking about software. i assumed that they would get it back to the way it was with those already activated.

[Kaotic Lazagna]

Originally Posted by vodkalush

yes... you payed for the software..... that sucks

it's cool tho...i have people like you guys that'll help me out.

[KS SOLO]

Well if your old hard drive crashed and that is why you are replacing it, they may not have been able to save anything.

[punch]

and you said they asked you if you needed anything saved, and you said no, so thats the end of the argument right there...

so go find those pirate cds, and get new keys...because were not stupid!

[Blenjar]

I agree with Punch...I could have helped but I'm much too busy to even hunt those things for myself...

-- Blen